[Resolved] Sony India — sony 28 led 28r412b purchased at reliance digital phoenix mall

 
3 Reviews
Chennai, Tamil Nadu, India
 ramakrishnan.chn
I purchased a sony 28 led 28r412b on 16.10.2016, it is just one year completed and i saw one white back light in the display screen on 08.11.2017 (Photo with date stamp attached).
When i complained this to reliance digital they sent a sony representative to my house for checking. The person who came to house opened the tv to take photos of stickers and serial number. When fixed the tv back there were several back lights seen in the screen and the display became worse. (You can see that he is taking the tv photo with date stamp attached).
He promised that this problem will resolved free of cost as he know that he made the repair even worse. But i have received a mail from reliance digital asking for rs.7500 for repair.

Is this fair? The product has not survived even a year. Do they sell use and through products, if so why should we pay so much? Can't they extend the warranty for at least another 1 month and do it free? How will i pay for the mistake done by the service person who opened the television and made it more worse?

sony 28 led 28r412b purchased at reliance digital phoenix mall
sony 28 led 28r412b purchased at reliance digital phoenix mall
sony 28 led 28r412b purchased at reliance digital phoenix mall
Complaint marked as Resolved Nov 16, 2017
Service done for the television by Sony

Complaint Status


[Nov 11, 2017] Sony India customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

I have registered complaint 43785682 still not resolved and called Sony service centre.in my lifetime I never got like this poor response - anna nagar service.they spoilling the sony brand name.i will suggest Samsung for others for good customer service.pls action immediately.
I have purchased 40 inch tv model-klv 40w672e .. But mount wall bracket is fitted by service provider is 32 inch bracket, , for this reason tv setting is not appropriate.. Kindly change my mount wall bracket from 32 inch to 40 inch mount wall bracket.

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    Sony India - sony 28 led 28r412b purchased at reliance digital phoenix mall