State Bank Of India (SBI) — Cash back amount not received

Address:

New Delhi, Delhi

Dear Sir,
I am using SBI DEBIT CARD from past 5 years. Using it I have availed many offers. But I had very worst experience when I used it for shopping with SNAPDEAL. I had ordered 3 items from SNAPDEAL on dt. 27/01/2015 so as to avail the cash back of 10% with an amount of Rs. 7825/-.
The transaction was successful and I got the refrence number too and the items were delivered at my postal address on time.
But the cash back of 10% that comes to be around Rs. 782/- in this case has not been remitted in my account as promised against the terms and conditions.
I waited till 31st March as it was the period mentioned in the terms and conditions for cash back. But till date, I have not received the amount.
I have contacted SBI customer care 5-6 times and every time they redirected my complaint to my home branch and I too personally visited my home branch 2-3 times.
Whenever I visited the branch I got a simple answer that "These types of matter are not dealt with here" by Branch Manager.
I had moved post to pillar for the sake of cash back which could have been remitted to my account automatically.
The details of my transaction are given below:

Name : Amir Ahmed Khan
Card no : [protected]
Card Type : Debit Card
Transaction Date: 27/01/2015
Transaction Amt : 7825
Refrence Number : [protected]


I, now, want a compensation of Rs 10, 000/- along with 10% cash back into my account for being mentally harassed.


Thanks and Regards,

AMIR AHMED KHAN
Station Controller
Central Secretriat

[protected]

DELHI METRO RAIL CORPORATION