[Resolved]  Sony India — replacement of sony bravia led tv

Address:

Mumbai City, Maharashtra

Dear Sir/Mam Subject-Replacement of Sony LED Bravia My name is Sameer Tembe.I am a regular viewer of CNBC Awaaz and in particular your show "Pehredaar", wherein you take up consumer grievances against fraudulent services/practices from private firms.well, I would want my Sony Bravia LED (Model No.KDL-32EX520; serial no.2469008), which i had purchased(Purchase Bill/Invoice No.5827673) on [protected] with two years extended warranty(CARD No.32002021 dtd 08/12/11) for Rs41, 400 (plus Rs.2000 for 2yrs EW)from Vijay Sales, Borivali to be replaced by a Bravia TV of similar capacity.The reason being that this tv had breakdown twice in span of 40 days or so.The request id for the same is as below 1)Dear Customer your Service Request ID 17840379 is assigned to Sonu Electronics - Virar (W); Thane; Phone No :[protected] 2)Dear Customer your Service Request ID 17808958 is assigned to Sonu Electronics - Virar (W); Thane; Phone No :[protected] and the latest one is 3)Dear Customer your Service Request ID 18472189 is assionly for two years and that too from a brand like Sony, who is known for quality products then not only it degrades the brand image of the supplier and is complete waste of money on the part of loyal customers like us who over the years trusted Brand Sony when it comes to purchasing a TV.Moreover, we are saved from the fact that we had the Sony bravia led with one year Sony warranty and two years extended warranty or otherwise we have had to pay them for the same.infact, it seems like the service guy and the TV manufacturers ie.Sony Tv are just passing the warranty period (i.e. October 2014)so that they don't have to replace the complete TV set. Henceforth, we are hoping that Sony India will take steps to maintain their brand image for quality customer service and inturn will replace this defective Tv set with a new one of similar capacity or else return our money so that we can get a new one from a different brand.Kindly look into the matter and incase you want to get in touch with them then do so on nos. as 1)SONY INDIA [protected]@[protected] Email-sonyindia.[protected]@ap.sony.com 2)Vijay [protected]@[protected] [protected]@vijaysales.com For any further inquiry on the same, i can be contacted on the undersigned nos. as below- Thanks n regards Sameer Tembe C-101, First Floor, Athrava Veda Bldg., Viva Vedaganga complex, Opposite Saideep Hotel, Bolinj Gokul Township, Virar(w)-401303. Mob-[protected]/[protected]/[protected] Email- [protected]@gmail.com/[protected]@gmail.co m