Sony India — faulty sony wi-c300 headphone and service centre provide damaged one

Address:

New Delhi, Delhi

Dear md sony india,
I am not sure that this message will solve my problem or not but i am writing it just as an additional step. I purchased a genuine sony headset wi-c300 which stopped working after 30 days. I went to nearest sony center (Star electronics, naraina) to get it exchanged and the sony center provided me with 3 damaged headphones one after other. I went there weeks after weeks and every time i got the same "i don't care"attitude and a damaged headphone. They even refuse to give me a consumer copy of the job sheet. Lastly, i complain about it in consumer helpline which i informed you by sending dozens of email. I don't know that anyone actually bothered to read it or not beacuse i did not get any response. I was asked to wait for a response while management decides on my issue and every time i call your helpline i am only transferred from one line to another without any solution to my problem. I even sent you a written complaint letter regarding the issue and send it to you via speed post. Your employee's response to attending a problem is beyond pathetic. All they do is transfer calls, don't reply to emails, don't understand the problem and make unnecessary personal attacks on a consumer. I request you to look into this matter and take the needed action soon.