[Resolved]  State Bank Of India — THREATENING & HARASSMENT CALLS FROM SBI RECOVERY AGENTS

Address:

New Delhi, Delhi

I Kavita Chatterjee, received a phone call on 18th April 2014 from a recovery agent from SBI and he started in abusing language to threat me I told him that I have already put this case to SBI Nodal office for settlement but he is abusing me that He will kidnapped my both daughter (one is 7.5 yrs and another one is 1.5 yrs old) and sold my kids for human trafficking and pick me up and make me ### forcefully and recover his money. I am enclosing herewith my correspondence with Bank but I did not get any possitive response from bank which is started from 2012. today I again received a call from [protected] (Mr. Rocky Singh). When I told him that I am in touch with bank and already have launched a complaint in consumer court he started shouting and told me he will come back after getting all the details of mine from consumer and bank respectively. Please see my correspondence with bank which is done by my husband to SBI Nodal office :

RE: [Interaction Id:[protected]] Re: 'CaseID=[protected]' CaseID=[protected]' Need Help and Support for Credit Cardnumber[protected] Reminder 1
Inbox
x

[protected]@sbicard.com
May 30

to me
Dear Ms.Kavita,

Warm Greetings for the day!

We sincerely regret for the inconvenience caused to you on the matter addressed to us. We are committed to resolve the matter to your satisfaction.

We wish to inform you that we have taken note of your complaint and we shall get the same resolved at the earliest

MQ[protected]

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,
Sri Hari
From Nodal Desk – SBI Card

[THREAD ID:1-1WE00G]


[protected]@sbicard.com
Apr 18

to me
Dear Cardholder,

I thank you for writing to me and bringing it to my notice. We will contact you if we need any further details to resolve the matter.

In case you are writing to us for the first time and have a query on your credit card, you may reach us on [protected]@sbicard.com or contact our call center on[protected] from BSNL / MTNL Lines and 39 02 02 02 from all other phones.

This is the Escalation Desk and all cases are investigated in detail. We shall try to resolve your concern in 8 working days. Should we require more time for further investigation, we will keep you informed.

For faster tracking of your future communication, please do not change the subject line of this email. If you have not provided your SBI Card / Contact Number in your email, please provide the same for faster resolution.

We are currently undergoing system maintenance due to which you may get a delayed response from us. We apologize for any inconvenience. Please bear with us as we strive to serve you better in the coming days.

While we work towards providing a resolution, we request you to please bear with us in the interim.

Our grievance redressal mechanism is also available at our website -www.sbicards.com, https://www.sbicard.com/header_footer_pages/grievance_redressal_0_170957.html for ready reference.

We thank you for giving us this opportunity to serve you.

Warm Regards,
Nodal Officer
Customer Services
SBI Cards


[THREAD ID: 1-1WE00G]
"Please do not delete Thread ID" Message in auto acknowledgement"


-----Original Message-----
From: chatterjee.[protected]@gmail.com
Sent: 18/4/2014 04:49:45 PM
To: [protected]@sbicard.com
Subject: Re: 'CaseID=[protected]' CaseID=[protected]' Need Help and Support for Credit Cardnumber[protected] Reminder 1

Dear Mr/Ms. Nodal Officer,
This in reference to the appended communication I had with you, which has not been resolved. Today 18th March, 2014 I have received another obscene call from one of your recovery agent who had threatened to kidnap my wife, make my wife in prostituion, put goons in my house and abduct my children if i don't pay the money. Also they have called my wife's ex-boss and had threatened him that I do not pay he will get it from him.Please I do request you to get this matter resolved ASAP. I am sending a copy of this to the commissioner of police and women cell (Delhi NCR) to report the inconvenience .

As per RBI Guidelines and verdict from H'nble Supreme Court of India:
Customers should not be harassed or abused during the recovery process. For example, customers may be contacted only on telephone numbers provided by them and not on any other number. Calls or personal visits may be made during decent hours only. No abusive language may be used with the non-paying customer.
RBI will take strict action against banks not complying with these guidelines.

I am also sending you the detail of the executive and his number:
Phone Number:[protected]
Agent Name: Rajesh /Rakesh (Real/False)

Call time: B/w 12: 30 AM to 1: 131 PM on 18/4/2014.

Please look into the matter.

Regards
Manash Chatterjee


On Mon, Mar 5, 2012 at 8:56 AM, Ddhody <[protected]@ge.com> wrote:
Dear Mr. Manash Chatterjee,

This is with reference to your communication dated February 28, 2012 regarding your SBI card account.
We acknowledge the receipt of your mail and assure you that we are looking into your concerns. We will revert to you on completion of our investigations. Please bear with us in the interim period.The reference number for the same is MQ[protected].

We regret that your issues were not adequately and promptly responded in the past. Please accept our sincere apologies for any inconvenience caused to you.

We assure you the best services at all time.

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,


Divya Dhody
Vice President - Customer Service


SIR PLEASE DO THE NEEDFUL AND SAVE MY FAMILY AND MY KIDS FROM THESE TYPE OF THREATNING CALLS AND HARRASSMENT. SOMETIME I FEEL ASHAMED ON MYSELF AND THOUGHT IF I COMMIT SUICIDE THAN MY FAMILY CAN LEAVE WITHOUT FEAR AND MY KIDS ARE SAFE. BANK IS ALSO NOT DOING ANYTHING REGARDING THIS I AM COMMUNICATING WITH BANK SINCE LAST TWO YEARS AND RECOVERY AGENTS ARE TALKING LIKE GUNDA AND USING ABUSING LANGUAGE.

PLEASE HELP US.