[Resolved]  Spice Mobiles — defective spice phone thru amazon.in

Address:

New Delhi, Delhi

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: Thursday, July 17, 2014 4:52 PM To: [protected]@smobility.in Subject: Re: defective mobile phone dont you think that if a mobile is defective right from begining it should be replaced instead of repair plus the customer should be adequately compensated for this mental & physical harrasment because of poor quality of product. at least that is what reputed brands like nokia, sony does.this is my personal experience with them.legally a company can be sued for compensation for such a poor quality product. it seems customer satisfaction is not a top most concern for you. if this the the response from a brand like spice i may not recommend any one else to go for this brand. On Thu, 17 Jul 2014 10:24:56 +0530 "Customer Care" wrote > Dear Sir, We thank you for writing to us.With reference to your mail below, we wish to inform you thatyour handset is repaired at our Advanced Repair Center and same will be deliver to service center shortly. Also, we shall keep you update you regarding the status. Looking forward to your continued patronageWarm Regards, Customer Care Officer Spice Customer Helpline No.:[protected]From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com] Sent: Wednesday, July 16, 2014 3:08 PM To: [protected]@smobility.in Subject: defective mobile phonei purchased spice stellar (Rs 4799) mi 360 (imei no. [protected]) thru amazon.in vide invoice no. KA-BLRS_[protected] dated[protected]. the phone is defective an its volume keys are non functional. the phone was shown at spice service centre- optimum teleservices A-160 1st floor krishna bhawan new delhi delhi 110092. they deposited the phone with them with service request no. 3010014E70319 dated[protected] asking me to collect the phone on[protected] after repairs. but now i have been told that phone need major repairs and would take at least ten days after repairs. my whole experience of online buying spice brand mobile has gone sour and has been a very disappointing experiencing. in view of above situation it it requested that at least my phone may be replaced with a new one preferably at now lower price (Rs 4300 + 16 Gb SD Card)as on amazon.in. contact no. of service centre 85970613. -amit bhatnagar [protected]