Sony India — No response from SONY from last one month even after calling everyday to the service center help line numbers.

Address:

Pune, Maharashtra

Dear Dir I purchased a SONY LED TV 102 cm KDL- 40 NX720 3D on[protected]. from Croma, Aundh Pune. On 19th of March my TV's Panel stopped working and hence I contacted SONY help line number and asked for the solution. One person visited from dealer and informed that its Panel has to be replaced and cost of the Panel will be Rs 26, 000. This amount is extremely high as repair cost of a TV which is just appx. 2 years old. I asked for the solution and SONY representative told me to contact SONY they will provide some solution on it as it only worked 2 years. From 19th March I am calling SONY almost every day and getting same reply that its pending with management. I wrote mails to SONY but till today neither I received any reply nor any call from SONY. My question to SONY is what is the life of PANEL? If other TVs of this model are working then is it a design defect or manufacturing defect? or SONY is getting similar complains? In all the situations SONY must replace Panel ASAP. CAN SOME BODY WILL HELP ON THIS? Mrs Krishna Srivastava [protected]