[Resolved]  Sony India — Complaint against Sony xperia service center and customer care people

Address:

Mumbai City, Maharashtra

Dear Sir, I have Sony xperia C5302. it in warranty period . I had some issue in my phone on 01 aug 2014. on that time I was in varanasi. I have submitted my phone in varansi service center (Libra Techniccom D-64/98 A, shivpura madhupur sigra, uttar pradesh-) They said your mother board is dead this needs to be replace. I asked them how much time it will take to replace it. They said it will take 2 days for replace the mother board. After two days I visited again, they said new mother board which we got from lucknow its faulty. They had accepted on that time the mother board which they had installed its fluty. They said if you want to replace this mother board it will take minimum 10 to 12 days. I told them I don’t stay here, I cant wait for so long I need to go to Mumbai again. Libra technicom people said sir you can repair your phone in Mumbai too. They have given be Retail invoice/ cash/memo/bill which says my phone mother board got replaced in Libra technicom. I came back to Mumbai I wend to Mumbai service center to repair my phone on 12 august 2014. (SG Infotech, Thakker shopping mall SV rd Opp Borivali railway station (W) Mumbai[protected] Those people are saying there is damage in my phone which can not be consider in warranty. I told them complete story but they didn’t accepted my phone. They clearly mention my phone not been open outside and there is no damage in my phone some part got miss placed. I had taken confirmation twice from Mumbai service center if it is damage show me the damage part which is damage according to you because my phone is not opened my out side people even they also accepted my phone is not been opened by any third party. Reading this I spoke to Libra Techniccom people they clearly refused to help me. they said speak to Sony customer care people. I had con call with sony xperia costumer care, varansi sony servise center people and Mumbai Sony service center people thrice. I was been promises by customer care senior executive people ( Manoj thapa, manoj) it will get resolve within 3 days. I called again in customer care. They asked me to give them 5 more days. I am trying to get in touch with customer care people but till the date no one is responding. Yesterday I call up again in sony customer care they made a excuse to me. sir our system is not working properly will call you back in hr but I haven’t received any call from Sony customer care similarly I am getting wrong promises from sony senior executive people also. I am attaching my Two Retail invoice/ cash/memo/bill and ticket ID number given below. Ticket ID [protected] Ticket ID [protected] Ticket ID [protected] Reference no: [protected] Its mentally and financially torcher by Sony company to he’s customer. Please reply my back with posited response otherwise I have to go to consumer court. Thanks & Regards, Rajan Dubey [protected] [protected]@gmail.com