Sony India — Sony HT RT3 _Poor installation service

Address:

Bangalore, Karnataka

Delayed, unprofessional and fraud installation service from Bangalore Sony Care.
- 2nd Sept'16: Bought the Sony HD RT3 sound bar
- 3rd Sept'16: Called sony customer care for quick installation. I had a plan for hoing out of station.Request launched :ID34346404
- 4th Sept'16: No body appeared. Called sony care again, they promised to install by next day
-5th Sept'16: No body appeared.
-6th Sept'16: Called sony care again. They said my request has been cancelled because I have asked for delayed installation. Very Funny...when I complained they laudged another request: Id: 34389532
- 6th Sept'16: I got a call from sony engineer Mr Manjunath (Ph no:[protected]) who promised to install the product next day 6PM
-7th Sept'16: Mr Manjunath didnt appear. Another gentle man Mr: Babu ( ph no+[protected]appeared at 8:45 PM . Mr Babu said he will give the demo only...installation will happen next day by Mr Manjunath. During the demo also I needed one ox cable to connect my TV with the sound bar. Mr Babu said he has a cable for which he will charge Rs 650. I found the actual price on the box written as Rs 243/-. While asking he said his supervisor asked him to charge Rs 640/-. The price tag was tried to be scrathed out...but unfortunate for them that it was still visible...otherwise I could have fooled.

The conclution: 6 days over but still my product is not installed. Worst service ever. I have all other appliances like LG, Whirlpool, Samsung...all installations were very smooth. With Sony product my life is miserable. Sony care bangalore...full o[censored]nprofessional and fraud service engineers. I will never buy a Sony product again.