Spice Jet Airlines — cancellation of flight ticket being pnr no. f4em4y in flight no. sg-158, date of journey-10.04.2019

Address:

New Delhi, Delhi

I had booked air ticket with SpiceJet on 26th March 2019 for Mumbai - Delhi Sector in my wife's name (Mrs. Namita Dey) in SG-158 for travelling on 10th April 2019 evening. I had also booked window seat being Seat No. 18F by paying the applicable charges for booking the said window seat.

On 8th April 2019, at about 1354 HRS, I received a call from[protected] in my registered mobile number, being [protected] (registered with SpiceJet while booking the flight), from a person identifying himself calling from SpiceMax and after confirming the details, he requested me to avail certain facilities like priority check-in and boarding, free meal services and preferable seat with having extra leg space and to pay Rs. 899/- for these facilities. As I had already booked the seat by paying extra amount, I was reluctant to avail such facilities by paying additional amount of Rs. 899/-. As I was not agreeing to his request, he went on insisting me to avail the said facilities, which subsequently turned to a demand from his side followed by an argument with me. It is needless to mention that my wife Mrs. Namita Dey while travelling to Mumbai from Delhi on 14th March 2019 also booked SpiceJet Flight in the evening and I had availed the said SpiceMax facilities by paying Rs. 899/-, but I did not get the service as assured by the person calling from above mentioned landline number on 12th March 2019 calling at 1352 HRS. Hence, this time I did not avail the said facilities on 10th April 2019 and this was communicated to the person concerned (male) on 8th April 2019 over the conversation with him. As I repeatedly refusing him to avail the facilities under SpiceMax Scheme the representative concerned over the phone speaking on behalf of SpiceMax started abusing and threatened that he will ensure that my wife would not be able to travel on 10th April 2019 in SpiceJet Flight. I did not take his such threatening seriously and being a top executive of Reliance Power Limited, I became busy in some other important meeting and therefore, I did not lodge any complaint in this regard.

To my surprise on 9th April 2019 at about 1127 HRS, I received a sms in the aforesaid registered mobile number [protected] from VKSPICEJ confirming me that I had checked out my journey for PNR No. F4EM4Y followed by another two sms. I am attaching the screenshots of all the three messages. Simultaneously, I have also received email about the cancellation of my wife's journey to Delhi from Mumbai on 10th April 2019 in SG-158.

I have not shared the details of the booking of the aforementioned SpiceJet Flight with anybody else. Hence, as I have not cancelled the booking as per the sms and email attached, it is not possible for any other person to access from any other email to cancel the aforesaid flight ticket through SpiceJet Website. I presume and am confident that the aforesaid air ticket booked in SG-158 (PNR No. F4EM4Y) was cancelled by the person from SpiceMax who called me on 8th April 2019 at 1354 HRS and threatened me over my mobile registered with SpiceJet while booking only to harass me as I have not agreed to his request. Because he is the only person who has all the details of my wife's journey on 10th April 2019 in SG-158.

I have suffered huge loss, not only did I not get the full refund as the same was done at your end without my knowledge, but also, I have to pay nearly Rs. 9000/- for booking another air ticket through Indigo Airlines (as I have lost all faith and trust on SpiceJet). It is needless to mention here that I am frequent flyer of SpiceJet during my personal as well as official tour to anywhere in India in addition to availing the facilities by Jet Airways, Indian Airlines and Indigo.

I, therefore request you to immediately investigate the matter internally and apprise me the actual reason for cancelling the flight ticket, being PNR No. F4EM4Y in SG-158 on 9th April 2019 morning at about 11 am for journey on 10th April 2019. I have conveyed this incidence elaborately with my office colleagues and my office management as well as my friends requesting them not to avail air ticket through SpiceJet. In addition to the same, I have already advised my advocate to approach Consumer Forum. If I do not hear from you by end of this week, I am also going to report the incidence for publishing in all national newspapers, including making written complaint to Ministry of Civil Aviation, DGCA, Airlines Associations and Airlines Passengers Associations, in addition to lodging FIR in Police Station. I also draw your attention that I am former Senior Executive of Airports Authority of India and Mumbai International Airports Pvt. Ltd. (MIAL). Although I have lodged a complaint formally through email from my email id [protected]@gmail.com addressing to [protected]@spicejet.com on 11.04.2019, but till date I have not received any response to the said complaint.