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Sugama Tourists Complaints & Reviews

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Updated: Jun 27, 2024
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Sugama Tourists reviews & complaints page 6

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S
SoumyaVishal
from Bengaluru, Karnataka
Mar 12, 2018
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worst service.

Address: Bangalore, Karnataka, 560045

Worst experience, route no - 40.. Dated 11/03/18. Bangalore - karwar - goa. Never travel with elder people. When they requested to stop the bus near toll gate for nature call driver refused to stop the bus.. Morning 4 o'clock when bus stoped they almost left my parents in the dark forest near yellapur.. This is not the 1st time experience couple of time it has happened with the same route no 40.
....
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Shriyans Choudhuri
from Bengaluru, Karnataka
Mar 9, 2018
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seat was not as per the provided details. pnr 447932

Address: Bangalore, Karnataka
Website: www.sugamatourist.com

I am traveling in sugama bus number q from kinngoli to bangalore. Ticket dated 9th march 2018. The seat which was the last seat had the same fare as others but was a suffocating one. The details shown in the online booking site www.sugamatourist.com does not show the condition of the seat. Even after paying as same as others i got a seat which is not fit for human travel....
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T
TheDazzler420
from Bengaluru, Karnataka
Jan 21, 2018
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abandoned travel between dharwad to bangalore

Address: Dharwad, Karnataka, 580008

Dharwad - bangalore friday, january 19, 2018
Ticket no: tkdp74885220

Pnr no: ts[protected]yjih/4202359/no8 dandeli dharwad, hubl

In midnight accident by bus driver abandoned and made the passenger mentioned above wait for 5 hours until srs service took the responsibility to transport the mentioned passengers to again incomplete path.

We appeal that the following amount of booking amount...
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S
Shivshan
from Mysore, Karnataka
Dec 16, 2017
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rash behaviour of staff

Address: 560076

Today 16/12/17 i was supposed to be boarding near madiwala but one of the study called me from the number ‭+[protected]‬ and told me to stand near sony world but driver told me that he already left from that location if i call him again the guy from this number spoke rudely and dint provide me satisfactory response...
Guys don’t choose #sugama travels better go for #vrl who provides good response to costomers....
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M
Marthanda Rao
from Tumkur, Karnataka
Oct 29, 2017
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behaviour and change of route

Address: 577120

Hello sugama
Their is an options for online booking of seats by our self, but almost all bus drivers n conductors have some problems with this facility, i don't know what is their problem, but when we entered bus with online booked seats they will treat us like a hell, but when we book seats via counters or directly with drivers then they are happy and treat us very well, but when we book online even they will not show where is our...
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Kavita .y
from Tumkur, Karnataka
Oct 24, 2017
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dabba travel suguma drive

Address: Bagalkot, Karnataka, 587313
Website: Suguma

Now i'm travelling py 05 9677 bus driver driving is very bad. I got injured & my wife got injured broken all glass bengals hitted head to top.in that his pickup also late & rash driving. Bad drivers of suguma travel.. Other ways pls cancel urs bus on bagalkot roots. I got bad experience today in this bus. Pls take seriously action. And revitalize back....
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asudeep gouda
from Bengaluru, Karnataka
Sep 27, 2017
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late coming and rubbish behavior

Address: Bangalore Rural, Karnataka

Am today on 27th of sep traveling nelamangala bording to kwr. Bus come too much late. Once it comes to my diparture point the staffs of this bus (Cleaner and. Driver) are interacted too badly. I[censored] really wishing to continue providing better service kindly change the this type behavior staffs and provide better service for better people.. I hope. U are taking action on this issue.

Any further information please contact
Sudeer...
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pradeepms Deepu
from Tumkur, Karnataka
Aug 30, 2017
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driver and co-person very aggressive behaviour.

Address: Bangalore, Karnataka, 560068

Hi, i am having very bad experience with your travels. The pickup location sent in msg is different, (Opp gangotri hospital). But the bus arrived at in front of gangotri hospital.in order to confirm, when i called driver he spoke very badly. The another co-person is also coming to manhandle us when we were talking with driver. I am attaching screen shot of the msg. I want to debord the bus and file police complaint t. I am hoping u will take...
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Address: Dharwad, Karnataka
Website: Sugamatourists.In

I'm traveling from dharwad to bidar in sugama tourists.. The timing they said is that it will leave dharwad at 10:15pm and reach bidar at 7:45 am but this is my fourth time traveling in this bus and not even once this bus reached bidar before 8:40 and some times it will reach around 9 or 9:30.. We understand that fifteen mins or half an hour delay means traffic or common issues but they are reaching bidar more than one hour or one and half...
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Bhargavi Nagaraj
from Tumkur, Karnataka
Jul 24, 2017
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very bad experience

Address: Bangalore, Karnataka

I and my friends travelled with sugama on july 14th from bangalore to panaji on py 8534. Firstly, the bus arrives much before designated time and the driver calls us and threatens us saying if we do not reach the destination then bus will leave.
Secondly, they are very rude (Both driver and conductor) they spoke very rash through out the journey. I have travelled in many buses so far. This was my worst experience....
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Nithin Pai
from Bengaluru, Karnataka
Jul 23, 2017
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loose window panes

Address: 560021

We were travelling from bangalore to mangalore on[protected] in the night and travelled back to bangalore from mangalore on[protected] night. On both the days, we were extremely inconvenienced by the loose window panes which would open suddenly in the mid - night in spite o[censored]s leading us to face the wrath of chilling weather outside. This was in route no. J bus - seat no. 4 and 5 lower berth. However, this is also not the first time we were...
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Keerthana shrinivas
from Ernakulam, Kerala
Jul 5, 2017
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Denied to put luggage and rudely behaviour of cleaner

Address: 560061
Website: Sugama tourist

I was travelling from Shimoga to Bangalore in Sugama S3 on 4th July with PNR number 3619606 and bus number is PY 01 CG 0762. Bus reached Shimoga bus stop at 12.15 night while boarding bus i requested to put my suitcase to luggage box but cleaner denied for it and spoke to me very rudely. He didn't even showed a courtesy to a lady passenger. It was a horrible talk with him. But morning when i saw the luggage box it was filled with parcel cartoons....
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Tej Sundar
from Bengaluru, Karnataka
Jul 1, 2017
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Bed bugs(Thigane)

Address: 560003

I Travelled on 29.06.2017 to mangalore It's one of the horrible experience traveling in suguma bus because of bad experience due to bed bugs(Thigane) in Route no.'W' sleeper coach. Complained bus staffs, they did not show human courtesy. Tried calling customer help desk, they kept on disconnecting the call after hearing my problem. At last, even spoke to supervisor of sugama travels, but this person was so arrogant and acted like illiterate...
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Rashmi Shankrikoppa
from Bengaluru, Karnataka
Apr 27, 2017
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Management is worse

Address: 560009

Sugama travel agency of anand rao circle don't have management skill and don't know how to behave to passengers. I was just 5mins late. Instead of calling me and waiting for me, they moved the bus and then cald and told that "ur number was not reachable hence should board the bus from next stop". Can't they call and check where the passenger is and how much time do they take to reach. Instead of pleading, they started shouting. If they don't...
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Milan Ankola
from Hisar, Haryana
Mar 26, 2017
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Bed bugs inside bus

Address: Bangalore, Karnataka, 560056
Website: www.sugamatourists.com

It's one of the horrible experience traveling in suguma bus because of bad experience due to bed bugs in sleeper coach. Complained bus staffs, they did not show human courtesy. Tried calling customer help desk, they kept on disconnecting the call after hearing my problem. At last, even spoke to supervisor of sugama travels, but this person was so arrogant and acted like illiterate and started abusing me. This is very bad service to public...
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rbj63
from Amalapuram, Andhra Pradesh
Feb 20, 2017
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Regarding tough arrogant behaviour of staff of rajajinagar office in bangalore.

I am a senior doctor from Dharwad, was traveling on your route no 8 bus to Dharwad from Bengaluru, on 20/2/2017, I was waiting where I was asked to, but the called me far behind as the bus was far behind I went there but the bus moved ahead I lift all my luggage to run behind the bus, when asked about this the answers were very arrogant and humiliating by both the manager and the driver even they argued arrogantly with my wife. Thanks for...
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Anjujavz
from Raichur, Karnataka
Oct 20, 2016
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No proper customer service and no gurantee for our belongings

Website: Consumer complaints

We had booked two tickets from mangalore to bangalore in sugama tourist, as we had some work at mangalore city we had given pick point as bunts hostel, when we reached there requested the operator to keep our luggage and thy told us to keep it over there and and when we reaqueted with them to take care of the same the operators told that they cannot assure the safety got pissed off and called bangalore operator they asked to handover the...
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Yafees Dam
from Mumbai, Maharashtra
Sep 10, 2016
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Worst bus service ever.

Address: 560078
Website: Www.sugamatourists.com

This is the worst bus service agency ever I seen in my life. I had a bus from Gandhi Nagar. I came 10mins late coz of traffic, rain and Ganapathi festival. That driver didn't even bother to call me. He left me and went. The office people told me to go to Rajaji Nagar metro station from other bus and my bus will wait for me there. I reached there, there was no bus. Again office people told me to go from other bus to Dasarahalli they said my...
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saleemahmed
from Mumbai, Maharashtra
Aug 13, 2016
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Delay in arrival and staff behaviour

Address: Bangalore, Karnataka, 560084
Website: www.sugamatourists.com

Bus no: ka20c6227
Date: 13/08/2016
Time : 11:44pm
Bus ticket booking from Bangalore to Mangalore.
Seat at no : D3 & D4
I ad booked my ticket to Mangalore on the above mentioned date and the bus was supposed to arrive at my pick u point Yeshwantpur govardhana theatre at 11:05pm but the bus only reached at 11:45 pm, leaving us wondering. I did not receive any correspondence regarding he delay over phone call...
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bcs26
from Bengaluru, Karnataka
Jul 23, 2016
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Service - volvo bus

Address: Udupi, Karnataka, 560076
Website: www.sugamatourists.com

Dear all,

We have been traveling in sugama volvo bus for a while now. We were happy about their service. Since last 9 months they have been very irresponsible towards their customers. There will be lot of last minute surprises like,
1. Bus will not come to pickup point. Which results in we taking a cab to find this luxury bus where we would have paid premium to travel. This is extra time, cost & too much stress.br...
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