State Bank Of India [SBI] — Consumer complaint and reviews about fraud transaction had made through SBI Buddy wallet.

Address:

Fatehgarh Sahib, Punjab, 140406

To
the Nodal officer
SBI Punjab.
Sub: Consumer complaint and reviews about fraud transaction had made through SBI Buddy wallet.
Sir,
1. That I am Charanjit Singh son of Sh. Gurmukh Singh resident of near Jassi Mobile Shop, Railway Road Sirhind, Tehsil & District Fatehgarh Sahib.
2. That I am a SBI Account holder of SBI branch at Fatehgarh Sahib. I install a SBI E. Buddy valet on my android phone. I use it to send and transfer money & mobile recharge purpose.
3. That on 24.01.2017, I use it to transfer the rupees two thousand to an account of State bank of Patiala branch at Sirhind city through my said Buddy account but rupees two thousand was deducted from my buddy account but same was not transfer to the said account of S.B.O.P branch at Sirhind city and said Buddy transition number. is txn#HU[protected] . After that I contacted to the SBI costumer care of on toll free Number.[protected]/[protected] SBI then he told to me that you contact us after 5 working days about above said transition.
4. That when I contacted to SBI customer care said number un fortunately said care no is not picked by someone and I did so many calls on said care number. I am fed-up then I tried to find out another costumer care number on Internet then I found Mobile number [protected] on E buddy website.
5. That when I called on that Mobile no then he make me sure that he was an authorized person of E Buddy and tell me he was speaking from SBI Buddy customer care center and ask me some question about my buddy account after some time back he call back me and told that I am searching your account and please tell me your Atm number and I gave him ATM card number in good faith. He also told me that he send me one OTP message on my registered android mobile number and said that forwarded the message which was you received you then on his request I disclosed the OTP password to him.
6. That after some time I was surprised when two transition are made through my said SBI Buddy account by cheating committing a fraud . these transition which was made by him with intention to cheat and deceive me made one tractions through Paytm the Number is txn#386952 and other one from SBI E Buddy app No txn#HU[protected]. The copies of the same are attached herewith.
I hereby requested to you that kindly find out the user of the above said Mobile number i.e, [protected] and whom he made payment through Paytm for what purpose and locate the IP/Mac address i.e Internet protocol and mobile area connection of P.C./Laptop/Mobile phone through which the above said tractions was made and also find out IEMI no of said Phone no in which Mobile Sim was running at the time of said transitions and also find out the fake user of SBI E Buddy on which he committed fraud with me Rupees two thousand through SBI E Buddy app Number txn#HU[protected] and through Paytm the transaction Number is txn#386952.
In view of above said application some body committed fraud with me I am poor person and I am senior citizen of India keep these view in mind and investigate the matter deeply and give punishment to the offender as per Law by way of initiate criminal proceeding against him and give me justice as am stated above I am senior citizen and poor person.
Submitted by

Charanjit Singh R/o near Jassi Mobile Shop
Railway Road Sirhind Fatehgarh Sahib.
Mob:[protected]