State Bank Of India [SBI] — illegal withdrawal of rs 20000/ from my sbi pension account

Address:	Hoshangabad, Madhya Pradesh, 484001
Website:	https.sbi.co.in

Sir,

I, rajendra singh, a senior citizen of india, am having a pension account in state bank of india. My pension is credited every month in the account. I and my wife (Also a senior citizen) are totally dependent on the money i receive through the bank.
Sir, on 06 july 2017, while examining the passbook entry details, i noticed that a sum of rs 20000/ has been debited from my pension account on date 19 june 2017. During these period i had not visited the atm and branch. Also as my mobile no is not registered with the bank, i had no information regarding the unwanted withdrawal. This was only known to me on 05.07.2017.

The message which is shown against the withdrawal is "atm cash 5560 sbi radha mohan higherew" in my atm slip. While in my passbook entry it is shown as "atm withdrawal" for rs 20000/.

As i said i have no other income source to fulfill my daily needs and the medicines i buy is totally on the pension money i receive through you.

My details are as follows-

Account no - [protected]
Sbi branch - shahdol (Mp)
Ifs code is "sbin0000481"
Phone no[protected], ip - 205575.

I have written to the help centre of the bank, but they are not accepting my request. Also visited the home branch and met the branch manager of the bank. But to my surprise the manager has also not accepted my claim and simply ignored me.

Kindly accept my complain and guide me so that i can get my hard earned money back.

Regards.

Rajendra singh