State Bank of India [SBI] Complaints & Reviews

Sir I use sbi freedom mobile banking, i transfer 20000/rupees to PNB account but amount not credit in PNB account. transaction trough IMPS.imps ref no[protected]. sir please check and credit my amount im my account [protected].

I had SBI Credit Card No XXXX-XXXX-XXXX-0789. 30.4.15 (4.30 PM): I received a call from this Mob no.([protected]) from SBI Credit Card Department. Bank Executive (lady) told me that bank is going to provide some gifts on behalf of reward points and no charges will be levied in your credit card account. But I told him I have no such reward points as the same got already redeemed. Thereafter Sr Manager Mohit Sharma, Credit Card Department stated that reward points are to be given from bank's side and today is last date of redemption. Further no charges will be deducted from your statement and you will soon get call from courier department. 30.4.15 (4.40 PM): I received call from ([protected]) by which Gift details were provided. It was told by them that Rs 8000/- will be debited from your statement on behalf of gifts. I did not agreed and call disconnected. 30.4.15 (4.53 PM): I received call from ([protected]), the same executive Mohit, He again told that courier department do not about the bank reward points. Courier Department will say that Rs 8000/- will be debited and bank will have to pay them Rs 8000/- against reward points. You please say 'OK' 30.4.15 (4.59 PM): I received call from ([protected]). He again provided details of gifts and asked for my address which I provided. No OTP, Credit Card No, DOB and CVV exchanged by me. 30.4.15 (6.31 PM): I received call from ([protected]), the same executive Mohit stated that an OTP has been sent on your mobile and requested for confirmation of same so that it will be redeemed from reverse points. I did not answer. Call disconnected. No OTP, Credit Card No, DOB and CVV exchanged by me. 01.05.15(11.04 AM): I received call from ([protected]) the same executive Mohit who stated that he will sent an OTP and asked me to wait. Then he stated that he will message OTP in 5-10 minutes and will recall. Call disconnected. 01.05.15(11.12 AM): I received call from ([protected]), the same executive Mohit who stated that he is message which may be confirmed and the amount will be converted into reverse points. Then he sent the number which was confirmed by me and thereafter I provided address details to lady executive. No Date of Birth and CVV exchanged by me. Now the bank had levied Rs 8000/- in my statement on the pretext that you had made online shopping with 'BestDeals' and levying interest and finance charges. Further Bank is saying that transaction is done in secured environment and I had shared OTP, DOB and CVV. But I never shared DOB and CVV to anyone, then how they debited Rs 8000/- to my account. I complained to Bank immediately on 2.5.15 (11.04 AM) after receipt of debit message of Rs 8000/-. 2.5.15 (11.32AM): Bank acknowledged mail and stated that e-mail will be sent within 5 working days. If they require more time they will keep me informed if they require more time for further investigation. Reference No was provided as 'Interaction Id- 1-[protected]' 14.5.15(4.40PM): Bank termed the Transaction as Dispute disputed transaction of Rs.8000 /- dated 01/05/2015 debited from your card account towards bestdeals4you_PayTM and assured to resolve the matter to my satisfaction. It was further assured that they had assigned a dedicated resource to investigate and resolve the concerns raised with the disputed transaction. Request reference number was provided as 1-[protected]. Further, We would also like to inform you that maximum time frame for any transaction related dispute is 120 days from the date of starting investigation. Time frame to complete the investigation told as 120 days from the date of starting investigation i.e. by 11.09.2015 28.5.15: Request reference number 1-[protected] was stated as resolved via SMS received from VM-SBICRD. 30.5.15 (2.42 PM): I made payment of credit card leaving Rs 8000/- and informed bank by mail. Reference to Request reference number 1-[protected] which was stated as resolved via SMS received from VM-SBICRD also mentioned in that mail. 15.6.15 (10.24 AM): Bank replied in reference mail dated 30/5/2015 and informed that had taken note of my request regarding transaction dispute and assured that the same was under consideration. Bank would be intimating to me by 22/6/2015 on the status of the same provided another request reference number is 1-[protected]. 24.6.2015 (7.43 PM): After having no response from the bank, sent another mail and stated that reversal of Rs 8000/- had not been made till date. 16.7.15 (12.30 PM): After having no response from the bank, sent another mail and cleared all dues except Rs 8000/- (interest and finance charges extra) and told them that without resolving the dispute levying of finance charges arbitrarily without resolving the dispute regarding Interaction Id:1-[protected]] DEBIT OF Rs 8000/-, bank adopted the methods which were not consumer friendly. It is also stated to bank neither details of purchase of Rs 8000/- had been provided to me nor charges levied on 1.5.15 had been reversed. I formally conveyed them my decision regarding surrender my SBI Credit Card with effect from 16/7/15. Further I vowed to pay pending dues of Rs 30398/- (Except Rs 8000/- and finance charges of Rs 3868/-) by due date of payment i.e. 31/7/2015. I requested on 16.7.15 to block the card immediately and made a call on[protected] for which I was provided the Request No 1-[protected]. 16.7.15 (12.55 PM): I provided audio of call recorded on 30.4.15 (4.30pm) to bank in which lady executive and another executive telling me that they are from SBI card and requested bank to initiate criminal proceedings against them. Mailed to CEO, Nodal Officer, Customer Service Head of SBI Credit Card along with customer care. 20.7.15 (11.25 AM): Received mail from Mr. Anoop Gupta, CEO who inform me that they had taken note of my complaint regarding dispute vide reference number 1-[protected] and the same will be resolved at the earliest. 25.7.15: Card cut into pieces, surrendered to bank by registered post 'RP[protected]IN’. 3.8.15 (8.11 PM): Received mail from bank stating that they have completed the investigation for the said transaction and observed that the transaction has been performed in a secured manner as the same has been validated by your card CVV and dynamic One Time Password (OTP) over the Internet/ IVR. 5.8.15 (10.29 pm): Sent mail stating total disagreement with their investigation and against requested to file criminal case against bestdeals. 5.8.15 (10.32 pm): Bank acknowledged the receipt of mail and stated that they will revert to me in 5 days regarding documents required from my end/status of case. 7.8.15 (10.00 PM): After having no response from the bank, sent another mail and stated my complaint had not been resolved till date despite the fact nothing had been purchased by me but the Rs 8000/- was debited in connivance with bestdeals by you. I informed Bank about surrender of Credit Card immediately seeing their attitude to resolve the disputed transaction. 8.8.15 (4.36 AM): Received mail from CEO that they had already taken note of complaint and same was under process regarding disputed transactions. Bank further asked to bear with them for interim period of 90 days as investigation under process. Further bank would revert within 5 days with their responses. 11.8.15 (4.57 PM): Received mail from bank stating that they have completed the investigation for the said transaction and observed that the transaction has been performed in a secured manner as the same has been validated by your card CVV and dynamic One Time Password (OTP) over the Internet/ IVR. 31.8.15: Received mail from Customer Service Head who assured that their team will revert to me through a call or an e-mail within 3 working days to resolve the matter amicably. 3.9.15 (5.17 PM): Bank informed me about card closure and balance of Rs.13, 565.30. 7.10.15 (4.03 PM): Bank informed me that investigation has been completed and stated that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card CVV and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder. Moreover Bank straightway left the issue of OTP here. Bank further stated that Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account. But I never shared my card CVV and DOB over the internet as earlier submitted.

Dear Sir, This is with reference to my saving account Ac [protected] with SBI Pedder Road, Mumbai The following FD matured on 22 December and I have an SMS confirming the same. [protected] 22-Dec-2015 The SMS received on Tuesday 22-Dec-2015 at 08:55 hours says ‘TDS of INR1, 806, 00 deducted for interest paid on A/c No. XXXXX158334’ However I do not see proceeds of the FD credited to my savings account as per my instructions to the bank vide email dated 2 Dec 2015. I had a similar experience during March 2015 when proceeds of another FD of mine did not appear as a credit in my bank account till some time. I wonder whether the Bank is enjoying the funds at my cost. Personally it has caused a lot of agony to me and the bank owes an explanation as well as needs to compensate me for this lapse. Regards Bharathi Vasanthakrishna +91 [protected]

I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI on 11-Sep-2015. He (executive) told me that SBI Bank will Issue a new master Micro Chip Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide OTP but somehow i given OTP. immediately my account got debited with Rs.9000. I immediately realized somthing fraud happened and I reacted quickly to reach SBI. I given the whole scene to them and got my card blocked. The transaction is yet to be claimed by the merchant. They SBI told me that I would raise complaint when the transaction is claimed for settlement.

Mere Card Me Se Kisi ne Rs. 4990 Amount VODAFONE E BILL DESK MUMBAI IN ko transfer kar diye he so please meri koi help kijiye koi. OR Total 17, 990Rs. Ka Fraud Hua He. Please Help Me My Number is - [protected]. Thank You.

There is 2, 00, 000 rs as a lien amount and 749rs original balance ...so there is -1, 99, 251 rs in my account..is it how sbi known for???

Sir i got this e-mail detail please investigate and inform me about this.
My name: neetu shetty
Address :alok industries ltd, - plot no 17/5/1 & 521/1, village rakholi silvassa (Ut of dadra and nagar haveli)- pin no 396230
Ph-[protected]

Money transferred to below account #
Punit atri (Sbi)
A/c no [protected] pan # daka8565t branch new delhi

Welcome to reserve bank of india
Regional director : y. H. Malegam
Reserve bank of india office, new delhi,
Foreign international remittance department.
6, san sad marg, new delhi - 110001
Central office email: [protected]@accountant.com


Welcome to reserve bank of india e-mail services, you are currently in contact with the online international remittance department (E-banking/online wire transfer section).

We have received a cash of £.15, 000.00 gbp, from united kingdom, through mr. Paul nolens. All formalities set for the transfer is under progress, first of all, before the transfer commences; we need to convert the amount from gbp pounds into indian rupees which will be amount to 1, 470, 402.99 inr total.
To carry out this operation, you are required to deposit (Registration and conversion fees) of 1, 25, 930.00 inr. This is in accordance to the monetary law guiding the financial institutes in india.

Please reverse to us immediately with the fees so we can proceed with the conversion before we can make the transfer into your provided account.

Thank you for banking with us, the best of our internet banking services shall be render to you.

Notice :
1) that you will abide by the rules and regulations of the {rbi} for a successful transfer of your fund money to you.
2) you have to promise us that you will be 100% strictly and extremely confidential about this transaction for security reasons as it involves a huge sum of money.
3) you have to promise us that you will follow each and every instruction given to you from your person representative.
4) you have to assure us that this transaction is between you and us and that there shall not be third party involvement until your funds get credited to your account.
5) finally, that on no circumstances should you disclose this transaction to anybody until your funds get credited to you.


Do acknowledge the receipt of this email by replying back immediately.
Thank you for banking with us, the best of our internet banking services shall be render to you.
To this effect, we require urgent feedback.

Your faithfully,
Mr. Sandeep kumar
Transfer manager,
Miss. Laxmi bhatia
Funds verification and transfer unit
Reserve bank of india
(Foreign remittance department/fund transfer)
Reserve bank of india
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Payement done — forwarded by krishna shetty/knitting office/silvassa/alok on 01/02/2016 04:35 pm — from: neetu shetty/personal/silvassa/alok
To: reserve bank of india
Cc: [protected]@outlook.com, neetu shetty
Date: 01/01/2016 03:00 pm
Subject: re: notification of the conversion charges and transfer of your cash fund from rbi new delhi branch to your pe‏personal account‏‏

There are broken of my sbi tiny bank account and stated by bank that you should to close your account.in this case you are not get ATM card.

TO WHOMSOEVER IT MAY CONCERN Hi Team, Please be informed i was using my SBI credit card since last 2.5 years and i was paying my statement on time. In the month of november i was trying transaction on Flipkart but i have not entered the OTP to authentic my transaction but still my transaction got successful when i have complaint SBI they are not at all responsible for this.Also on top of that i have requested them to give me the solution for it (GIve me the waiver on my Credit Card bill) but they are saying you are not eligible for it. Also, m getting unnecessary calls from them in a day i am getting approx 10calls. Kindly take strict against them and unless untill i get some positive response from them i am not gonna pay any payment to them. Below are the details of my complain: Account number:[protected] Interaction ID : 1-[protected] Bank Name: SBI Credit Card Waiting for your positive response. Regards, Karan Sahni

I have deposited a Cheque on 28/12/2015, at Chennai Avadi Branch IFS Code: SBIN0002201. Till date it has not been credited into my account, when contacted the bank two days ago on 31/12/2015, the bank staff informed that the cheque machine is not working and the could not submit the cheque. Today (02/01/2016) nothing has happened, when contacted same complaint. The staff is not sure when this will recover and no proper response from staff. When contacted the manager no proper response, she told that she is not sure when will the problem resume soo blind they are in this issue. There is so much technology improvement but the bank staff do not want to take any responsibility to resolve any simple issue. A cheque has not been passed for 5 working days as of yet. I request the authorities to look into this issue and resolve this simple issue or should people like me tap the doors of law to resolve simple issues like this.

Sir, Till to day i.e., 02/01/2016, pension for Dec 2015 has not been credited in to my account bearing no [protected] maintained at the branch of Air force station Tambaram having IFSC code SBIN/2186. Though life certificate for the year 2015 has been submitted to the bank authorities on 07/11/2015 through JEEVAN PRAMAN also.kindly do the needful to sort out this problem. Please give me reply in the email ... [protected]@gmail.com

I have written to BM, Ramrajatala Branch a complaint about their ignorance on not paying the medical allowance at a tune of Rs 500/- (Rupees Five hundred) only since my retirement in Feb 2012, whereas, in my PPO No [protected], it is clearly mentioned that I am not taking any outdoor facilities, and on October 2015, after telling them verbally for more than hundred times, I lodged a complaint about this. They are sitting mum, holding this sum. I have again sent them an email, but of no result, even not a reply they felt as their right. My pension A/c No is [protected]. Kallol Kumar Chakrabarti

Hello sir, My name is Sanchit Bidwai. I tried to pay my semester fees through sbi mops service. After i entered the otp and clicked proceed it showed transaction failure but i recieved a message showing that money has been deducted from my account Rs. 23358.72 Withdrawn from your account POS/SBIPG/MOPSOTHDRCAR/22:21:1 This happened on[protected] ut has been more than a week and i have not been refunded money.kindly look into the matter

Hello, I got a call from number +91 [protected] & asking my SBI Debit card 16 digit number & expire date . I know it is fake call . We need to take action on those number . This is mobile number so we can catch that guy & punish him . Let me know what should I do on this . Because if today we are not doing anything on this then tomorrow some one face very huge problem on this . Regards, Nikunj Thumar

I have tried both online and offline process to link my UID with bank but there is a technical error. I also complained in branch but there are no solutions.today is the last date of seeding. my UID is[protected] sbi a/c no. [protected]

I had processed an IMPS transfer for 30, 000 to my moms account. The money got deducted from my account but did not credit into my mom's account, nor did the transaction get reversed. I have lodged a complaint with the SBI call center. I had to suffer the poor service and arrogant behaviour of the call center person. Kindly do the needful ASAP. My complaint number is PT[protected]

I'm using Sbi Credit card for the past 3 years. Customer service they provided is really damn worst. I complained many times in their feedback site. Recently, they said they ll pay utility bill via Credit card. First month they paid but second month they did not pay, I did not get any notification regarding that. I got late payment fee. Please tell me how to Handle this issue. Sbi not responding properly.

Sir Pl Change my address from old to the following new address. The neceesar address proof of Gas con n is attached. Old Address M Bhaskar Rao DE BSNL (Rtd) 305 B Block Pavani Homes Tekkemitta, NELLORE-524003 New Address M Bhaskar Rao SBI Credi Card43 DE BSNL (Rtd) [protected] Plot 148, 3rd Floor TEJASWI CLASSIC Apt Near Rain Bow School Magunta Lay out NELLORE-524004 Andhra Pradesh.

Hi, I Karthik, was facing issues with the SBI credit card and added myself to defaulter list in CIBIL. As i haven't received the card and used the card then also i was added to defaulter list. When i try to contact SBI Customer care([protected]) they will say you are connected to different IVR and then they will reconnect to IVR again where there are no options to select and talk to concerned person. If i try to contact to the toll free number([protected]) it will ring and disconnect with a message "Currently all channels are busy try call after some time". Still i am getting the messages to my mobile for "Total amt due of Rs.108.73". I request to concerned personnel to take some action against SBI and close my issue with the credit card. Please find the below trailing mail for more information related to the issue. Thanks, Karthik +91 [protected] [protected][protected][protected]Conversation Mail with SBI[protected]---- FYI From: [protected]@sbicard.com Sent: Friday 11 December 12:16 pm Subject: RE: [Interaction Id:1-[protected]] Credit card - Statement To: karthikps.[protected]@live.com Dear Mr. Karthik P S, Warm Greetings for the day! This is with reference to your email dated 17/11/2015 regarding SBI card account. We wish to inform you that it is in reference to your telephonic conversation with the undersigned on 11/12/2015 regarding your queries related to the charges reversal on your card account. We wish to inform you that we have taken note of your request for Late payment fee vide reference number 1-[protected] and we shall get the same resolved by 18/12/2015. In case of any further assistance, Please feel free to contact us. Yours sincerely, Vijay Koli From Nodal Desk SBI Cards [THREAD ID:1-1JZ5479] -----Original Message----- From: karthikps.[protected]@live.com Sent: 17/11/2015 03:05:24 PM To: "[protected]@sbicard.com" ; "[protected]@sbicard.com" Subject: RE: [Interaction Id:1-[protected]] Credit card - Statement Hi, As mentioned in the trailing mail till now i have not received Credit Card and before reaching the card i got the message for paying the Minimum Due amount so i called to customer care and requested to close the account and not to delivery the credit card. As per discussion with the customer care representative the card is not delivered to me and account was closed. But sill i am getting the outstanding amount messages to my registered mobile for paying the outstanding amount. Please stop sending the messages to my registered mobile no. Request to not to send the outstanding messages to my mobile no and remove my name as Defaulter in the CIBIL. Request to provide me the no due certificate. Call Send SMS Add to Skype You'll need Skype Credit Free via Skype Thanks, Karthik PS +91 [protected] Date: Mon, 26 Oct 2015 17:14:38 +0530 From: [protected]@sbicard.com Subject: RE: [Interaction Id:1-[protected]] Credit card - Statement To: karthikps.[protected]@live.com 26/10/2015 Dear Mr. Karthik S, Thank you for writing to SBI Cards. This is with reference to your communication dated 20/10/2015. Account Closure Related: We wish to inform you that your SBI card account has already been closed and as on date there are no dues payable to us. We would request you to destroy the card(s) in your possession. We would also request you to scratch out the CVV number mentioned on your card. The CVV number is a 3-digit unique security code indicated at the back of your SBI credit card. We would like to take the opportunity to ask you to reconsider your decision to continue your relationship with us. Post your confirmation to continue your relationship with us, we would re-issue your card(s), at the earliest. Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected]toll),[protected]prefix local STD code) or[protected]toll free). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm. If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days. Yours sincerely, Karthika M - Customer Service [THREAD ID:1-1JZ5479] -----Original Message----- From: karthikps.[protected]@live.com Sent: 20/10/2015 10:24:35 AM To: "[protected]@sbicard.com" Subject: Credit card - Statement Hi, I have applied for SBI credit card from one of your partner site ie., BigBazar about 2 months before where i have submitted all the documents and the process was successful. But due to certain circumstances i will be travelling to client locations almost so, i was not able to receive the credit card in hand. I tried to reach to customer care and requested them to not to process my application and in the conversation with your representative he mentioned that the application will not be processed and he will stop the process and will not send to the delivery address. But till now i am getting the message to my mobile stating that "Your Statement Dt 17/10/2015 has been dispatched. Total amt due of Rs 798.62 or Min Amt of Rs 498.08 is payable by 06/11/2015 - SBI Card". Request to kindly close my credit card account which i have not received and stop sending the messages. Thanks, Karthik PS +91 [protected] Details provided for Credit card: Name: Karthik PS Mob: [protected] email: karthikps.[protected]@live.com

Dear sir, Manniy saheb ne janavvanu k hu bhikhu bhai N.kachot maro khata number sbi ac.no. [protected] je ma me sms mate chella 3 vars thi 7/8 vakhat form bharel ce to haju sudhi koy sms aavta nathi to aa mate mare have su karvu joye please mahiti aaapva vinanti mo.no.[protected] Adresh siddhi cement, morasha, ta.sutrapada, dist, gir somnathi