Sony India — sony tv repair - service too delay

Sony India — sony tv repair - service too delay

V Venkataraman.amb

I have model - kdl42w900b which is got problem with power issue, since then i have registered sr[protected] they alloted with clarity service center - anna nagar chennai, initially service engineer came and confirmed problem with motherboard need to rise part order and we approved the same, they told that 4 to 5 working days for parts. But still no reply from them. Please rectify this issue asap for customer satisfaction. Was this information helpful? No (0) Yes (0)
Sony India customer support has been notified about the posted complaint.
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pkm11255

from Bhopal, Madhya Pradesh

My LED model KDL-48W600B (Serial no.3255046) under extended warranty from Bajaj Allianz (the policy sold from the showroom of Great Eastern Appliances Pvt. Ltd, 27/1, B.T.Road, Kamarhati, Kolkata 700058 simultaneously with sale of TV). The Insurance Certificate No. OG[protected]-00619439, validity 08/12/2018.
The TV had a power problem. The problem occurred on 5th April, 2018 pm. The matter reported to Sony on 06/04. The mechanic from Sony Authorised Service Centre M/s Neosa Electronic (P) Ltd, 70/1/2 Gouri Bari Lane, Kolkata - 700004 reported on 07/04 for inspection against CCC ID: 46667817 and collected inspection fee of Rs.354/- in cash.
In the mean time, after prolonged effort over 3 days, Bajaj Allianz could be contacted and they deputed representative from same service centre on 10/4. Thereafter till yesterday afternoon, that is for 10 days, no information as to my fate with the costly TV out of service for last so many days. It's only yesterday evening some lady from same service centre calls that the Sony Company is unable to supply the required parts and my TV will be replaced by a 49" LED TV but no confirmation as to when.
Please note that this is simply unacceptable service quality from a company of Sony's repute.
Please also note that TV today in every household is an integral part of lifestyle and in view of that I'd bought another TV of Sony -24P413D - 24" LED from the same dealer but name changed now to Great Eastern Retail Pvt. Ltd.
PLEASE REMEDY MY ORDEAL.
P. K. MUKHERJEE