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SriLankan Airlines Complaints & Reviews

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Last updated Jun 1, 2024
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SriLankan Airlines reviews & complaints page 3

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N
nic1234
Aug 13, 2021
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Refund not received since 1.5 Year

Address:Srilanka (Global)

It was been 1.5 years since the travel was cancelled by the airline due to COVID 19 travel restriction.

However till date, no refund is received despite several instances indicating that refund will be made in 5-10 working days. This is very disappointing.

Refund Request REF. - UL/RR/112370 | Requested Date - 22.06.2020(UTC)
Departure Date : 23-Apr-2020
Booking Reference : QG2VAY...
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V
vijkaranam
Jul 21, 2021
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Lost Phone on board

Our family travelled from Columbo to Melbourne on flight UL604 on 13th Jul 2021. Our journey was ok as we had to travel from Bangalore to Chennai and then Chennai to Columbo and were placed in transit location for few hours before our flight to Melbourne. It was all good and once we got on the plane were told we could use the back portion of the plane as the flight was mostly empty or limited number of passengers (25) allowed due to Australian...
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I have booked tickets to Maldives between April 19, 2021 to April 23, 2021 and we received a mail from bravofly (site which we used to book the ticket) on Feb, 2021 that the flight has been cancelled. After cancellation we are still waiting for the refund. We contacted bravofly several times and they informed us once srilankan airlines process the refund we will do the refund. I have been mailing to [protected]@srilankan.com, [protected]@srilankan.com...
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H
Henry Paul TFT
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Refund not received since 1 year

Address:Ticketing & Reservation| SriLankan Airlines Ltd, Vetri Towers, No 1020, Avanashi Road, Coimbatore - 641018

Good Morning,
I'm Henry Paul from India and a frequent flier with Srilankan Airlines and was flying from Coimbatore to Doha and back via Colombo until Covid break out in March 2020.
Flight tickets were purchased from your office at Coimbatore. During Dec 2019 I had purchased a bulk ticket until October 2020 and the total amount was transferred as one payment.

After flight cancellation from March 2020, the staffs...
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R
Ravikumar Chelladurai
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Ticket refund

Address:srilakan air lines
Website:srilakan web site

I am Ravikumar chelladurai my ticket ref: JOF79A my ticket number is[protected]
Chennai to Dammam ticket to be refund my credit card account
I am applied srilakan website also. but no refund...
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Address:sri lanka

Respected sir/madam,
I, booked my inernaional tkts under reference no: reyhq9
Tkt no[protected] &[protected] for travel to australia on 09/04/20.
My tickets were not utilized by me due to covid 19.
I contacted my agent (Classic travels)< [protected]@yahoo.co.in>& wrote to "riya travels" (). According to them srilankan airlines has not refunded any money/covid voucher till date.
It is my humble request...
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Address:9216 tweed place.ujor, 23060

I been a registered disability passenger was not boarded on the flight ba 292 on december 15th, 2019 at 22.45 flight from iad to london all though i was 10 minuets early then closing time. My rf. Number txro7e. Ticket number[protected]. Name mahendra. I need my full refund of additional charges +hotel and uber taxi money. I will not give up until l get my full refund....
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Address:SriLankan Airlines Limited, C/o Translanka Air Travels Pvt Ltd., Hotel Femina Complex,14-C, Williams Road, Tiruchirappalli,Tamil Nadu 620001., Tiruchirappalli, Tamil Nadu, 620001

I travel sri lankan airlines from riyadh to trichy via columbo, incident happen in columbo airport 21st july 2019, i had complaint to srilankan airlines customer care but i didn't get any proper answer & compensation

I am rajaprabha thinakaran, my pnr number sxcwdb, i have booked the ticket riyadh to trichurapallytrz via colombo at 21st july ul266 & ul131, this is confirmed ticket also,
Case happened to me 22nd july...
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S
Sathish Dv
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passenger safety

I and my wife recently traveled to tokyo, japan from bangalore, india through srilankan airlines, as the connecting flight from colombo to tokyo was more than 20+ hours i requested to book the hotel accommodation with them airlines initially confirmed the booking through email but when i reached colombo airlines staff said it was only confirmed for my wife, even after showing the email confirmation, they never allowed me to stay and none...
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N
Nazeerbasha25
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boarding pass denied

Boarding pass denied, even my family having a valid visa (2 months extended), tokyo immigration has provided the seal.
Due to lack of japanese visa awareness by airline counter staff simply they denied boarding pass in chennai airport without checking their counter part at tokyo/ proper immigration team. Staff told they need english supporting documents. Even after we provided they are not ready reschedule my family tickets.
My...
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M
Mohan Begoor
from Mumbai, Maharashtra
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flight change not informed

Was scheduled for taking nrt cmb blr flight on 28-oct-19 at 11.20am booked via makemytrip and just came to know at the airport there is no such flight today its on 29-oct, then how come srilankan airlines had issued a e-ticket for 28th oct.. And why was i not informed well in advance if theres a reschedule with a new e-ticket???. I have an infant travelling with me and my wife and all our hotel, rail pass, wifi etc were only upto 28th......
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V
Vinod Dimri
from Mumbai, Maharashtra
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I am complaining about broken trolly

Address:C/3 _314 janak puri new delhi, 110058

I Vinod kumar Dimri trvel by srilanka airline no.Ul 195 on 10 oct.2019. From Singapore to delhi. I give three baggage in check in. I told the staff that un one sutcase have toys.and one trooly pl.take care about it .They put fragile slip on one my sutcase and on trolly.They asked me to sign in slip.I sign it without any orgument they not told me at that time it is not airline responsibalty to take care of my items.when I recived trolly in...
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F
fredlofred
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flight refund (flight ul307)

I purchased two tickets from sri lankan on july 12. On the same day, i called customer service to cancel the tickets, and i was informed on this call that i should do the online cancellation, at a cancellation fee o[censored]s20 per ticket. I provided sri lankan the protocol number for the call where i was informed the wrong amount, which they did not check. I applied for the refund, as recommended, and received an email saying the refundable amount...
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T
The Ox
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baggage mishandled for 2 days

To whom it may concern my baggage was mishandled for 2 days. After receiving luggage which was delivered to my apartment at the colombo loft i notice that coffee was spilt all through my bag staining my clothes. I have pictures which i will send to you i believe i am entitled for compensation because my bag was misplaced for 2 days and my clothes were ruined because of my sealed coffee was opened at customs. The lady at the desk in the baggage...
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J
Jankkii
from Mumbai, Maharashtra
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broken baggage

Address:A-4 shreehari bunglow b/h pratham upwan sunpharma road vadodara gujarat, Vadodara, Gujarat, 390012

Hello,
I don't think any one educated people siting on srilanka airlines has real degree
Does they have any thing else work other than satisfying their ego which is of no use
So many times complain is longed still no action
Bloody just shut your beggar airlines if can't afford. I say not only airlines but country is also beggar.
On immigration on colombo they reacted in way like don't know which country...
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M
Muthuswamy v
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damage of checked in luggage

Dear team,
I am muthuswamy and my booking ref vzp8oy traveled in srilankan airlines from trivandrum 29th june to jakarta. One of my checked in baggage is badly damaged while receiving it in jakarta. I would like to apply for the claim.
I have already mailed on cus. [protected]@srilankan.com but no reply.
I would like to know the procedure for the claim.
Regards,
V. Muthuswamy...
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C
Capt hari
from Delhi, Delhi
Sep 7, 2022
This thread was updated on Sep 7, 2022
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baggage missing

Pls note i capt subramaniam hari pass port no h7505775flew by fly ul 303 on 2nd june from singapore to colombo n onward from colombo to trivandrum on 03 rd june by flt ul 161. I had checked in two baggage from singapore but on arrival trv found only one baggage n other one missing. I had filed a complaint on arrival trv. The ref no is trvul23429. Pls arrange for my baggage weight about 24 kg polo box to be sent back to me in trv. Pls send...
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Address:SW16 2BU

My flight was cancelled and srilankan airlines promised me a refund. It's been over 5 weeks now. My sister has already been refunded.
Flight details ul0504
Depart heathrow 25/04/19. E ticket number[protected]. Airline ref: nwjwa6.
Depart columbo 04/05/19
I am totally fed up and stressed the travel agency said there is nothing they can do. They are just as fed up chasing you for my refund. Travel agent - sta...
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P
PUTHIYA PATHAI
from Mumbai, Maharashtra
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ticket refund complaint

Address:65 road street,kotteri post, Vridhachalam taulk, Cuddalore, Tamil Nadu, 607804

I will cancel the ticket on 10may 2019 and send it mail for refund request also but till now not received the refund amount very worst process for srilankan airline refund process immediately process on my refund request. Bellow mentioned on my booking ref no: j6qflx
Second ticket: j5ihcw
Third ticket: j6eyix
My mail i'd: [protected]@gmail.com
Contact no:[protected]...
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N
Nishanth Kf
from Kunnamangalam, Kerala
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luggage missing

Here by i file a complaint about that i missed my hand lagguage during my travel on last sunday dated 26/05/2019 en route to kuwait - colombo - trichy. Suddenly i informed to the airport officials about that and they replied that they will get lagguage within two days. After that they told me via mobile that i need to pay rs. 16, 250 for the excess luggage. But i don't want to pay that much amount. There is no worth in that lagguage for the...
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