Spice — Not happy with services

Address:

Nainital, Uttarakhand

I had requested to change my touch pad for my spice phone model no MI-518. With respect to service request no 35102237FA0218. And this is due from[protected]. Your service centre executive told me that the specific part is not available in company. How could I manage so many days without phone. Regarding that I need immidiate help. [protected].