Sugama Tourists Complaints & Reviews

Today 16/12/17 i was supposed to be boarding near madiwala but one of the study called me from the number ‭+[protected]‬ and told me to stand near sony world but driver told me that he already left from that location if i call him again the guy from this number spoke rudely and dint provide me satisfactory response...
Guys don’t choose #sugama travels better go for #vrl who provides good response to costomers....

Hello sugama
Their is an options for online booking of seats by our self, but almost all bus drivers n conductors have some problems with this facility, i don't know what is their problem, but when we entered bus with online booked seats they will treat us like a hell, but when we book seats via counters or directly with drivers then they are happy and treat us very well, but when we book online even they will not show where is our...

Now i'm travelling py 05 9677 bus driver driving is very bad. I got injured & my wife got injured broken all glass bengals hitted head to top.in that his pickup also late & rash driving. Bad drivers of suguma travel.. Other ways pls cancel urs bus on bagalkot roots. I got bad experience today in this bus. Pls take seriously action. And revitalize back....

Am today on 27th of sep traveling nelamangala bording to kwr. Bus come too much late. Once it comes to my diparture point the staffs of this bus (Cleaner and. Driver) are interacted too badly. I[censored] really wishing to continue providing better service kindly change the this type behavior staffs and provide better service for better people.. I hope. U are taking action on this issue.

Any further information please contact
Sudeer...

Hi, i am having very bad experience with your travels. The pickup location sent in msg is different, (Opp gangotri hospital). But the bus arrived at in front of gangotri hospital.in order to confirm, when i called driver he spoke very badly. The another co-person is also coming to manhandle us when we were talking with driver. I am attaching screen shot of the msg. I want to debord the bus and file police complaint t. I am hoping u will take...

I'm traveling from dharwad to bidar in sugama tourists.. The timing they said is that it will leave dharwad at 10:15pm and reach bidar at 7:45 am but this is my fourth time traveling in this bus and not even once this bus reached bidar before 8:40 and some times it will reach around 9 or 9:30.. We understand that fifteen mins or half an hour delay means traffic or common issues but they are reaching bidar more than one hour or one and half...

I and my friends travelled with sugama on july 14th from bangalore to panaji on py 8534. Firstly, the bus arrives much before designated time and the driver calls us and threatens us saying if we do not reach the destination then bus will leave.
Secondly, they are very rude (Both driver and conductor) they spoke very rash through out the journey. I have travelled in many buses so far. This was my worst experience....

We were travelling from bangalore to mangalore on[protected] in the night and travelled back to bangalore from mangalore on[protected] night. On both the days, we were extremely inconvenienced by the loose window panes which would open suddenly in the mid - night in spite o[censored]s leading us to face the wrath of chilling weather outside. This was in route no. J bus - seat no. 4 and 5 lower berth. However, this is also not the first time we were...

I was travelling from Shimoga to Bangalore in Sugama S3 on 4th July with PNR number 3619606 and bus number is PY 01 CG 0762. Bus reached Shimoga bus stop at 12.15 night while boarding bus i requested to put my suitcase to luggage box but cleaner denied for it and spoke to me very rudely. He didn't even showed a courtesy to a lady passenger. It was a horrible talk with him. But morning when i saw the luggage box it was filled with parcel cartoons....

I Travelled on 29.06.2017 to mangalore It's one of the horrible experience traveling in suguma bus because of bad experience due to bed bugs(Thigane) in Route no.'W' sleeper coach. Complained bus staffs, they did not show human courtesy. Tried calling customer help desk, they kept on disconnecting the call after hearing my problem. At last, even spoke to supervisor of sugama travels, but this person was so arrogant and acted like illiterate...

Sugama travel agency of anand rao circle don't have management skill and don't know how to behave to passengers. I was just 5mins late. Instead of calling me and waiting for me, they moved the bus and then cald and told that "ur number was not reachable hence should board the bus from next stop". Can't they call and check where the passenger is and how much time do they take to reach. Instead of pleading, they started shouting. If they don't...

It's one of the horrible experience traveling in suguma bus because of bad experience due to bed bugs in sleeper coach. Complained bus staffs, they did not show human courtesy. Tried calling customer help desk, they kept on disconnecting the call after hearing my problem. At last, even spoke to supervisor of sugama travels, but this person was so arrogant and acted like illiterate and started abusing me. This is very bad service to public...

I am a senior doctor from Dharwad, was traveling on your route no 8 bus to Dharwad from Bengaluru, on 20/2/2017, I was waiting where I was asked to, but the called me far behind as the bus was far behind I went there but the bus moved ahead I lift all my luggage to run behind the bus, when asked about this the answers were very arrogant and humiliating by both the manager and the driver even they argued arrogantly with my wife. Thanks for...

We had booked two tickets from mangalore to bangalore in sugama tourist, as we had some work at mangalore city we had given pick point as bunts hostel, when we reached there requested the operator to keep our luggage and thy told us to keep it over there and and when we reaqueted with them to take care of the same the operators told that they cannot assure the safety got pissed off and called bangalore operator they asked to handover the...

This is the worst bus service agency ever I seen in my life. I had a bus from Gandhi Nagar. I came 10mins late coz of traffic, rain and Ganapathi festival. That driver didn't even bother to call me. He left me and went. The office people told me to go to Rajaji Nagar metro station from other bus and my bus will wait for me there. I reached there, there was no bus. Again office people told me to go from other bus to Dasarahalli they said my...

Bus no: ka20c6227
Date: 13/08/2016
Time : 11:44pm
Bus ticket booking from Bangalore to Mangalore.
Seat at no : D3 & D4
I ad booked my ticket to Mangalore on the above mentioned date and the bus was supposed to arrive at my pick u point Yeshwantpur govardhana theatre at 11:05pm but the bus only reached at 11:45 pm, leaving us wondering. I did not receive any correspondence regarding he delay over phone call...

Dear all,

We have been traveling in sugama volvo bus for a while now. We were happy about their service. Since last 9 months they have been very irresponsible towards their customers. There will be lot of last minute surprises like,
1. Bus will not come to pickup point. Which results in we taking a cab to find this luxury bus where we would have paid premium to travel. This is extra time, cost & too much stress.br...

I booked a ticket for my mother.on journey of 29 feb 9 pm from bangalore to ilkal
sleper clas.my mothers journey started on time after some time she sleep wel so that she dindt wake up at her destination. and sugama bus driver or clener never try to stop on the vehicle where my mother should get down perticuler place after crossing 50 km my mother come to know that she has crossed her place .when ask bus driver he was very rude ans...

I had booked seat for Bangalore to Sirsi for the Bangalore-Sirsi-Yellapur bus on 24/07/2014 I choosed pick up at Yeshwanthpur circle, which was booked for my mom, but did not come to said location driver called after 30 mins of mentioned pick-up time and told me that we missed to pick up. we asked how can you miss the pick up that too ladies passenger but we did not get the answer finally we called to Head office seat was shifted to another...

Hi All,


Worst experience we had on travelling with Sugama bus, From Bangalore to Udupi.

The Attitude of the So called Manager was like he was the owner of whole transport in state, and we are boarding his bus as we dont have any choice.

The Travel was from Bangalore to Udupi bus stand. and bus started 10 min late and in 15 min bus was stopped near Sujatha near rajkumar road, when we enquired...