State Bank Of India [SBI] — Upi payment related

Address:Bank branch code 10607

I scanned a bar code generated on prepladder app and done payment through Amazon pay linked to my upi. It showed payment success and money deducted from my bank account. But the prepladder app holder saying the money is not transferred to them and contact bank. I did online complaint about it but they are saying to contact Amazon. And in Amazon I don't see any service to give me service related to my upi transaction matter. Kindly pls solve this money issue.
Paid money to : Ccavenues
Paid to : [protected]@icici
Date : 07:49 PM, 20 Nov 2020
Amount : ₹4950.00
Status : Success
Remarks : From Dr Dharminder
Bank Reference ID :[protected]
Transaction Id : APLAPqrVXw8Erlib1oJfrrpK0wV9aWM83ZK
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Nov 26, 2020
Updated by Monika Pushpakar
Money is deducted and prepladder app holder saying money is not transferred to them. So where did the money go?

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