Sony India — sony bravia kdl-50w800d 126cm (50) full hd 3d led android tv with 1 + 1 year extended warranty

Super disappointed with the CS experience I had today. Bought the TV on 2-Oct-2016 on snapdeal with the delivery on 7-Oct-2016.

In exact 1 year + 5 months of purchase, the TV lost its display.

Called CS helpdesk for support and to request for replacement. While I understand the replacement may not be in their direct control/hands however for fixing the fault they want customer to pay for the technician visit. I thought may be talking to someone senior would help bridge the perspective however their supervisor Lovekesh Wadhwa is also as good/bad as the front line resource.

I am shocked that in today's time, company's are still thriving on standard scripts and process and even the senior is not able to make a difference to customer experience.

Idea is not to evade any legitimate charges but for company to recognize the trust that customers put in the brand when they make purchase.

When anyone buys brand, regardless of the printed warranty, people believe that the device/equipment is going to work fine for years and years.

How can a brand like Sony afford to have a product on the shelf which starts acting up within a year.

I had bought LG LCD 14 years ago and till date there has not been a single technician visit to our house.

At this time I am not looking at any free technician visit but the replacement of the product. (if any of the SONY officials are listening)