Sugama Tourists Complaints & Reviews

Hi all, i have travelled from bangalore to karkala on 7th feb 2020. The bus route no is 'm', vehicle no ka 51 d 4681, seat no u13.. I would like to share you my bad experience about my journey... That was the last seat and none side no curtains at all, half teared seat, driver riding like aeroplane and i used to jump over speed breaker... Overall experience is so bad... I have paid 910 inr for this world class facilities. My suggestion to...

The driver and cleaner have picked up two unauthorised random passengers in tumkur road who are completely drunk. They have given a sleeper next to me and he is smelling like hell. The vehicle is route no 4 and vehicle number is 9933 headed to goa via karwar on[protected]. I called all your branch numbers. Some not working and few not receiving. I haven’t slept as he is staring my bags and checking my sleep. Is this what i paid for?? Is...

I booked a ticket from bangalore to vijayapura in sugam tourist. As i mentioned in subject handle is broken and seat adjustment also not working. When i showed this to your staff they are giving irresponsible answers. I have to travel for the complete night. The seat is also not comfortable. Please find attached video. Please take a strict actions against your irresponsible staff.
Bus number py 055437...

Yesterday i was suppose to travel from yashwantpura to sagara. My friend booked two tickets, my friend boarding point was vidyapeeta mine is yashwantpura. He informed driver and cleaner when he was boarding the bus. But bus driver not gave the stop in yashwantpura. After so many request driver stopped bus in gurguntepalya and behaved like he has not committed any mistake. So i kindly request you to take care about customer boarding. Every...

Due to critical financial condition i made up my mind to work as a conductor at sugama karwar. After a single trip i felt very hard to do this job and informed the supervisor named vijay about my pain in doing this job. And the same worst supervisor fired me using rubbish and vulgar words and without paying me a single pie asked me to get out of the office. When i asked politely to pay me at least the minimal wages which i had for two days...

Bus number pu 01 cg 9222 date 24 October 2019.
Bangalore to goa
The service is very very bad, the bus crew is going like a local bus. At every stop from Yeshwanthpur they are shouting for passengers.
They are begging for money with passengers making a kiosk in the bus and disturbance.
Also the bus started almost 45 minutes late for no reason and on top of this they are wasting time at each stop for begging.br...

Ka 51 ac 6410 bus condition is so poor not able to open d windows if we open then not able to close them. And in between driver and conductors are taking extra seats stopping in between which is goin to their pockets.. And the place where they stopped for dinner there are no seats for outsiders who brought their own food n hotel people are sending them out forcefully.....

Ticket details: ts[protected]fjyl
Reference no: ob50694574js
Gajendragadh bangalore
Tue, 08:30 pm, 13th august 2019
Sugama tourists
Seat no. S: u2, u3

Driver was drunken, his behaviour is tooo bad using vulgar words and language, showing rowdism. Very harsh behaviour, there is no safety. His driving also very poor. I asked for urinals he is not replied to me for 3 times asked lastly...

Reference to the above subject i would like to inform that ticket fare in seasonal or festival time like ganesh chaturthi, dussera, deepavali, etc it is double then what it actually needs to be.

All will be happily travelling to there hometown and no one will be accepting to cancel the ticket.

Can u just give us the proper reply because all the passenger who will be travelling will not be having a salary upto...

I traveled on a sugama bus yesterday i. E 25th jul
From bangalore to dandeli bus 2587

I came to know that lost my mobile before my landing in bus and i checked with co-passengers and didn't get my mobile nokia 105 blue
And the driver also said checked and he couldn't get on the bus.

Please help me to get mobile and make me feel happy with your service so that i can use your service in future also....

Worst experience with your service. Its really not acceptable at all. How we believe that, your bus is safety for a long journey? Today i'm traveling to bangalore from banavasi. Your bus is full of drunkers and smokers, those people smoked in bus. We only two females in bus. I'm afraid to close my eyes for a second. I never ever want to travel again with your travels. For sure i will share this worst experience with everyone. Please take...

Ticket no 6161025 and 6297435

We 3 female passengers travelled from karwar to bengaluru departed from karwar on 27th may 2019 via bus no py 05 9477. After arrival at yeshwantpur bengaluru, on 28th may 2019 care taker (Conductor) of the bus demanded rs.100/- and forced us to pay rs.100/- for 3 baggage. We paid rs.100/- to him for which he has not given any receipt. He threatened us that bags will not be given unless amount is...

I was waiting for bus in sagar busstand on 26th may around 11:15pm and. Sugama bus driver of bus ka51b3137 came at the speed of 60kmph and stopped just 1 feet close to me. When enquired for such driving in booking office, that booking office lady also supported the driver. The driver hit my brother with a chair in booking office. We informed to police in sagar station. I don't know the name of the driver but when police asked he said he is...

Hello sugama tourist team,
I am writing this mail to you guys on your bus worst service which made me to raise a police complaint against conductor in the night. Yesterday (30/04/2019), i traveled from bengaluru to sullia at 10:55pm bus number ka30 9528. I am on my seat u3 which was female seat and beside me it was empty. Horrible situation it was, the conductor slept beside me without my knowledge and when i woke up and questioned...

My pickup time was suppose to be 8:53 pm and it is 10:05 pm now and still no show.

I call the driver and he will say I don’t know how long will it take.

It is very unfair as customer. They didn’t updated us about the delay prior.

Delay of almost 1.5 hours now and they say traffic and time I don’t know.

How can such business even be allowed in our country.

What...

Tirupati package arrangements are very disappointing. Hotel not having lift we require d to go to third floor by stairs. Food is very bad. Idly was half baked.esrlier I had booked itdc it was very good. Next time I will not book suguma. And will tell my friends also to not book on suguma.
The price per head is 2500 compared to 220 in itdc. Very disappointed with service. it's spoiled the trip....

Someone stole my power bank, data cable, and ear phones and when i tell the driver he's least bored and says you slept alone who will come there. It was bus travelling to bailhongal from bangalore on 12 feb ka51ac5463 do something 🙄 i think the people who belong to sugama only must have stolen that is why they are least bothered. Also except for them who roams around the seats in midnight...

Misleading information&seat service for drivers

Misleading information to passenger

I have booked bus ticket from gokak to ragavendra temple jp nagar bangalore on 28.01.18 through sugama bus, i have been alloted seat no 13u. Bus no ka 52 ab2159 all dravirs&cenares seat servicing without booked passengers. Onther thing is
That booked bus goes to beneragatta. Since i was carry luggages hence i am particular...

I have been travelling in this bus past 3 (The only reason being there is no alternate bus which picks up at my location. Else this travel is a big no!!)
- the biggest difficulty is booking the tickets. All seats are blocked by agent and when trying to book through agent they show you arrogance and reply rudely.
- my first travel to bangalore and i get dropped at the last stop without being notified at 5 am in the morning.br...

I didn't recieve any cancellation refund even aftr more than a month
I cancelled my ticket on oct 28 n now is almost two months till now nobody responded properly very upset with the kind of service provided
Inspite of calling customer care on of the person was too harsh in speaking better train them properly.
I want my money back...