[Resolved] State Bank Of India [SBI] — Refund of failed credit card transaction paid towards passport Fee

cvharibabu

Address:

560010

I have paid my Passport Fees through ICICI Bank Credit Card on 16th Jan 2017. The transaction was failed. Please find attached screen shot for the reference. ICICI bank has deducted the amount and showing in my credicard statement. As instructed, SBI has to return to ICICI bank within 7days of the failed transaction. It has not happened as of now.

The passport Seva Kendra is advising to send email to SBI customer care. I sent sofar 3 emails. No reply from SBI. Passport seva kendra has given phone number[protected] . i tried this number around 500 times sofar. It is either busy or nobody is lifting the phone, just ringing. whom to blame now? Is sbi is having such bad process and infrastructure in its core banking? Mr. Modi is asking everyone to for digital transaction. Even people with highest computer literacy are struggling to get back our paid amount. what will happen to illiterate people?when i spoke to customer service at passport kendra, they are telling it is SBI issue and they have to resolve. Towhom i need to contact now to get back my amount. very bad experience and don't know about SBI & Passport office taking a joy ride on their customers in India.

Please reverse and refund the money asap.

Application Number : 17-[protected]
Transaction Id : 74678447017717047599948
Payment Amount : 2033.80
Transaction Date : 16th Jan 2017

Was this information helpful?

No (0)

Yes (0)

Mar 15, 2017

Complaint marked as Resolved

Hi, Thanks a lot. I got the payment back to my credit card. Best Regards Ganesh

State Bank of India [SBI] customer support has been notified about the posted complaint.

Related State Bank of India [SBI] reviews

View all 27854 State Bank of India [SBI] Reviews

Comments

rahulsrsr

from New Delhi, Delhi

Have you got your payment back till now .?

cvharibabu's [Complaint's author] reply, Mar 9, 2017

Hi Rahul,

No. I have not got my payment yet. Please do the neeful.

Regards
Ganesh

Mithievents

from Chennai, Tamil Nadu

I was applied through online mode and initiated a payment using ICICI Bank MasterCard the amount 1512.75 got debited from the bank account, but the payment status in the passport application portal was failed it's been 4 days, payment has not been refunded to the bank account. Please help me and refunded the amount in my account as soon as possible.

Application Reference Number 17-[protected]
Payment Amount - 1512.75
Transaction Date - 16/06/2017
Phone no:[protected]

leegos

from Delhi, Delhi

I have paid my Passport Fees through BANK OF INDIA Bank Debit Card on 28/06/2017. The transaction was failed. It has not happened as of now. .

Payment has not been refunded to the bank account. Please help me and refunded the amount in my account as soon as possible.
Please reverse and refund the money asap.

Application Number : 17-[protected]
Payment Amount : 1512.75
Transaction Date : 28/06/2017
Phone no: [protected]

gurnawab

Application Reference Number 20-[protected]
Given Name MANJIT KAUR
Service Type FRESH
Type of Application NORMAL
Fee (Rs.) 1500.00
Payment Status (Internet Banking) Failed