Su-Kam Complaints & Reviews

Our Battery is not work Properly and dealer not chage the battery o[censored]ps.
Our Batter No is -DG1171604
Model No-SPB -7.2
12V 7.5 AH/20 Hr

There is no guarantee that even the replaced battery would function properly after some time. I had got the replacement but the battery went on good till 12-15 months only and then its backup capacity drained drastically.

Further, all the complaints/mails in this regard are falling on deaf ears. What to do... this is how it is. Better stay away from Su-Kam products.

Su - Kam — Battery Blast

I had purchased one invertor with battery ( both SU - KAM) of your company last April (2007), This year April 2008 the battery blasted causing a huge commotion with a acid like liquid substance flowing out of it which helped in decolouring my wall tiles, when contacted the dealer, he directed the company service engineer for inspection(held in May). Later there were follow ups and calls made to multiple people which all went in vein. Today when contacted the same service engineer he claims that a battery blast is not covered in the warranty. He refuses to povide any details of his higherups neither are their email ids mentioned on site correct.

my complaint is about inverter battery.
it is not giving backup. plz check it.

sir
i had purchased sukam invertor (850) fulkon-i, battery, ups of yours company but i am sorry sir that your company is not fulfill the stanards that i hoped .
and your customer service ceneter employs such as Mr mathur, Mr Sanjay kaushik that not attends the complaints of your customer that make a bad empressions of your company i had lodged complaint regardings to my invertor, battery, ups form last 1 year but till now my complaints is not attended .
My latest complaint is lodged on 5th march . And Mr Sanjay Kaushik[protected] the represenative of complaint attender that they will send to person to solve my problem on 7th march 09 but they not come &Mr Mathur ( [protected], [protected]) who comes to kalka region as per his job concern but he always cuts the customer phones when they calls to attend their problem after they lodged complaints.
sir at last i hoped that u will attend to my complaints as soon u receive it
my mb no. [protected], [protected], [protected], [protected].

sir
i had purchased sukam invertor (800 va) sine wave, but i am sorry sir that your company is not fulfill the stanards that i hoped .
and your customer service ceneter employs such as Mr Alok, his no is[protected] that not attends the complaints.

sir
i had purchased sukam invertor (800 va) sine wave, but i am sorry sir that your company is not fulfill the stanards that i hoped .
and your customer service ceneter employs such as Mr Alok, his no is [protected] that not attends the complaints

hp mp3 player — not working properly

i have an hp mp3 player having serial no.AAP01AP[protected] is not working properly. The songs are being transferred fro my lappy to the player,but the song is not being played. Both the red n blue lights are flashing simultaneously.

Plz do something about this as soon as possible because it's already been 4 months the problem has occured.

By going the brand name of SU-KAM. we have purchased two inverter from your estimed company. But now we are facing a lot of problem regarding service and repair. one of our inverter is in warranty and other is out of warranty. Accindently both goes defective at same times. so we have called your dear "JANGRA BATTERY HOUSE" for repair, but nobody came after so many calls. Then we have detached and given it to JANGRA BATTERY HOUSE he said that you have mishandled. you can imaging what will happened at work place when both goes defective. Till now we have not received (Six days passed) our inverter repaired. One was given after repaired but that further goes defective within few hours. Again we are making call nobody comes. How does a inverter goes mishandled means when you are not coming we are delivering it for repair. Is this is mishandling or what? At least you should provide stand by inverter in warranty period. Please look in to this matter and solve our problem. Don't tourcher a customer upto such a extent.

((Service Report Number: 16406 and 16407 dated 29/12/2008.))

Regards,

Hospi-care Systems
Mob. [protected]

My inverter was working perfectly for 8 months. However recently it does not charged fully before cutting off and it now last only 10 min after the 'fake' full charge.

The complaint has been attended and the transformer changed. Customer are requested to call up our customer care cell[protected] rather than complaining here and there. The delay in this case happened because the complaint was not made with company's call centre.

Consumers are requested to contact our complaint cell @[protected] or write to [protected]@su-kam.com. We can resolve the complaint only when they have been registered. Thanks.

How can I get a good inverter here in Nigeria

By going the brand name of HOME SHOP 18. We have purchased one Mitashi Cordless Headphone with 1 GB MP3 Player from your company. Order purchase date 22.01.09 order no[protected] material receive date-01.02.09 But I have receive MP3 player Defective. Problem Observed MP3 player not working & FM not working. Than I calls home shop 18 customer cares. Customer care say please return material to Mumbai. I send material 04.02.09 throw TNT Courier. Courier docket no-DO[protected]WW.
Courier receives to Mumbai 06.02.09 but mitashi person Mr Samer says this item not me. Please these items send back to customer. TNT courier returns to material home shop 18.but material not return me. I am call TNT Courier regarding to my material TNT courier person say your material return to home shop 18 due to home shop account no mansion in docket home shop 18 account no 74099.than I call home shop 18 home shop 18 say your material receive 12.02.09.i home shop 18 send to right location home shop 18 sorry fill for inconvenient .I am say ok no problem & I request please return my payment(according your term & conduction) customer care say ok sir no problem your payment receive with in 7 working day. Costumer care person say your complaint no-1023494.i’m waiting 7 day but I have no receive my payment. Than I call back home shop 18 customer cares. Customer care say your product not sends due to same resin. Customer care again give me complaint no 1058078 .til date I have no receive payment I am call day to day but home shop 18 side I have no receive positive response. Please look in to this matter and solve our problem. Don't torched a customer up to such an exte

Customers must complain with complain cell giving some details of the problems they face and note reference number. The sevice centre ensure proper sevice with 2 hours in city and 6 hours in ruralareas.Failing company is liable to comensate for direct damages suffered.

Su-kam is the Best industry in inverter Segment. They Can Resolve the Complaints within 6 hrs or the same Day when we log the complaint. The Problem is that People not Register their complaint on Custmer Care. Services is Provided By the Company not by Dealer. So Complaint on Customer Care- [protected].

SU-KAM — Product not working properly

Hello,

I purchased a Su-Kam Home UPS on 15/Jan/2009, from Ritwik Enterprises (D-213, Krishana Park, Devli Road, Khanpur, New Delhi - 110062), and ever since then I've had nothing but problems. The product does not function properly, it restarts automatically, making a loud wierd noise, in between, & the computer looses power as well. Despite of amy formal comlaints to the support line, with the ( complaint no : [protected]), there's no fruitfull result. The support agents make a false promise every time. I even had to take a day off from work, to stay back at home & wait for the technician, which he never turned up.
I've got the origianl proof of purchase, please help.

Pradeep SIngh

Dear Sir,
You are hereby inform that I have purchased an inverter before 6 months from the dealer/agent "Akash Deep" of Doboka, Dist. Nagaon, Assam but the said inverter is not serving properly due to some technical problem. I have informed several time to the authorised dealer but he have not take any response. Within the period of 6 months near about 3 months only I have run with problem and another 3 months it was kept into the custody of your service centre. The repair it 3 times but not a single time it was serve properly.The un-interrupted power supply has been disabled thats why I am facing various trouble with my computer. Hence your hereby request to take cognizance and do the needful and serve with me properly and further be pleased to take necessary action against the dealer/agent of Doboka.

Dear sir

My inverter was not working for 5 Days. it does not charging but mains on power cut.

Thanks
amit parmar
mobile no -[protected]

Dear Sir

My inverter was not working from last 2 Month. I purchased Sukam 2.5 Kva SINE-i DSP Sine Wave inverotor round about 2 years before.Unfortunate the invertor is not working properly.Then i complained in your service centre Mr.Ramesh was there and he checked it and he told me the card of that invertor is damage and your invertor is out of warrenty so you have purchased a new card i agree and i have purchased a new card of Rs 3000/- after 5th day the card again damage as your engineer Mr.Anwar Husain said and collect my card and give me a complain receipt on date[protected] receipt no is 101483 and book no is 2030 . Sir i have request to you plaese take action on my complain as soon as possible
Shilpi Srivastava
124/127 C Block Govind Nagar(Data Expert)
Kanpur U.P.
Ph:-[protected], [protected]

sukam is a supar brand but service is very lose that's why sukam not be a good .

Dear Sir

My inverter was not working from last 1 Week. I purchased Sukam 2.5 Kva SINE-i DSP Sine Wave inverotor round about 1 years before.Unfortunate the invertor is not working properly.
Kindly resolve my Problem as soon as possible
Viswas Singh
172-A, Rampuram, Shyam Nagar
Near Nirankari Bhawan
Kanpur U.P.
Ph:-[protected], [protected], [protected]

Dear Sir,
Wd u pl. send/advice us your service engg.to check d inverter, details is given below, having problem of charging batteries./power backup
Model No. MHUPS(SW)
SERIAL NO. [protected]K
CAPICITY;- 1400VA/24V

sir iam mubasshir khan from kanpur i have a sukam inverter now a days sukam inverter is not properly work and my sukam inverter on a warranty period till 06/02/2010. i complain to your service center but iam unable resolve my problem plz resolve my problem very soon

my add
mubasshir kahn
131/153 B Begum puraw kanpur u.p 208023

my contact no [protected]

SECUNDERABAD,

Sub :- UPS 2000AV SW, Replacement

Dear Sir,

I have send a UPS 2000ED SW, Si No:[protected]B, Date: 24/9/2008, LR No: 473921, in KRANTI Transport, for replacement, Till now I did not got the result, and no response,
I have gave call to office they told in this time I will do but they din't, I will give the phone numbers of them,[protected], [protected], [protected], [protected].

Please give me the replacement, .Kindly resolve my Problem as soon as possible.

Best Regards
MD.Shamshuddin.
Farhad Enterprises,
Karimnager-505001(A.P)
Ph:[protected].

Dear Sir,

I have purchase Luminious inverter 29/May/09 from dealer is "Harsh Power System In Noida" and its guarantee 1.5 years.I have several time complaints ffrom the dealers.but no any action of this.actually battery backup is empty into 10-15 minutes.So kindly please any action.


Regards
Akhtar
+91-[protected]

I have a UPS for my computer. in which i am facing a problem continously that is suddenly switch off. i am tring on your phone no. of[protected] but no body picking up my phone
kindly providing me service to repair the same pl.
M K Verma
[protected]
[protected]

Hi,

My Name is Rakesh, We have purchese a inverter on last 9 month back, Write now Inverter not working properly, having problem of charging batteries./power backup we have already complain to your service center but iam unable resolve my problem plz resolve my problem very soon,

Regards:- Rakesh Yadav
[protected],
Gurgaon,

I HAD BOUGHT SU-KAM TORQUE 1500 VA IN MONTH OF MAR. DURING APRIL WE FOUND THAT IT HAD PROBLEM WITH PCB. AFTER THAT WE CONTACTED THE CUSTOMER CARE THEY GAVE US THE NOS OF LOCAL SU-KAM AGENT WHO WOULD DO THE REPAIR. SINCE THEN TILL DATE IT HAS NOT BEEN REPAIRED IT IS IN THE SAME STATE. THE TECHNICIAN NEVER TURN UP, ALWAYS MAKE EXCUSE...
SO PLS CONSIDER BEFORE BUYING SU-KAM...

I am sick of the services of the Sukam inverter, and the executives of this company are the hell.I registered my complain on last monday, and call center guy gave me a complain number i.e.[protected] and said that some one will come to your home within 48 hours! but no one came i called on mobile no.[protected] (Noida incharge cause its an noida complaint) he said some one will come but no one came yesterday also.When again today i called he said its Sunday today so no one will come today also.
Now we use to have power cut for full day and sometimes full night also, it has been one week when i registered my complain but see your services, , , , , , really very poor!!!

Your call centre guys should not say that it will take 48 hours they should say "JAB HAMARA MAN HOGA TAB HAM BHAJENGE"
you can not imagine the frustation through which i am going ...

REALLY WORST "AFTER SALE SERVICE"

If the owner of this company can read this mail so i would like to advise as a customer that please take care of this thing otherwise what your customers talks to each other about your company is the most important aspect of your progress...

Dear Sir

My inverter was not working from last 1 Week. I purchased Su kam 3.5 Kva inverotor round about june 2010.Unfortunate the invertor is not working properly.
Kindly resolve my Problem as soon as possible
Wasim Akhtar
Aastha Consulting .com
E-19, 2nd floor, Sector-3, Noida
Mob.[protected]

Dear Sir

WIth due regret I would like to inform you that my Sukam Inverter of 2.5 KW is out of order from 2 months.

It has a problem with the LCD screen which was replaced and after that also the problem was not resolved and there was still some problem pertaining with the product. I have paid all the charges for the product and the service and also the advance for LCD screen at your service station. Still there is no interest from your end and it has been months that i have paid the advance amount.

It is a matter of shame on a company of such high reputation to treat the consumer in this manner in regard to the service of the product.

I hope there would be a strict action taken from your end and at the earliest.

Thanks & regards

Bikash Jalan
+[protected]
M/s Vintage Automobiles
New Balibat
Jorhat - 785001 ( ASSAM)

Sukam - Inverter, the Matrix version, was purchase last year it konked of within 6 months, i.e within the warranty period, ...on complaining to the dealer, ..he never came within the warranty period...after repeated requests his majesty arrives after the end of the warranty period...and demands 15000 to change the batteries...are you kidding..!!he has to be joking, first he does not come in time, and secondly his demands are rather exhorbitant, , , finally another technician arrives, he comes up with an entirely new problem. ...and after that never shows up...till trying to revive the inverter...it is dead, ...and has no value for money...Rating for Sukam inverters...Poor, Sales service ...Pathetic...now I prefer the candle lights
I have finally sent an email today...lets see what happens.

hello sir

i used su-kam computer ups. its stop working after 1 minute.i m also technician. ho can i solve
this problum.kindly help me. my e-mail [protected]@yahoo.com. my mo no. +[protected].
i m waiting your answere. thinks in advance.

dear sir
i am karamvir singh from sonipat haryana i have parches two inverter on 5-8-2010 one is working good but second is not working proparly from two month i have complant you camplant no is [protected] but my problam not solve proprly till today so i am very angry to your serves plz quekaly solve my problam and call me this no [protected] [protected] and mail me this id karam.[protected]@gmail.com


regard;- karamvir singh

Hi,
My name is Dilip Rai from Gangtok I have supplied 1400VA Su;kam Inverter to my customer which was purchased from Siliguri West Bengal, having problem of Controller card and no output, i am unable to find the service centre No. to whom I should have to contact.

Rgds
Dilip Rai
Sikkim Gangtok
[protected]

yes sukam gives super duper third class service

su kam inverter — not providing the services

I HAVE PURCHASED A SU KAM MAKE 2.5KV DIGITAL SINE WAVE INVERTER FROM A DEALER AT JALGAON. IT HAD A PROBLEM ABOUT 1 YEAR FOR WHICH I CONTACTED MR SACHIN BAFNA ([protected]) ONE OF A DEALERS FOR SUKAM AT MY PLACE. IT HAS BEEN ALMOST 10 MONTHS SINCE I HAVE GIVEN THE UNIT FOR REPAIR. EVERY TIME I CALL HIM OR THE OFFICIAL PEOPLE OF SUKAM, A USELESS & UNFEASIBLE REASON IS GIVEN & THE PROBLEM IS NOT TAKEN CARE OF. AS I AM RUNNING EMERGENCY SERVISES IN THE SOCIETY, DOESN'T IT BECOME SUKAM'S RESPONSIBILITY TO SORT OUT THE PROBLEM? I EVEN HAD CONTACTED THE OTHER PEOPLE LIKE MR SHREEJIT ALSO WHO DIDN'T EITHER PICK MY PHONE OR COULDN'T GIVE ME VALID REASON FOR NOT SORTING MY PROBLEM.
----DR. AJAY SHASTRI, ANKUR CHILDREN'S HOSPITAL, JALGAON-425001
PHONE[protected] [protected].

I have a Su-Kam inverter which is giving problem since 5 MAY 2011.it is in warranty period.But when i am complaining to the authorised service centre for the problem, they dont provide a perfect solution.
I am providing COMPLAINT number by the name of mehraj ( [protected]).
new bus stand ghazziabad. please do the nedful.

Dear customer,

We are extremely sorry if you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Sarita
Su-kam Executive
[protected]@su-kam.com

Sukam service cenmtre never attends a complaint before 5 days. I had lodged my complaint on May 24, 2011. They say they maximum time to serve you will be 3 days. Everyday they say your inverter will be attended today but to no avail. Then i took local no. of the service centre, they told me that they have been forwarded the complaint by the main centre only on 26th therefore, they need three more days to send a executive. God knows when will their three days end.Can anyone tell what's the use of taking a branded product which doesnot provide service ever on time??? everytime there's a problem they take 5-7 days to serve it.

So anyone who is thinking of buying a sukam inverter should think twice before buying it.

Regards
Tulika
Agra

dear sir
i had bought su-kam inverter from Ludhiana in month of may 20th it got damage after only three days, i had made complaint to the service center but to the till date no response is given by the service center.my complaint no.[protected] is i had re-called to the service center again and again they says they are help less.i had done all of my efforts regarding this, this post is my last hope. so pls sir try to do your best.


your faith fully
anil kumar

jiwan nagar chd road Ludhiana

I lost my Rs 16000 because i purchased Su-kam Inverter from Ottapalam, Kerala which i can use only two months after that regular compliants up to the warranty period, I request the people please don't waste your money for buying this product

Third class service provide by sukam for inverters to dealer also In Shamli(distt. Muzzaffarnagar)

There are so many branded inverter but i faith on su-kam and purchased last year, but suddenly 5 days back it was suddenly giving problem . I contacted to customer care they lodge my complain and promise that our engineer will visit in maximum 3 working days . Three days has been passed but no body came to solve my problem .I think company should stop there production coz if they do not help the existing customer how sud they give service to future consumer.
sanjeev prasad
kolkata
[protected]

I BUY A SU-KAM INVENTOR IN MARCH'11.DURING MONTH OF JULY SOME PROBLEM OBSERVED IN HIS WORKING.FARIDABAD LOCAL AGENT REPAIR THIS AFTER ONE WEEK FROM PROBLEM REGISTER.AFTER 15~20 DAYS WORKING AGAIN PROBLEM OBSEVED.NOW INVENTOR NOT WORKING.I AGAING CALL LOCAL AGENT &THEY PROMISE TO REPAIR THIS SET ON 18.08.11.TODAY AGAIN I CONTACTED TO LOCAL AGENT, BUT TILL TIME NO ONE ATTEND MY PROBLEM.CUSTOMER CARE NO WHICH PROVIDE ON MANUL ALSO NOT WORKING.CAN ANY ONE HELP ON THIS ISSUE.
BUDH PRAKASH KAUSHIK
[protected]

I bought the su_kam ( shine wave ) invertor just 12 months going. But it give us trouble so many times . And i send for sevicing for 2 times, but same trouble is going on. So i need to replace the the invertor and provide me new one.

Thanks.

Anup Saha
Mob :- [protected]

I am using Sukam for past 4 years. Every year it goes faulty and the engineer changes the board which costs me around Rs. 1500/-. It works for another 8 months. Are they using inferior quality parts . I would like any sukam official to commend in this or provide me a permanent solution.

renu
[protected]
Gurgaon

I purchased on[protected], from Dealer of SU-KAM. My Battery Worst kind of Servie. And Battery not working Properly...

Not give Warranty for SU-KAM

We have a Su-Kam inverter which is giving problem since may 2012.it is out of warranty period.But when i am complaining to the authorised service centre for the problem, they provide service after 5 days and take the cpu machine to service center for repair after 5day they came and say repair is complete, and take RS 2600/- for spare & service charge.But the problem is same, we call him arroud 50 time over mobile phone but no response taken by him. this is LG Electronics Area Office, Berhampur, Ganjam, Odisha.
pls provide best service as soon as possible

I am providing mobile number of Sukam Engineer -[protected]

Hello,

I have bought Sukam battery (Model No.- HA 165C Serial No.- G 0206090) and invertor on 17/04/2007. The battery warranty is for 18 months. The battery stopped working on 25/08/2008. We tried calling all the complaint no. available to us but no one answered. Finally the dealer gave us a contact number and we lodged the complaint on 16/10/2008, one day before the warranty expired. Even though the complaint was lodged before the warranty expired they havent given us a replacement. Their technicians have accepted the fact that their batteries are of very poor quality and that many consumers in Mumbai are facing similar problems. I would want to bring to notice the rude and arrogant mannerism of Mr. Thomas, one of their Manager. I am considering moving to the consumer court regarding the same.

Regards
Mr. C.V. Rajan

Yes you are right, sukam is a very iresponsible company and i am facing a poor service on a lousy product complaint no 3406, no responce since 23/07/08, only evasive replys.

Su - Kam inverters — Poor Service

We purchase Su- Kam invertor in april'07. It started creaing problem in oct'07, people from the service center came and correct it then after few hours card inside the invertor burnt out. service center people took the invertor with them and returned it after 1month, apparantely problem stil persists. We again call them they picked the inverter again and now its arnd 1.5 months they are not giving any positive reply. every time when we call them they keep on forwarding the call or give some different numbers of different persons. None of the senior authority is ready to talk on this issue.

I Totally agree, i have bought su-kam inverter 2 days back and now its not functioning properly, even when the power is there it is not passing the current to the lines. And when the power goes down it shows low battery and shut down. So I am facing constant power cut, even when there is power by the UP electricity board, because of this pathetic product of this low grade company.

Now i have removed that inverter so that i can enjoy the power supply at least for the 14-20 hrs a day, I request all of you to not buy any product of this company.

SU-KAM — Please help

Hi,

I am Sandeep kumar Mishra, I had purchase Su-Kam invertor along with Su- kam battery 4 yrs ago(approx),

The battery which comes along with Su-kam invertor really gave very good service, It serve around 3yrs and

the time I had exchange it with a new Su-Kam mainteinance free battery it was capable of taking load of a 1 fan

and 1 tubelight for 45 mins approx.

The new Su-Kam Battery cost me Rs10500 and I had been informed that it comes with 2yr warranty

I had purchase the new battery on 9-4-2010 and now the battery is not able to run a fan for 1 hr.

When i register a complain I got the complain no. L/08/H/01/751

A person came , he checks and tol me that their is issue with the battery and we need to buy a new one.

When we told that it covers 2 yrs warranty then he told that it comes with 15 months free replacement warranty.

It is not possible for me to buy a new battery every year. Battery is just crossed 15 months and I request you to please

do a free replacement.

please contact me.

contact no. [protected]

contact person SANDEEP KUMAR MISHRA

email id sandeepmishra.[protected]@gmail.com

Dear customer,

We are extremely sorry if you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Sarita
Su-kam Executive
[protected]@su-kam.com

NEVER BUY SUKAM FUSION PRODUCT.

I bought a 2.5kva fusion product a year back Apr 2009. In less than 12 months I ha d battery problem. Given their pathetic service they took 6 days to replace it.

Then in a month, the inverter started making a huge noise. Service person saw it and said that it was from the board. If the board was not replaced in 10 days the UPS would go. Nevertheless they had no stock. (Ha Ha Ha). They came after 20 days to replace. In between I noticed that it was not giving complete backup. I assumed it could be related to board problem.

Now the board is fixed, the UPS says fully charged. So I told the service guy, please turn on full UPS I want to check if the inverter gives correct back up. He says it will take 5 hours to charge. But your UPS says it is fully charged so who is wrong?

These guys are a pack of liars. NEVER NEVER buy a Sukam inverter.

AGree. Totally

Hello,

I have bought Sukam battery (Model No.- HA 165C Serial No.- G 0206090) and invertor on 17/04/2007. The battery warranty is for 18 months. The battery stopped working on 25/08/2008. We tried calling all the complaint no. available to us but no one answered. Finally the dealer gave us a contact number and we lodged the complaint on 16/10/2008, one day before the warranty expired. Even though the complaint was lodged before the warranty expired they havent given us a replacement. Their technicians have accepted the fact that their batteries are of very poor quality and that many consumers in Mumbai are facing similar problems. I would want to bring to notice the rude and arrogant mannerism of Mr. Thomas, one of their Manager. I am considering moving to the consumer court regarding the same.

Regards
Mr. C.V. Rajan

SUKAM — complaint not attended since 11th of july

I had booked a complaint for SUKAM MAK650 on 11thjuly2011, which has not been attended till date.

Dear customer,

We are extremely sorry if you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Sarita
Su-kam Executive
[protected]@su-kam.com

I puchased the Su-Kam inverter on 27-4-08 and its battery was faulty and still I am waiting for replacement. Nothing is happening...

Very poor service...

I have purchased sukam inverter(800VA) with 165 AH(SMF) dry Battry, for that i have paid 15300 rupees on 16 July 2007, now ther is no backup, it works only when power is there, once the power goes inverter goes-No Pwer Backup.

i already have complaints at Sukam cutomer care ([protected]), but still waiting for any positive responce.

it was really a worst decision that i have purchased this Inverter & Battry, i am using local battry with other inverter at my native plave its really working fine, i get service on time.

Sukam products are definately No No No No ; Extreme poor attitude, towards customers, poor future, bad policy.
Comlaint No 3406 dt 23/07/08 Service person Anil Jagtap Mob No
[protected]

Very poor service after sale. I filed a complaint on 27th Aug and no one came to replace the battery after two week. Please never purchase Sukam batteries and UPS (1400 VA). I spent 30K and it gives me 1 hour backup :)

I have purchased sukam inverter(800VA) shine wave on July 2006, After one year batry gone down and after several request they installed new batry on August 2007, and now ther is no backup, it works only when power is there, once the power goes inverter goes-No Pwer Backup. and electricity consume a lot, i am regretting

I also faced the similer kind of the problem . I installed a sukam inverter and sukam battery after one year the battery one cell is dead I called the call center of the su-kam they sended one person insteat of checking battery he changed battery changing to high charging accroding to him battery is not getting charged properly whereas the problem was that battery cell is dead, I againg called engineer he made battery replacement report after 45 days they changed my battery. I can say sukam has bas after sell record dont purchace sukam.

I am residing at GURGAON and I bought a 800 VA Sukam Sinewave inverter alongwith 135AH SMF Battery on Feb, 2008. The battery went dead on April, 2008. After almost a months time it was replaced and thanks to the efforts of Mr. Bhupesh and Mr. Neeraj working with M/s. Sukam. Now again the replaced battery has gone dead (January, 2009), the engineer who came was asking me as to who had adviced to purchase SMF battery. I said the dealer. For which he revealed that the SMF batteries from SU-KAM is a failure. NO DOUBT. Now today 17th Jan, 2008 they have replaced the battery. This time the response of the service people has been good, Thanks to Mr. Rajiv. GOD knows how long it is going to last. Next time I will go for either exide or Okaya battery only. PLEASE DONT BUY SUKAM BATTERIES.

Brothers and sisters I am A inverter Dealer .I do Provide Sale Service And Repair Services For all type inverter and Batteries.(Within warranty period i can't help you) Contact me For the Best Service If you are Happy than I am happy, I beleive in to build relations [protected]


RZ1H/341 Madanpuri g. no.9 West Sagarpur New Delhi 46

SU-KAM — inverter

I bought a su-kam inverter on 12.06.2009.The prouduct is not working properly.I have complaint this to the customer care of su-kam.But they are not taking any necessary action.

poor feed back not replacing battery in warrenty period worst quality smf bat low quality container and cover small rat can damage only SUKEM batteries other local battery are very good iam using in office from last three years still givng 3 hours back up.

I purchased a Sukam 650 VA inverter on 18th April 2009 and the battery was found to be defective. The engineer from Sukam certified it on 25th July 2009 and i am yet to receive the replacement. Every time i call them, they say it would be delivered within 2 days. Worst service ever!!!

Am sharing my bitter experience and huge ordeal with Su-Kam that I had been undergoing ever since I bought Su-Kam product. Here is the detailed flow how it all happened:

1. Purchased Su-Kam Home UPS along with Su-Kam SMF 165AH battery on[protected] with huge belief in the product. For one year it all went fine. We were getting good battery backup as committed by the dealer [6 hrs. with moderate load of 1 fan/1 tubelight and 1 29" TV]. We thought we were enjoying the fruit by investing huge amount in SMF battery [Sealed Maintenance Free] without having any clue about what that had in store for us in future.
[Though had one meagre issue with UPS system [LED not glowing] in the next year which was replaced by the Su-Kam engineer. They didn't find the original color LED so replaced with available Red one. {Complaint # 390 dated 29-11-08}]

2. Over a period of time, realized that the backup of the battery had deteriorated drastically. By the end of
17-18th month, it had gone down from initial 6 hrs to 1.5-2 hrs only [a deterioration of almost 70%] with the same kind of moderate load as mentioned above. Simply put, we were getting around 30% backup as compared to the initial backup capacity that time.

3. Lodged a complaint on 2-2-2009 [Comp # [protected] Battery Sr. No SG0306624] stating the battery backup problem. After good number of follow ups and intervention of Su-Kam higher up authority, the complaint was attended to on[protected]. Upon initial diagnose, it was confirmed that the battery was NOT performing as per the standards/expectations and required to be further checked under warranty scheme.

4. The battery was eventually picked up after 1 week, again, after good number of reminders. [Su-Kam Gate pass # 15395 dated 2-3-2009]

5. Had a good round of follow ups, higher up intervention requests and huge discussions. Finally got the battery replacement after 2 months [Non returnable Gate pass # NRGP[protected] dated 2-5-2009 Battery Sr.SSMHL00821]. I was finally happy even after all the ordeal as they say "all is well that ends well" until the same problem knocked me down later, this time with the replaced battery itself.

6. After one year, realized that the battery backup was again draining and giving only 1-1.5 hrs backup with the same moderate load as mentioned above but this time within 15 months of its replacement. I was very disconcerted and started getting shivering just thinking about all the struggle that I may have to get into again to get the issue addressed and fixed. Had no other option besides Lodging a complaint again. [Comp # [protected] dated[protected]]

7. Spoke to the Su-Kam people both front line and higher up on this complaint and got this response ~
a. Warranty is over so they can not do ANYTHING now.
My comments here ~
[They are showing no further concern to customer grievance and leaving him stranded. This is very short term perspective of Su-Kam. Seemingly, they do not want to continue this relationship in future.
What was the big point replacing a bad battery with another bad one? And if warranty gets over that doesn't mean the company can leave their customers on their own and will not provide any support. The product itself was not up to the mark and had troubled within warranty period and the replaced one is also giving trouble now then even after the warranty gets over, the company should be liable to provide the corrective action. They just can not wash their hands of with the issue.
Also, it seems, Su-Kam knowingly keeping their warranty period [18 months] in synch with the 'actual' battery life/performance. However, it is said that the battery would remain smooth at least for 3 yrs]

b. Battery needs boost up every year so I [the customer] need to go to some external battery shop to get this battery recharged at least for 17-18 hrs. They further said that this recharge will boost the back up by 30-40% for another 4-6 months. Am not sure how far this is true. I talked to their two battery vendors/dealers but they said nothing of that sort can improve the battery backup. Of late, Su-Kam front line also confirmed that this kind of boost up never works for SMF batteries.
My comments here ~
[Look at the kind of suggestions Su-Kam people are extending only to revoke their own statements later]
Further, low battery backup looks like a known problem and most of the customers have reported this issue]

Sent an email to customer care [[protected]@su-kam.com] on August 6 2010 and Lodged a complaint as well [ consumercomplaints.in ~ #c424869] on August 11 2010 but to no avail.

Su-kam people never got back to me even after good number of reminders. Looks like the customer care is also not bothered and not 'caring' their customers.

I DO NOT RECOMMEND SU-KAM SMF BATTERIES AS THEIR LIFE ENDS THE MOMENT THEIR WARRANTY GETS OVER. RATHER I FEEL THERE IS SOMETHING RADICALLY WRONG WITH THE ENTIRE SMF BATTERY PRODUCT THEY HAVE. NOT SURE, IF THEY ARE DUMPING THIS PRODUCT TO THE CUSTOMERS DESPITE KNOWN ISSUES?

Sukam SMF Battery life is too short. It hardly lasts 15 months.

The company didn't replace the battery easily, they will keep telling you that the battery is out of stock

canote working

i have purchased a sukam inverter before some months, now i got problem with battery. your person come to me and said that battery is not working, that i made a complaint to customer care. i made lots of request to customer care for change my battery. but i got no response. your local sukam incharge suresh raina always misbehaived and said we are not responsible for your battery. more over my inverter in warrenty person. according to your local person u will have to bring the faulty battery, we will not come to u for replacement. what we do now sue the file in consumer court or keep sit at my home sayyyy

my complaint no is -----[protected]
hardeep sharma
H no- 2251 jawahar colony N.I.T FARIDABAD

i have purchased a sukam inverter before some months, now i got problem with battery. your person come to me and said that battery is not working, that i made a complaint to customer care. i made lots of request to customer care for change my battery. but i got no response. your local sukam incharge suresh raina always misbehaived and said we are not responsible for your battery. more over my inverter in warrenty person. according to your local person u will have to bring the faulty battery, we will not come to u for replacement. what we do now sue the file in consumer court or keep sit at my home sayyyy

my complaint no is -----[protected]
hardeep sharma ([protected])
H no- 2251 jawahar colony N.I.T FARIDABAD

i have purchased a sukam inverter before some months, now i got problem of mosfat. your person come to me and said parts of mosfat changed and working properly, but some time same problems so i am requested to check the our prodcut and repleace the inverter.

i have two mail to patna office, having no responce.now with yu;i have ferrey quine model;its body is totaly lossed;can yu change the body;or sugest me what i should do;indradeo prsad;biharsharif;nalada

sir i m manish bhadauria my cell no.is [protected] my address is d-24, jyoti colony, street no. 8, loni road, shahdara, delhi-110032 my su-kam invertore is not working properly kindly contact me early
regards

I have purchased a Su-kam battery just three moths before but unfortunately it is not giving the proper backup. So please check it soon. No service is being provided from the side of company till now.

i have purchased a sukam inverter before some months, now i got problem with battery.so, please send your serviceman for repair.please it is an emergency.

my complaint no is 1333365, dt-12-3-14, my phone no is [protected], till to date i have not received any machanic, this is sukam service, very bad, bad, very slow, i think this is not correct way to sukam future. thanku