State Bank of India [SBI] Complaints & Reviews

State Bank Of India [SBI] — SBI Credit Card Fraud Transaction Amount on 05/1/2016 Mere Card Me Se Kisi ne Rs. 4999 Amount VODAFONE E BILL DESK MUMBAI IN ko transfer kar diye he so please meri koi help kijiye koi. Please Help Me My Number is - [protected]. Thank You...

Dear Sir, I am Major Ashish Anand having joint account no [protected] with my wife. This is to highlight the inefficiency of the Bank management at 11534 Ballygunge Park. I had requested to transfer my wife's account to new branch vide my email dated 22 Dec 2015 as attached below. In spite of my personal interaction with the Bank manager and Service manager on mobile nos [protected] and [protected] a number of times, no action has been taken till date. Each time i was told that account will be transferred today but after calling more than 10 times i have given up. It is really disgusting and a sheer wastage of time and money speaking to them. Please take necessary action to address my problem and ensure such casual approach by bank is rectified. Regards, Major Ashish Anand [protected] Sent from my Samsung device -------- Original message -------- From: enjoy_ashish80 Date: 22/12/2015 16:28 (GMT+05:30) To: sbi.[protected]@sbi.co.in Subject: Account transfer Please refer our teleconversation today regarding transfer of account. I had joint DSP account [protected] with my wife in your bank.I had earlier requested to transfer this account to Branch code 4234 SBI PBB HIRANANDANI, MUMBAI. However only my account was transferred and my wife's account has not been transferred .Please transfer the same at the earliest since she is not able to renew her ATM Card in new branch since bank wants the CIF number. Regards Major Ashish Anand [protected]

I m existing customer in sbi(00731) mg. Ldh. Branch and my s/b a/c no: [protected] and [protected]. I m deposited cash through cdm installed in sbi branch where is my a/c . In oct-2015. No any type of notice about cdm charges related recvd in my mobile and near cdm machine. Nothing any type of information about cdm charges related to branch manager and their employess. So please refund/credit in my above mentioned a/c cdm charges deducted by brach. I have complaint about many times about this issue to the concerened person, but every times b/m said i m discussing hilevel sbi officers and wait.

Today i received call From [protected] asking my bank details and he taken my 5000. Dara damkake mera paise leliya bugger. Date :[protected]

Dear Sir, with due regard i would like to inform you that i am not getting medical allowance since from my retirement, so it is my earnest request you to please do the needful action in this regard.

Helo am Kumar I transfer 2000 frm sbi to sbh by atm transfer but money was not debted in account and it showing money was transfer to[protected] so plz clear it and transfer money or refund me...as possible as u can plz...thank you

On my desktop computer there are some lining. i was complaning before but no body come to see my problem i am facing so much problem please solve my problem

DEAR SIR, My name is Jitender Sharma a loyal customer of SBI Bank and having PMSP salary A/C [protected] @ BCCL Township Dhanbad Jharkhand (Branch Code- 06214) I submitted a request of A/C transfer to Tagore Garden New Delhi-110027 SBI Branch (Branch Code-11563) with all supporting Documents required on 2nd Dec2015. I did multiple follow-ups with Tagore Garden new delhi-27 SBI Branch to check if A/C transfer process has been iniciated or not and per confirmation from Branch Manager, It is yet not started. With the support of Tagore Garden New delhi-27 SBI Branch manager, he forwarded my scanned copy of application to Dhanbad BCCL SBI Branch on 29th Dec 2015 and I am yet to get a revert on this. I also sent a request mail to BCCL Dhanbad SBI Branch (sbi.[protected]@sbi.co.in) on 31st dec 2015 to transfer my A/C But i also get any revert from the branch. Would realy appreciated support to get this issue resolved as soon as possible. And to bring this to your kind attention, I am very upset/displeased with the service of BCCL Dhanbad SBI Bank. Please sir solve problem and for this act i will be very grateful to you. Thanking You A/C No-[protected] Name- Jitender Sharma Mob No- [protected] Email- [protected]@gmail.com

I have transfered Rs. 5000 from my SBI saving account no. [protected] to my brothers UTI Bank account no. [protected] through IMPS(reference no.[protected] on 02Jan 16. Money have been credited from my account but not debitet to desired account. After some time I have received a message from bank that your fund transfer is timed out. It is requested that my transaction may be completed or returned the money to my account. Thanking You.

I Have placed IMPS transaction through SBI online. But the transaction got declined and money got deducted from my SBI account. But When i call to customer service they said that money will be credited with 7 days. I not sure what is the use of IMPS here. I just want to know how can i proceed further on this.

I have registered myself for UPTET exam(Registration number : [protected]). On 16/12/2015 I have try to make payment and on final step I navigate to error page and amount 412 has been deducted from my account.Next day(17/12/2015) also I try to make payment twice by my sbi credit card and again I land to error page and amount has been deducted twice from (824 rupees) from my account. Able to print Form with Reference ID- DU35482422 Not able to print Form with Reference IDs- DU35544809, DU35576552 As I made payment 3 times due to error page so please refund my two payments (800/-) as soon as possible. Waiting for positive response. Thanks, Poonam Bhadauriya

I have sb Account No.[protected] in SBI- University Campus Area Branch at Ahmedabad. I have deposited Rs.600/- in SBI-Memnagar Branch at Ahmedabad on 02.01.2015. SBI has charged Rs.57/- as Intercity Charges for that. But I could not understood that when the deposit of Rs.600/- is done in same city, how the Bank can charge the amount of Rs.57/- as Intercity charges. Pl arrange to get it revert at the earliest.

I have sb Account No.[protected] in SBI- University Campus Area Branch at Ahmedabad. I have deposited Rs.6200/- in SBI-Memnagar Branch at Ahmedabad on 02.01.2015. SBI has charged Rs.57/- as Intercity Charges for that. But I could not understood that when the deposit of Rs.6200/- is done in same city, how the Bank can charge the amount of Rs.57/- as Intercity charges. Pl arrange to get it revert at the earliest.

Sir, I transfer 20000/ rupees through SBI freedom mobile banking but this amount not credited in PNB account. 20000/ rupees debited in my account. IMPS Ref No[protected].dated 02/02/2016. sir please check this transaction and reverse my amount in my SBI account [protected]. thanks sir,

I have recharged to my Telenor no [protected] of 128 rupees the amount is deducted from my sbi account [protected] after recharge msg is recharge is not successful your amount is refund in your account but the amount is not refunded to my account till the date so please help me to solve my problem

Dear Sir I need the Provisional Certificate for the SBI Home Loan Principle and interest for the financial year 01 APR -15 to 31-MAR-16 URGENTLY . My Loan Account No is [protected]. Loan account Branch :- SBI, PUTHUR EAST BRANCH, NAMAKKAL), Tamil Nadu. Please send it as an e-mail attachment. Email ID : nanthakumar.[protected]@gmail.com Regards, Nanthakumar

Sir I use sbi freedom mobile banking, i transfer 20000/rupees to PNB account but amount not credit in PNB account. transaction trough IMPS.imps ref no[protected]. sir please check and credit my amount im my account [protected].

I had SBI Credit Card No XXXX-XXXX-XXXX-0789. 30.4.15 (4.30 PM): I received a call from this Mob no.([protected]) from SBI Credit Card Department. Bank Executive (lady) told me that bank is going to provide some gifts on behalf of reward points and no charges will be levied in your credit card account. But I told him I have no such reward points as the same got already redeemed. Thereafter Sr Manager Mohit Sharma, Credit Card Department stated that reward points are to be given from bank's side and today is last date of redemption. Further no charges will be deducted from your statement and you will soon get call from courier department. 30.4.15 (4.40 PM): I received call from ([protected]) by which Gift details were provided. It was told by them that Rs 8000/- will be debited from your statement on behalf of gifts. I did not agreed and call disconnected. 30.4.15 (4.53 PM): I received call from ([protected]), the same executive Mohit, He again told that courier department do not about the bank reward points. Courier Department will say that Rs 8000/- will be debited and bank will have to pay them Rs 8000/- against reward points. You please say 'OK' 30.4.15 (4.59 PM): I received call from ([protected]). He again provided details of gifts and asked for my address which I provided. No OTP, Credit Card No, DOB and CVV exchanged by me. 30.4.15 (6.31 PM): I received call from ([protected]), the same executive Mohit stated that an OTP has been sent on your mobile and requested for confirmation of same so that it will be redeemed from reverse points. I did not answer. Call disconnected. No OTP, Credit Card No, DOB and CVV exchanged by me. 01.05.15(11.04 AM): I received call from ([protected]) the same executive Mohit who stated that he will sent an OTP and asked me to wait. Then he stated that he will message OTP in 5-10 minutes and will recall. Call disconnected. 01.05.15(11.12 AM): I received call from ([protected]), the same executive Mohit who stated that he is message which may be confirmed and the amount will be converted into reverse points. Then he sent the number which was confirmed by me and thereafter I provided address details to lady executive. No Date of Birth and CVV exchanged by me. Now the bank had levied Rs 8000/- in my statement on the pretext that you had made online shopping with 'BestDeals' and levying interest and finance charges. Further Bank is saying that transaction is done in secured environment and I had shared OTP, DOB and CVV. But I never shared DOB and CVV to anyone, then how they debited Rs 8000/- to my account. I complained to Bank immediately on 2.5.15 (11.04 AM) after receipt of debit message of Rs 8000/-. 2.5.15 (11.32AM): Bank acknowledged mail and stated that e-mail will be sent within 5 working days. If they require more time they will keep me informed if they require more time for further investigation. Reference No was provided as 'Interaction Id- 1-[protected]' 14.5.15(4.40PM): Bank termed the Transaction as Dispute disputed transaction of Rs.8000 /- dated 01/05/2015 debited from your card account towards bestdeals4you_PayTM and assured to resolve the matter to my satisfaction. It was further assured that they had assigned a dedicated resource to investigate and resolve the concerns raised with the disputed transaction. Request reference number was provided as 1-[protected]. Further, We would also like to inform you that maximum time frame for any transaction related dispute is 120 days from the date of starting investigation. Time frame to complete the investigation told as 120 days from the date of starting investigation i.e. by 11.09.2015 28.5.15: Request reference number 1-[protected] was stated as resolved via SMS received from VM-SBICRD. 30.5.15 (2.42 PM): I made payment of credit card leaving Rs 8000/- and informed bank by mail. Reference to Request reference number 1-[protected] which was stated as resolved via SMS received from VM-SBICRD also mentioned in that mail. 15.6.15 (10.24 AM): Bank replied in reference mail dated 30/5/2015 and informed that had taken note of my request regarding transaction dispute and assured that the same was under consideration. Bank would be intimating to me by 22/6/2015 on the status of the same provided another request reference number is 1-[protected]. 24.6.2015 (7.43 PM): After having no response from the bank, sent another mail and stated that reversal of Rs 8000/- had not been made till date. 16.7.15 (12.30 PM): After having no response from the bank, sent another mail and cleared all dues except Rs 8000/- (interest and finance charges extra) and told them that without resolving the dispute levying of finance charges arbitrarily without resolving the dispute regarding Interaction Id:1-[protected]] DEBIT OF Rs 8000/-, bank adopted the methods which were not consumer friendly. It is also stated to bank neither details of purchase of Rs 8000/- had been provided to me nor charges levied on 1.5.15 had been reversed. I formally conveyed them my decision regarding surrender my SBI Credit Card with effect from 16/7/15. Further I vowed to pay pending dues of Rs 30398/- (Except Rs 8000/- and finance charges of Rs 3868/-) by due date of payment i.e. 31/7/2015. I requested on 16.7.15 to block the card immediately and made a call on[protected] for which I was provided the Request No 1-[protected]. 16.7.15 (12.55 PM): I provided audio of call recorded on 30.4.15 (4.30pm) to bank in which lady executive and another executive telling me that they are from SBI card and requested bank to initiate criminal proceedings against them. Mailed to CEO, Nodal Officer, Customer Service Head of SBI Credit Card along with customer care. 20.7.15 (11.25 AM): Received mail from Mr. Anoop Gupta, CEO who inform me that they had taken note of my complaint regarding dispute vide reference number 1-[protected] and the same will be resolved at the earliest. 25.7.15: Card cut into pieces, surrendered to bank by registered post 'RP[protected]IN’. 3.8.15 (8.11 PM): Received mail from bank stating that they have completed the investigation for the said transaction and observed that the transaction has been performed in a secured manner as the same has been validated by your card CVV and dynamic One Time Password (OTP) over the Internet/ IVR. 5.8.15 (10.29 pm): Sent mail stating total disagreement with their investigation and against requested to file criminal case against bestdeals. 5.8.15 (10.32 pm): Bank acknowledged the receipt of mail and stated that they will revert to me in 5 days regarding documents required from my end/status of case. 7.8.15 (10.00 PM): After having no response from the bank, sent another mail and stated my complaint had not been resolved till date despite the fact nothing had been purchased by me but the Rs 8000/- was debited in connivance with bestdeals by you. I informed Bank about surrender of Credit Card immediately seeing their attitude to resolve the disputed transaction. 8.8.15 (4.36 AM): Received mail from CEO that they had already taken note of complaint and same was under process regarding disputed transactions. Bank further asked to bear with them for interim period of 90 days as investigation under process. Further bank would revert within 5 days with their responses. 11.8.15 (4.57 PM): Received mail from bank stating that they have completed the investigation for the said transaction and observed that the transaction has been performed in a secured manner as the same has been validated by your card CVV and dynamic One Time Password (OTP) over the Internet/ IVR. 31.8.15: Received mail from Customer Service Head who assured that their team will revert to me through a call or an e-mail within 3 working days to resolve the matter amicably. 3.9.15 (5.17 PM): Bank informed me about card closure and balance of Rs.13, 565.30. 7.10.15 (4.03 PM): Bank informed me that investigation has been completed and stated that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card CVV and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder. Moreover Bank straightway left the issue of OTP here. Bank further stated that Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account. But I never shared my card CVV and DOB over the internet as earlier submitted.

Dear Sir, This is with reference to my saving account Ac [protected] with SBI Pedder Road, Mumbai The following FD matured on 22 December and I have an SMS confirming the same. [protected] 22-Dec-2015 The SMS received on Tuesday 22-Dec-2015 at 08:55 hours says ‘TDS of INR1, 806, 00 deducted for interest paid on A/c No. XXXXX158334’ However I do not see proceeds of the FD credited to my savings account as per my instructions to the bank vide email dated 2 Dec 2015. I had a similar experience during March 2015 when proceeds of another FD of mine did not appear as a credit in my bank account till some time. I wonder whether the Bank is enjoying the funds at my cost. Personally it has caused a lot of agony to me and the bank owes an explanation as well as needs to compensate me for this lapse. Regards Bharathi Vasanthakrishna +91 [protected]

I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI on 11-Sep-2015. He (executive) told me that SBI Bank will Issue a new master Micro Chip Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide OTP but somehow i given OTP. immediately my account got debited with Rs.9000. I immediately realized somthing fraud happened and I reacted quickly to reach SBI. I given the whole scene to them and got my card blocked. The transaction is yet to be claimed by the merchant. They SBI told me that I would raise complaint when the transaction is claimed for settlement.