[Resolved]  Sony India — complaint regarding false product purchase.

Address:

Bangalore, Karnataka

To whomsoever it may concern. I am highly disappointed and dejected with the behavior I came across with SONY ENTER FOTOBEST Pvt. Ltd., Mantri Sqaure, Malleswaram, Bangalore - 560003 If there is no action taken in the next 24 hours, I am going to lodge a complain in the consumer forum. Having said that I wish to describe the series of incidents as follows: 1. On 31st March, 2014, I visit Reliance Digital and come to know that the are selling the product DPF-HD1000 for Rs. 8, 499. 2. To inquire from Sony authorized dealer, I visit the above mentioned Sony showroom where the piece on display is a 10.2 inches photo frame. The sales man tells me that the "10.2" is the advanced and the latest version of the product which comes for Rs 9.990. 3. Considering the advantage and trusting the retailer, I make an immediate payment and purchase the product. 4. At home I realize that I have been given the same DPF-HD100 model which is "10.1" inches in size. 5. Even if the "10.1" is the latest model, I was told and made to believe something else to drive me to buy the product at a higher price. 6. Had I known that they are going to give me the "10.1" model, I would have bought it at Reliance Digital for a comparatively much lower price. Phone calls: (31st march, 2014) 9:22 PM: call to Praveen and explain the situation. He tells me that he will get back to me in 5 mins. 9:37 PM: I give another call which gets rejected. 9:44 PM: I make the 3rd call. Some one by the name Sudhakar picks it up and tells me that Mr. Praveen is busy and will give me a call. 10:02 PM: I make another call which goes unattended. This is a rude and a shocking behavior from the concerned people and makes me lose the trust on the SONY brand! Regards, Suyash