State Bank Of India [SBI] — reversal of excess payment on credit card

Address:	New Delhi, Delhi, 110049
Website:	www.sbicard.com

This is Swati Sharma. I am an existing account holder of SBI since more than 10 years. On 24 June 2018 i was making payment for my SBISimply Click Credit card (Card No [protected]) of the amount due of Rs. 30, 095/-. Instead mistakenly made a payment of Rs. 3, 10, 955/- (Three Lakh Ten Thousand Nine Hundred and Fifty Five) from my Yes Bank savings account through internet banking. The amount was immediately debited from the Yes Bank account. I made the complaint for excessive fund reversal to SBI the same day, uplaoded a letter and pan card copy as requested and was given a complaint no.[protected].

I was told the complaint will be closed by 3 July 2018 and the amount shall be credited back to Yes Bank account latest by 3 July 2018.

I have been following up with the customer care every second day since then to check the status of the redressal of the complaint. Each one has been saying that the same will be closed by 3rd July. The last call made was on 29 June and the same response was given. Today when i called the customer care to check the status i was told the request has ben rejected as the NEFT was not received. The amount was debited from my Yes bank account immediately and credits in maximum 4 hours the same day. Even a confirmation message was received from SBI confirming the payment received (attached with this mail). Then how can the request be rejected on the basis of NEFT not received ????

This is most disappointing and inappropriate practices by the bank and their employees. I need a proper response and apology for delaying returning the excess credit card payment made. Kindly close this request at the earliest. A new complaint no was issued by the customer care[protected]. My SBI savings account no is [protected].

Kindly revert back at the earliest.