Sony India — regarding sony 4k 43 inch television

Address:	Nalgonda, Andhra Pradesh, 508001
Website:	www.sony.co.in

Hello sir/mam,
This is shiva, my issue is regarding sony led 4k television. L purchased sony led 4k television (43"inchs) for inr 67, 990/- on 09/09/2017 in reliance digital, nalgonda, telangana. On 23 april 2018, we saw, small small black dots inside of the television at the top, left and right sides of the television, and complaint was raised. I got request id 47026135 is assigned to universal electronics, khammam. Technician came and saw the television and said that panel should be changed and talked with khammam office and sent the pictures of the tv. But from office, technical got reply that send the telivision, we will check and we will say later.. On, 04 may 2018 technician took our tv and send to khammam service centre through first choice courier. On, 23 may 2018 we got the television and technician installed tv and power was oned. When power was oned the panel is full of dust then previous, picture were getting blurred and the picture quality was totally lost and also the panel was bent on top of the television. They didn't cleaned the panel and more, they made panel full of dirt. They changed the new television into old television. So, we didn't accept the television from technician and returned back. On 23may 2018 we kept mail to the sony regarding the happened issue but there was no reply (Request logged as:[protected] and again we kept the mail on 31may 2018 but there is no reply (Request has been logged as:[protected] and more chat with sony webchat regarding the issue and made number of calls to sony service toll-free no:[protected]. But, till now 02may 2018 i didn't get my telivision. If, i make a call to sony service centre, khammam they won't lift the call and if we made a call to technician lingaswamy he won't lift the call. They are playing with customers. Worst experience by sony. Dont, purchase sony products no correct reply to the customers and no service to the products and more over arrguments with the customer. Regarding the above matter, what are you going to say. I don't want/accept the television. Please, replace with the new product.
Shivakumar. P
[protected]