Sony India — patches appearing in tv screen

Address:

Chennai, Tamil Nadu, 600040

This is to inform you that iam not satisfied with customer service offered by you guys..

My complaint is that frequent patches appear on my tv for which we had taken photo of same and your rep from regional office had send an email with photo attached showing the patches that appeared on tv.. Subsequently it was informed that they would get a new tv replaced for this persisting issue..

Your guy from regional office immediately told to take dd infavour of sony india ltd and they said it ll be replaced immediately.. After 2 days your guy calls and tells that it will take 10 days for us to get new tv.. This is totally unacceptable.. Why should we take a dd in that case if it would take 10 days for us to get a new tv.

Iam agitated about the situation and unsatisfied by ruthless customer service offered by you guys..

I want guy from corporate office call me at earliest and fix the issue at the earliest.. If not i ll have to go highest possible extend to escalate this issue..

Regards,
Anurudh, email add; [protected]@gmail.com