Sony India — about my led by model klv-49w672e | |||||
To whomever it concerns. Model no:klv-49w672e Serial no:8017565 Compliant no:42622152 This is to get notice that even after so many follow up also and sending mails also. There is zero response from you end. This states that sony company they want to only sell the product, but after sales there is zero support and services given to the customer. I will look for one more day till tomorrow or else i will make a legal complain on the company. Hope you take this serious, rather than falling into the legal trouble. Looking forward for your response and service. Regards, Mohan krishna d [protected] This is to inform that i had purchased a sony led television dated on[protected] from bajaj electronics chintal and it has been confirmed that their is 2 years warranty on the product. Model no:klv-49w672e Serial no:8017565 Compliant no:42622152 This is to get you the concern that when tv is not working at all. When the complaint was been raised on[protected]. The technician come and visited our place and confirmed that the concern team will get back to us shortly and give resolution. I have been waiting now and till date there is no communication from your end at all. I will request to kindly check and provide a proper solution (Or) else give me a replacement of the same model. Tanking you. Looking forward for your response and support. Regards, Mohan krishna d Was this information helpful? | |||||
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Sony India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Mr. Mohan Krishna,
Greetings from Sony India. We thank you for patronizing Sony Products.
This is in reference to your email dated 9th, 11th, 13th October 2017, regarding your Sony BRAVIA television Model: KLV-49W672E, Serial no. 8017565 purchased on 28th September 2017.
This is also in reference to the email dated 13th October 2017 from the undersigned in this regards.
We understand your concern towards the service of your television.
As we explained in our earlier communication, the Display Panel of this product was found to be physically damaged due to external cause.
As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty.
The service estimation to replace Display panel is Rs. 25, 345/-.
*This Estimation is prepared solely on the preliminary investigation of the set.
*The Spare Parts charged are on current prices and subject to change.
Since the immediate and approximate cause of the problem is not attributable to any manufacture defect but, to lack of due care in keeping the product free from any external damage, we are not liable to undertake warranty repair or Free of Cost repair.
We would once again request you to contact the service centre and to approve the estimation for further service support. We solicit your kind understanding in this regard.
Hi Team,
Greeting of the day .
Model No:KLV-49W672E
Serial No:8017565
Compliant No:42622152
Thank you for your mail and update .
I had gone across you reply . But as conveyed into the previous mail, it’s not a physical damage at all .
Moreover I had gone across your Terms and Condition and your service charges also . But paying close to 26, 000/- is quite pretty High Amount that to after a recent purchase . I Will request to kindly give more discount, where I can effort paying 8000- 10, 000/- .
Kindly have a think and guide me with the next plan of action with discounted service cost .
Regards,
Mohan Krishna D
Greetings from Sony India. We thank you for patronizing Sony Products.
This is in reference to your email dated 9th, 11th, 13th October 2017, regarding your Sony BRAVIA television Model: KLV-49W672E, Serial no. 8017565 purchased on 28th September 2017.
This is also in reference to the email dated 13th October 2017 from the undersigned in this regards.
We understand your concern towards the service of your television.
As we explained in our earlier communication, the Display Panel of this product was found to be physically damaged due to external cause.
As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty.
The service estimation to replace Display panel is Rs. 25, 345/-.
*This Estimation is prepared solely on the preliminary investigation of the set.
*The Spare Parts charged are on current prices and subject to change.
Since the immediate and approximate cause of the problem is not attributable to any manufacture defect but, to lack of due care in keeping the product free from any external damage, we are not liable to undertake warranty repair or Free of Cost repair.
We would once again request you to contact the service centre and to approve the estimation for further service support. We solicit your kind understanding in this regard.
Hi Team,
Greeting of the day .
Model No:KLV-49W672E
Serial No:8017565
Compliant No:42622152
Thank you for your mail and update .
I had gone across you reply . But as conveyed into the previous mail, it’s not a physical damage at all .
Moreover I had gone across your Terms and Condition and your service charges also . But paying close to 26, 000/- is quite pretty High Amount that to after a recent purchase . I Will request to kindly give more discount, where I can effort paying 8000- 10, 000/- .
Kindly have a think and guide me with the next plan of action with discounted service cost .
Regards,
Mohan Krishna D
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Greetings from Sony India. We thank you for patronizing Sony Products.
This is in reference to your email dated 9th, 11th October 2017, regarding your Sony BRAVIA television Model: KLV-49W672E, Serial no. 8017565 purchased on 28th September 2017.
We understand your concern towards the service of your television.
We would like to inform you that, the product was inspected for post-sales support, vide job no: J72740734 by our Authorised Service centre – M/s. Pranank Electronics, Telangana.
Upon physical inspection of the product by our engineer, the Display Panel of this product was found to be physically damaged due to external cause.
As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty.
The service estimation to Display panel is Rs. 25, 345/-.
*This Estimation is prepared solely on the preliminary investigation of the set.
*The Spare Parts charged are on current prices and subject to change.
We would request you to contact the service centre and to approve the estimation for further service support.
We regret that we are unable to comply with your request to consider the service under warranty. We solicit your kind understanding in this regard.
Thanking you and assuring you best of our service support always.
With Warm Regards,
Sony India P. Ltd.
Velan
Customer Support Executive
Customer Centric Division – Chennai
Hi Team,
Thank you for your mail and update .
As per the seller information, it is clear that the warranty is for 1 years from the date of purchase . Moreover it’s not a physical damage .
I will request you kindly look in this regards and see that the product is been replaced/repaired from your end . I am not looking to pay a single Paisa from my pocket also .
Looking forward for your positive response and a proper solution.
Regards,
Mohan Krishna D