[Resolved]  Standard Chartered Bank — Frequent dual debit - Pathetic customer service

Address:

Chennai, Tamil Nadu

To highest official Standard chartered bank Chennai Sub – Pathetic consumer service My credit card no – [protected] Sir With deep regret I say, that dual debit happens very frequently, whilst using your card on online. I thought it happened only during railway booking, number of times and then reversal happens after few days, now it has also started happening for other payments too. Recent one being April -15 to Airtel amounting Rs1353.10 1. In railways it is pathetic that, even after transaction says it has failed, the amount gets debited and a prompt SMS is sent on debit 2. When I ask the customer service people the standard answer is it will revert after 48 hors, and after 48 hours I ask they will once again say it will revert after 48 hours. 3. On 15th April, being the last day for the payment of Airtel Landline / Broadband, I paid it on online and transaction failed but amount was debited and prompt SMS WAS SENT THAT AMOUNT IS DEBITED 4. I called up Customer service, [protected], on 15th April, they promptly said they will check and revert within 48 hours 5. Today on 17th April I called them, yet once again, the same answer 6. Fed up complained to SCB- customer service- Ms Hamsa – complaint number- [protected] – 11.20 am- 7. Then I get a call from Ms Lakshmi from Bangalore – tel –no -[protected]- She tells me it will take 7 working days to resolve. Now the amount debited in excess is only 1353.10. In case if transaction fails for amount beyond Rs10000/, should consumer suffer. What is the level of confidence one can have on Standard chartered bank – credit card REALLY POOR AND PATHETIC SERVICE – CAN SCB TELL ME SHOULD I CONTINUE WITH THE CARD. Y.C.Narendra Babu [protected] – [protected]@rediffmail.com, [protected]@yahoo.co.in