[Resolved]  Sony India — Poorest of the poor services by sony

Address:

Vadodara, Gujarat

This is most disheartening to understand that the after sales Service of Sony & its dealer network in Baroda is very much pathetic & dormant.

The mobile phone Xperia Z which I had given for replacement is yet not given to me. The first dealer named Accel Front line Ltd with whom the complaint was lodged had made all sorts of mess in logging the complaint with parent company Sony.

Once the instrument was replaced due to problem in display circuit which was not replaced in ADP having job sheet number W[protected] dated 14th July 14 with IMEI no. [protected].

However, while using this instrument it fell off from my hand in an accident resulting back panel got damaged immediately I rushed to Sony service centre & deposited my mobile for replacement under ADP.

The instrument was sent to head quarter for approval, however, the approval was upheld however later on the approval was quashed due to activation date 2/1/2014.

The phone was purchased in 28th April 2014. Since the activation was misquoted as 2/1/2014, your 1st dealer Accel front line Ltd had committed all kinds of blunders in preparing job sheet which contained wrong information including the purchase bill of Xperia TIPO but my instrument model is Xperia Z.

This I came to know only when I approached Parsha Service an another dealer of yours who made aware that the information provided by Accel front line was immensely wrong.

Your another dealer Parshwa Service too now has started claiming that there are less chances that your instrument may not get replaced & let me tell you sir I have never used ADP. The job sheet number which I have got from Parshwa service is W[protected] dated 24th July 2014.


Now looking into all these administrative intricacies & malpractices committed by your dealer Accel Front line Ltd. what do I expect from from Sony aas I have spent Re.28, 000/- towards purchasing this Xperia Z model.

I need appropriate response from you which could make me feel satisfied. If I am not getting any positive response within these days I will be compelled to file a lawsuit in district Consumer forum or State consumer forum in Ahmedabad.

1) Service center to commit this blunder
Accel Frontline LTD
23rd, 2nd floor, Nandavan Sco., B/H.
Railway Station-Opp Shailakesh Duplex,
Nr. mamta Hotel,
Alkapuri,
Baroda(Vadodara)
Gujarat.

2) Service Centre
Parshwa Services
52-B, Kunj Society,
Alkapuri,
Opp Center Point,
Baroda (Vadodara),
Gujarat.


My refrence no is 1-[protected].


Complainant:- Respondent:-1) Accel Frontline LTD
2)Parshwa Services
3)Sony

Siddharth Karkare.
Mobile -[protected].