Su-Kam Complaints & Reviews

hello sir, i am deepak borse, niphad. i purchased sukam ups from local distributor. i purchased on 10 july 10 but after 15 days it was folt and burn. i replaced to local distributer he say only 20-30 days wait. after that i also call pune brach they told ur ups now dispached and u get after a few days (complaint no. 996)
now 1 jan 11 my ups not get. it was rubbish.
model COSMIC capacity - 800vVA/12V
Serior no.[protected] B L-7

Hi,

My father purhcased a Sukam - Inverter (Matrix version) ,...last year ,..within 6 months it was not working ,..thinking the batteries needed replacing which was within the warranty period..
asked the dealer to rectify ...his majesty comes after warranty period lapsed. Nice way of making fast money demanded 15000 rs for changing the batteries...doubt that my father paid for it...neverthless inspite of whatever replacement he did...the inverter is still useless..does not work...and is another added piece of junk lying around the house , Rs.22,500 wasted

anyone wanting to buy an inverter..should make a local one..and avoid using the new brands , they have absolutely no reliablity and cost too much...

I have seen at my friends , a locally manufactured inverters , working splendidly..does not have any brand...but at least gives the service when needed,

thanks.

Dear Sir

WIth due regret I would like to inform you that my Sukam Inverter of 2.5 KW is out of order from 2 months.

It has a problem with the LCD screen which was replaced and after that also the problem was not resolved and there was still some problem pertaining with the product. I have paid all the charges for the product and the service and also the advance for LCD screen at your service station. Still there is no interest from your end and it has been months that i have paid the advance amount.

It is a matter of shame on a company of such high reputation to treat the consumer in this manner in regard to the service of the product.

I hope there would be a strict action taken from your end and at the earliest.

Thanks & regards

Bikash Jalan
+[protected]
M/s Vintage Automobiles
New Balibat
Jorhat - 785001 ( ASSAM)

I have purchased a Sukam inverter with sukam battery in the month of march 2010 with 2yrs warranty. Now the inverter stop giving backup after light failure, I lodged a complaint regarding this vide complaint no. [protected] on dated 07/08/2010 at 2:00 pm and at that time I got the assuarance that my complaint will be attended within 48 hrs. after 3 days their executive came and after checking told me that there is problem in battery which is to be replace and again i asked him that how much time it will take replace the battery , he told me again it will take 48 hrs.,, after 3 days i asked at sukam costumer care on [protected] they said it will take 10 days to replace the battery. and now after waiting for 12 to 13 days and calling of "Sukam" customer care no. numbers of time getting the same same repply from then that my complaint has been already forwarded for approval of replacement of battery i got fed up by Sukam service I promise to myselve that i will never buy any product of sukam and also i will suggest others not to do so.


Thanks.

Kranti Keshri

Had bought a Su-kam Inverter in July 2008. As per the warranty card attached in the booklet the warranty is for 24 months. The company maintains the warranty is for 24 months on Smiley model and not on Smiley i model. I find this frivolous and a mis-representation.

I sent a scan of all the papers to the company and they replied that the warranty certificate is tampered with. This is ridiculous. The first excuse is that the model is different and now the excuse over e mail is that warranty has been tampered with. My e-mail correspondence with the company bore no fruit. For no fault of mine I have to bear the cost and inconvenience.

Extremely insensitive dealing and poor customer regard.

inverter not giving charge and not giving output

My invertor has stopped working on 1-6-2010, after complaining to customer care on 2-6-2010 it was serviced on 7-6-2010. after six days same problem occur on[protected]. while contacting to its customer care nos. it was busy on whole sunday or message "all our customer care executives are busy". I lodged a complaint on[protected] vide no. [protected]. It was told to me that it was serviced on next day but no response. when i contacted its ghaziabad service center on[protected], they gave me the no. of a service executive, but its phone was [censored]ched off. I talked on[protected] with that executive, he assures me to come after 3.00 pm. but he did'nt come. What a poor service, i have experienced.

I had purchased sukam inverter on 15/05/2008 with warranty of two years thinking that it is a renowned company. My inverter is not working since last two months so i had lodged a complaint in your Lucknow service center on 17/04/2010. After reminding many times, they sent an engineer on 21/04/2010 to attend my complaint. The engineer told me very rudely that you have to pay charges for repairing because water has gone into the inverter.
Sir, I told him that there is no scope to go water in the inverter because it was kept in such a place that water cannot reach there. He did not listen to me & misbehaved to me and went away. After that I had told service manager and manager regarding this matter but they did not taken any action in this regard.

dear sir,
i was lodge a complain on 22nd April 2010, about my damage inverter which i bought recently, since then i have got not received any reply from your side.

please sir, took any step about my mention problem

thanks and regards
Avik Dey

I have a Sukam inverter, which is 2 years old, I had logged a complaint on the customer care number last saturday i.e. 17th April at 10.53am with complaint number [protected] but no one has ever called me to attend the complaint.

Despite multiple calls, writing even to CEO of the company Mr. venkat, no action has been taken. This company is a bunch of stupids.

NEVER BUY A SUKAM PRODUCT, IF YOU WANT TO SAVE YOUR SELF FROM THE HARRASEMENT

Respected sir,

I want to inform you i am fed up sukam costemer service no buddy pick phon i purchase sukam inverter date 1/05/09 but till date i never take any rast because after 3 months battery was change sukam company for not take lode and back up but today i face same problem date 21/04/10 but no one pick my phon and listen my problem i also call to shop where i purchase inverter.

please sir help me.

regards sangita gaur
[protected]

invertor is not working properly it does not get charge when electricity is there it makes noise when electricity is cut off and it does not give backup so please will u send your engineer for check up

I bought a sukam battery 6 months back & it is still under a guarantee . Last month i found it was not working & immediately I lodged the compalint to its customer care on 22th Mar . A executive visited to my place & assured me that there is a fault in the battery and company will replace it within 10 days time. Its already been 20 days now that I am following up with the team there and no action has been taken yet. Company at customer care are not even bothering to give me a proper response. Please help me on this. Customer should atleast get proper response. Please guide me accordingly. I have all the relevant documents with me. Appreciate your help. Thanks!

I have a Su-Kam inverter which is giving problem since jan 2010.it is in warranty period.But when i am complaining to the authorised service centre for the problem, they dont provide a perfect solution.always says we will send someone for check the inverter but nobody come till time.
plz look in to and revert with action

Rgds
Joginder brar
karnal
[protected]
joginderbrar.[protected]@gmail.com

My name is Yogesh Garg.I live in Kalanwali, Distt. Sirsa, Haryana.Last year i bought a new Su-kam inverter battery from a local Su-kam Dealer.But after 7-8 months that particular battery started causing problems, as the battery back-up remained only for 5 mins.So we approached to that particular dealer for change of the battery.I think we call that person for atleast 2 months&after 50-60 calls, he replaced our Su-kam battery with a local one&told us that Su-kam comp. manager is not listning to him.So thats why he is facing the problem.So almost after continously complaint for 4 months now my battery has been changed, but now this dealer is demanding 500 rs.even though he changed our battery within guarrantee.So i am wondering why i have to pay him.Even though whole procedure harras us a lot.i am totally lost confidence in Su-kam comp.I hope company will take this very seriously&solve our problem&plz tell me also why i have to pay 500 rs.

Date: 04/07/09.

To,
SUKAM Invertors.
Service Department.


Sub: Complain.

Dear Sir,
This is in relation to our Inverter of your company purchased dated 16/03/09, model Smiley (1400 VA), Serial Number: [protected] with the name of JET ROADLINES CORPORATION. P-9 New C.I.T Road. Kolkata-700073.

In this regard we would like to once again remind you about the improper working of the said unit. The said unit, as complained before, was giving troubles regards to the very dim light on power cuts compared to the same make and model installed at our home.

In this regard we are third time sending you e-mails but there is no action taken on your behalf.

Currently, the same unit is giving trouble since yesterday and lastly the unit got damaged due to non functionality of Relay as the matter was brought to the knowledge of INSTALLATION person and he came to check the unit.

At present the unit is lying pending and we need to suffer during the power cuts a lot as the unit is not in use now.

Hence we would request you to take some timely action and change this defective unit to avoid further inconvenience.

In this regard, if no action is taken within two days of receipt of this mail we would deal this matter strictly with no mercy.

Looking forward for your positive feedback.

Thanking you.

Yours Faithfully,

Mitesh Agarwal.
Contact: [protected].

Hi

My name is Sourav Bose, working in one of the leading MNC & do care for my customer feedback. Unfortunately around 7 months back I have purchased one of your products by spending around 15K to ensure the facility during the power off situation. Since last 15days your product is not working & at the same time we are going through of a serious power cut in Kolkata. I have got my 18months baby & my 85 years old grand fathers who are getting sleepless night due to you guys DONT KNOW WHAT IS THE MEANING OF CUSTOMER SERVICE. Since last 10days I am calling in your several help line no for ex[protected],[protected] but I am assuming that they are may be in holiday because you guys DONT KNOW WHAT IS CUSTOMER SERVICE. I have called up in your national help line no[protected], my god! even the no they have given me for their service in charge head of kolkata Mr. M. Banerjee ([protected]) has got changed but no doubt you guys did not update the same because of one simple reasone that you guys DONT KNOW WHAT IS CUSTOMER SERVICE.

If you guys are having minimum self respect or desireness of customer service, please repair your machine as soon as possible.

Remember one thing, may be you can produce NO 1 product of this earth but without a proper customer service will force you to go through of this kind of mail.

My contact no is - [protected]

My complain no was - 1178

My home is at 480, Parnashree Pally, Behala, Kolkata - 700060 (Near landmark - Ranjana school)

Please revert in case if you guys know WHAT IS CUSTOMER SERVICE.

Regards

Sourav Bose

I am Narendra Purchased a Su-Kam inverter in 8 january 2009, and after 3 month its battery became down, backup is 10 munites, I called the customer care after one week one engineer came on 23 april 2009, checked my bettery and told they will change in 48 hours. today is 29 january and no one came to change my bettery, I am daily calling customer care but they only promise.

Name: Narendra
Contact: [protected]
Complain No: [protected]

Thanks,
Narendra

Dear Sir,
Purchase 4 (Four)Sukam Battery on[protected] from Raj Power System Kolkata. Battery was not taking load, complain was filed on 5-3-2009 vide Docket No. 03/124. The Service Engineer Mr. Saibal Das visited our office on[protected] and checked the battery and asked for one battery replacement. Our battery was within the Warranty Period, so warranty card of the damaged battery and purchase bill of the battery was given to Mr. Saibal Das on 06-04-09. Since than one and half month had been passed, my battery had not been replace inspite of several calls to your service center office. So, please look into the matter and do the needful.

Thanking you,
Yours faithfully

Suresh Dhanuka

Dear Sir / Madam,

Following quoted paragraph is the desperate attempt to shake the Su-Kam (inverter) management to wake up and do something to help me in coming out of the current suffering due to their insensitive & ineffiecient after sales services.

"My complaint no. is [protected] for the captioned case which has been registered on 17/04/09. However, my sad 'saga' has been continuing since March, 2009, when after 2 months’ o[censored]n-official follow-up with your dealer (Arcee Electronics) in Nerul, Navi Mumbai we didn’t get any support from your company and hence, subsequently lodged an official complaint with the dealer towards end of March, 2009. After a lot of suffering at our end while logically trying to explain your technical person/s (or so called engineers) that the problem lies with the quality of battery (which they agreed against proof finally) provided to me and nothing else, till date I have not got the replacement yet. Most painful thing is every time we called up Mr. Thomas at[protected] he requests for only 2 days and never bothers to deliver on his commitments. During my previous conversation on 2nd May with Mr. Thomas, he had promised me that the replacement would be sent latest by Tuesday, i.e. 5th May, 2009, unfortunately there is neither any sign of the replacement nor a courtesy call. Moreover, during my discussions with Mr. Thomas on 2nd May, 2009, I had informed that my family would be going out of the town for at least a month hence, we need the replacement by Tuesday. Considering that the warranty period is till 26th May, 2009, I assume it's a trick being played by your company in such a way that you can avoid the REPLACEMENT OF THE INFERIOR BATTERY supplied by you to us along with the inverter (which you claim in advertisements as your USP) free within the warranty period. As the replacement of the inferior battery is still eluding us and our pleas are not being heard by your responsible authority, we may not have any other option than to approach the right authorities / medium to get our voice/s heard."