[Resolved]  State Bank Of India [SBI] — unauthorized online fraud bank transaction to hdfc bank payzapp wallet using debit card details from bangalore

Address:	Kolkata, West Bengal, 700036
Website:	www.sbi.co.in

The complaints registered on 08/12/2017 under ticket numbers pg[protected] and pg[protected] asking for proper resolution.

Pos id was for both transaction - [protected]

Transaction id for 10000/- inr - payzapp wallet load txn#[protected]

Transaction id for 4980/- inr - payzapp wallet load txn#[protected]

Myself suhrid ghosh. I am an existing customer of state bank of india since the year 2012. My account number is [protected]. Hereby i want to inform you that 7th of december, 2017 at 5:34 p. M i received two messages from bz-atmsbi. That message informed me that there were two transactions which were held using my debit card details as a purchase on hdfc payzapp wallet load from bangalore. Which was totally unauthorized. My debit card no. - [protected] (Sbi visa card). On that time debit card was in my hand & the mobile no. Which is linked to my bank account that mobile connection was with me too.in fact, i didn't share/receive any otp for those transactions. If you notice in my transaction history you can understand who withdraw those amounts, he/she tried several times to withdraw 10000/- rupees but fortunately, that person succeeded in two times.

Immediately i contacted with sbi helpline[protected] to lodge a complaint against this unauthorized transaction. But that representative who received call refused to take complain & just ask me to block the debit card & i did that. That representative also asked me to visit my sbi branch with all details to lodge that complain & claim my refund credit.

The most bizarre experienced was when i visit my home branch which is sbi cossipore (Sbin[protected]. First i met with branch manager & astonished to see that he doesn't even know clearly how to handle this kind of case properly. He pushed me towards service manager & service manager was not ready to take any minimum responsibility for his own customer. He doesn't even took complain about this issue & gave the advice to visit lal bazar cyber crime branch which is under kolkata police. But i know my address is under barrack pore cyber crime branch. So i visited my police station which is baranagore police station & lodges a complaint against this cyber crime.

After these all harassment when i gave up my hope on my own bank sbi, i followed few steps for a fruitful resolution:-

I called payzaap customer care & they suggest me to sent an email to [protected]@payzapp.in (I did that & sending that mail copy to you as an attachment)
Again i tried to contact sbi online again if they want to lodge a complaint. Finally, this new representative did that. He took three complaints. Two of that unauthorized translations & one against my sbi branch for not taking the complaint. Complain no. Which i received - ticket no. Pg[protected]For 4980/- inr complain) & ticket no. [protected] (For 10000/-inr complain). & another ticket no. [protected] (Complaint against branch).
In between on monday, 11th december barrackpore cyber crime branch called me to confirm those transaction details again for next procedure. (Sending you police complaint copy as an attachment)
On that same day, sbi cossipore service manager took a physical complaint after creating pressure by me. I received another ticket no. [protected].
Thursday 14th december at 6:41 p. M, i received a message from bx-sbipg against my complaint no [protected]. The message was - "your complaint with [protected] is under process for resolution & status is given as 'we will request for chargeslip copy from acq bank. If the bank didn't fulfill our request we will raise chargeback after 30 days."

* after 45 days when my complaint was seen closed; again i called sbi customer care executive that time one lady executive told me acq bank informed us your transaction was successful. When i explain her all again then keep me hold with confusion & suggest me to write a mail to this mail id - gm. [protected]@sbi.co.in.in between 45 days i followed up this complaint several times that time every executive confirmed my complaint & gave me a hope & assurance that your complaint will be resolved within 45 days. As well as you will receive a chargeback from our side soon. I have every single proof just ask me whatever you want...!!

* here i am giving my all details as an attachment. & waiting for appropriate resolution. I hope that i will get back my money as justice. Because complaint of a fraud transaction's resolution message shouldn't be - "transaction successful".

* i already sent an email to [protected]@sbicard.com before writing here. I got this email id from one reply of sbi on a similar complaint at https://www.consumercomplaints.in please help me. Contact me anytime for any assistance. Till date, i don't issue any card yet & removed the whole amount from my each sbi account with fear.

A few days back i met with sbi cossipore bank manager & he told that he can't take any step here everything depends upon the police. Now online customer support executives also don't know what to do..!! They are giving me different advice every time & i tried all. I am following up my barrackpore cyber crime branch officer mr ganguly frequently. He also asked me to go & meet with branch manager for the chargeback. Please respond...

Barrackpore cyber crime department address & contact no.

Address: 106, artilary road orderly bazar, pin-, barrackpur cantonment, west bengal 700120.
Phone:[protected]

I also lodge a complaint through banking ombudsman complaint - reserve bank of india.

I have written a number of emails to these mail id & sending you important mail copies too...!!

1. To sbi - agmcustomer. [protected]@sbi.co.in ;
Roopam. [protected]@ge.com ; head. [protected]@ge.com ; feedback. [protected]@ge.com ; [protected]@sbi.co.in ; helpline. [protected]@sbi.co.in ;
Customer. [protected]@sbicard.com ; sbi.[protected]@sbi.co.in ; dm1it. [protected]@sbi.co.in ;
Cm3it. [protected]@sbi.co.in ; epg. [protected]@sbi.co.in ; [protected]@sbi.co.in : report. [protected]@sbi.co.in

2. To payzapp wallet which through fraud transaction was happened & hdfc bank customer care too:-
[protected]@payzapp.in ; [protected]@payzapp.in

3. Kolkata & bangalore cyber police : [protected]@cybercrimehelpline.com ; [protected]@kolkatapolice.gov.in ; adpc. [protected]@nic.in ; [protected]@gmail.com ; [protected]@ksp.gov.in ;

4. Cid & cbi (Bangalore & kolkata department):- i also informed those investigation agencies too...
[protected]@ksp.gov.in;
Ccps. [protected]@nic.in; [protected]@cbi.gov.in; [protected]@cbi.gov.in ; [protected]@cbi.gov.in; [protected]@cbi.gov.in; [protected]@cbi.gov.in

Ask me which mail copy you want...