Sony India — deficiency in service & high handed approach by service centre

Address:

Mumbai City, Maharashtra, 400072

- [ ] i had bought a sony led tv last year from reliance digital r city mall mumbai on 16.04.16 vide tnx#2 r#017 at time 14:07:54pm for rs 1.10lakhs.. The panel got damaged in august 2017 and we called the customer service centre metal tech (Link road andheri) and they gave a quote of 45k... We paid 50% of the cost to the service centre on 02.08.17 and against a commitment of 10 days the same was delivered nearly afte 3 weeks that also. After rigorous follow up on phone (Which mostly went unanswered) and also whatsapp and then finally i had to send a representative to their office on august 18th to speak to a person to check the status.. The staff/supervisor who was accessing the whatsapp no [protected] called abha (Worst professional i have ever come across in my life) refused to speak and though a junior informed that a technician would go across the same day to deliver the panel. We took the number of the technician and called him.. He lied blatantly on his current location and finally after frequent follow up he landed after 2hours with the panel but could not say netball the same as he was not technically equipped with the software. Finally on the 3rd day on 21st the panel was installed and the software loaded and the tv was functional and we made the remaining payment in cheque. Now the real story started the next day when a person from metal tech arrived and said that the clamp provided with the tv was not original and the adapter was faulty and quickly and conveniently replaced the same for 6500 in cash without providing any receipt whatsoever. I immediately put a stop payment on the chq issued earlier and intimated them in advance not to bank the chq till the time i get my receipt.. Then i questioned them on "who would replace the faulty clamp" and "why should i be paying for it" as the company/staff has done something unethical by giving me a clamp of a different brand/model... I told the supervisor abha who suddenly woke up from her deep slumber to sort out the 6.5k dispute.. Initially she was arrogant but later she provided me a receipt for the cost of clamp of a third party and not of metal tech... So i told her to take the remaining amount and provide a solution for 6.5k as they were representing sony but she was not qualified enough to discharge her duties and responsibilities and instead got engrossed in a conflict and later got on a threatening mode. Then the war of words continued on whatsapp. On 5th october my wife received a threatening call from midc police station from someone posing as psi mr patil (Phone #[protected] that there is a case which is being registered against her.. This call was followed a call by the metal tech technician yogesh patil (Mobile #[protected]) to pay up the remaining amount or face dire consequences. When i tried returning the call to yogesh he got aggressive and started using unparliamentary language and hence i had to disconnect the call. Later when we enquired directly with the ps they could not conform anyone by the name mr patil as psi/sub inspector... Nor were they willing to give the phone to their seniors. It was clear that this landline number was used to threaten my wife which is a clear case of impersonation, harassment and mental agony. My wife went into a complete depression post receiving these 2 calls as she was alone at home with kids and i had to rush back home in the middle of my hectic schedule to overmanage the situation and chaos created by the staff of metal tech..in view of the string of the above events i want immediate action to be taken.. I am willing to pay the amount but only after i have been provided a resolution and/or a satisfactory answer regarding my faulty clamp for which i have been taken for a ride for 6.5k without my knowledge and no fault of mine.