Sugama Tourists Complaints & Reviews

1) They left me at boarding they went because some have sleeping on my seat if I call means they not respond me & they told it's my problem
2) if I have reserved seat how can they all another passenger to seat & they are it my problem
3) they selling the reserved seat for high price for another passenger
I need detail explanation this issue & none o[censored] customer care services don't pick the call

Hi I'm mahesh I booked on 24/3/2020 ticket no 7588077 route no 30 this route bus cancelled by travel because covid-19 but still not received my refound.im very stargal for financial plz
Half me😔😔😔

Sugama team,

Kindly note remark about your team the concern team bus no ka51 ad5224
From karwar to bangalore dated 16.03.2020 seat no: l8

I informed driver and cleaner and sugama office in charge (Vijay) when i reached the bus stop it was 5min late where as i have called and inform mr vijay but still the instruction was give to the driver not to stop the bus. Where as i have to travel till ankola kamat hotel for me to catch the bus, they are not responding properly, if this the case with normal personal what about senior citizen and sick people who travel? L kindly take action when the bus ticket are booked as per schedule, in spite of me booking the ticket i have lost rs.300/- just to catch the schedule bus kindly make note of the same don't trouble passenger if you can not respond.

I got on with my sister in bus at gokak at 6:30pm on ka51 b2159 and the bus staff stopped for dinner at 11:30pm near a punjabi daba which had ladies washroom which was too much away from it and it had no light and water so i requested the driver to stop atleast near a petrol bunk then the driver and other two staff yelled at me i think this is not the way a travels work.

One of the worst journey i faced. My bus departure time was at 10:35 pm, i was there at the pickup point at 10:10. Bus was not found to be seen. I thought bus will be little late and waited for 5 minutes. Still there was no sign of arrival. Till this there was no communication from the bus side. Started calling the bus driver. More than 10 times i have called to the driver, he was not receiving. After trying for some more time, he received and said we have the left the place where i have to be picked in and started shouting at me. There was no sign of communication from him during the pickup time. This made me to travel in other bus not getting proper seat to sit. After some time, i. E. 4 hours, my driver cought the bus where i had to go. Still my seat was not provided to me. One of the worst ever journey. Need compensation for this as i had to put a leave to office due to back pain and not proper sleep. Kindly contact [protected] please

Hi all, i have travelled from bangalore to karkala on 7th feb 2020. The bus route no is 'm', vehicle no ka 51 d 4681, seat no u13.. I would like to share you my bad experience about my journey... That was the last seat and none side no curtains at all, half teared seat, driver riding like aeroplane and i used to jump over speed breaker... Overall experience is so bad... I have paid 910 inr for this world class facilities. My suggestion to all is that if you want to travel in good bus then please don't consider sugama travel...

The driver and cleaner have picked up two unauthorised random passengers in tumkur road who are completely drunk. They have given a sleeper next to me and he is smelling like hell. The vehicle is route no 4 and vehicle number is 9933 headed to goa via karwar on[protected]. I called all your branch numbers. Some not working and few not receiving. I haven’t slept as he is staring my bags and checking my sleep. Is this what i paid for?? Is this the worst bus service on earth??

I booked a ticket from bangalore to vijayapura in sugam tourist. As i mentioned in subject handle is broken and seat adjustment also not working. When i showed this to your staff they are giving irresponsible answers. I have to travel for the complete night. The seat is also not comfortable. Please find attached video. Please take a strict actions against your irresponsible staff.
Bus number py 055437

Yesterday i was suppose to travel from yashwantpura to sagara. My friend booked two tickets, my friend boarding point was vidyapeeta mine is yashwantpura. He informed driver and cleaner when he was boarding the bus. But bus driver not gave the stop in yashwantpura. After so many request driver stopped bus in gurguntepalya and behaved like he has not committed any mistake. So i kindly request you to take care about customer boarding. Every business is depend on customers. For your information bus number is (Py 01 cf1992) route no 12 banglore to banavasi

Due to critical financial condition i made up my mind to work as a conductor at sugama karwar. After a single trip i felt very hard to do this job and informed the supervisor named vijay about my pain in doing this job. And the same worst supervisor fired me using rubbish and vulgar words and without paying me a single pie asked me to get out of the office. When i asked politely to pay me at least the minimal wages which i had for two days a like a conductor, cleaner and coolie he asked me to leave the office immediately and tried to hit me. I felt it was my bad luck but i would rather never forget that person who behaved with such vulgarness. God bless him.
My earnest request to the senior officers of sugama travels is to take serious action against that supervisor so that he won't continue this with others in future.

Bus number pu 01 cg 9222 date 24 October 2019.
Bangalore to goa
The service is very very bad, the bus crew is going like a local bus. At every stop from Yeshwanthpur they are shouting for passengers.
They are begging for money with passengers making a kiosk in the bus and disturbance.
Also the bus started almost 45 minutes late for no reason and on top of this they are wasting time at each stop for begging.
The crew is very arrogant don’t know to behave with other passengers. We are paying for for this very very bad service.
I request you to kindly take action against this.

Ka 51 ac 6410 bus condition is so poor not able to open d windows if we open then not able to close them. And in between driver and conductors are taking extra seats stopping in between which is goin to their pockets.. And the place where they stopped for dinner there are no seats for outsiders who brought their own food n hotel people are sending them out forcefully.....

Ticket details: ts[protected]fjyl
Reference no: ob50694574js
Gajendragadh bangalore
Tue, 08:30 pm, 13th august 2019
Sugama tourists
Seat no. S: u2, u3

Driver was drunken, his behaviour is tooo bad using vulgar words and language, showing rowdism. Very harsh behaviour, there is no safety. His driving also very poor. I asked for urinals he is not replied to me for 3 times asked lastly rudely irrespectively he says after 1 hour, later i asked he says again after 1.5 hours, and scolding, and left driving and cane to my seat and and showing rowdism, i told him that i will complaint on you then he replied go and complaint (Yaru enu shanta madtara - it’s in kannada vulgar sentence he told to me), and he told where you want to go go and complaint but i will not stop the bus. But he is stopping the bus in between small villages and taking customers with out ticket and left them to koppal and hospet. They came drunken and sat below my seat. I am travelling with my family and child so i didn’t mesh with him. There is no more safety for travellers in sugama travels. Since more that 10 years i am using sugama but it’s first time i saw this type vulgar drunken driver. Kindly take this issue as a complaint on driver and conductor. Change the staff. Thank you 🙏

Reply: [protected]@gmail.com

Reference to the above subject i would like to inform that ticket fare in seasonal or festival time like ganesh chaturthi, dussera, deepavali, etc it is double then what it actually needs to be.

All will be happily travelling to there hometown and no one will be accepting to cancel the ticket.

Can u just give us the proper reply because all the passenger who will be travelling will not be having a salary upto 1 lakh per month we also need to fulfill our family wish by saving some money for our future usage.

I traveled on a sugama bus yesterday i. E 25th jul
From bangalore to dandeli bus 2587

I came to know that lost my mobile before my landing in bus and i checked with co-passengers and didn't get my mobile nokia 105 blue
And the driver also said checked and he couldn't get on the bus.

Please help me to get mobile and make me feel happy with your service so that i can use your service in future also.

Worst experience with your service. Its really not acceptable at all. How we believe that, your bus is safety for a long journey? Today i'm traveling to bangalore from banavasi. Your bus is full of drunkers and smokers, those people smoked in bus. We only two females in bus. I'm afraid to close my eyes for a second. I never ever want to travel again with your travels. For sure i will share this worst experience with everyone. Please take care of this issue and save us. Those people making so much noise no one is here to stop them.

Ticket no 6161025 and 6297435

We 3 female passengers travelled from karwar to bengaluru departed from karwar on 27th may 2019 via bus no py 05 9477. After arrival at yeshwantpur bengaluru, on 28th may 2019 care taker (Conductor) of the bus demanded rs.100/- and forced us to pay rs.100/- for 3 baggage. We paid rs.100/- to him for which he has not given any receipt. He threatened us that bags will not be given unless amount is paid. He has also collected baggage charges from other passengers also.

From,

Roopa pai
Mobile [protected]
Email.. [protected]@gmail.com

I was waiting for bus in sagar busstand on 26th may around 11:15pm and. Sugama bus driver of bus ka51b3137 came at the speed of 60kmph and stopped just 1 feet close to me. When enquired for such driving in booking office, that booking office lady also supported the driver. The driver hit my brother with a chair in booking office. We informed to police in sagar station. I don't know the name of the driver but when police asked he said he is from akkialoor. Pleasesuitable action and acknowledge

Hello sugama tourist team,
I am writing this mail to you guys on your bus worst service which made me to raise a police complaint against conductor in the night. Yesterday (30/04/2019), i traveled from bengaluru to sullia at 10:55pm bus number ka30 9528. I am on my seat u3 which was female seat and beside me it was empty. Horrible situation it was, the conductor slept beside me without my knowledge and when i woke up and questioned him he was talking vulgar. It was around 01:20am midnight in the bus i kept quiet because i was alone. I later informed to driver regarding this issue, but the conductor was arguing and telling blunder that he did not touch me. I am going ahead with this issue to the civil court till you should take a stringent action on him. This is the situation i never experienced in my life, so this must go to higher level and he should be punished for his mistake and rude behavior. Otherwise, he will repeat with other women and it will be continued. My question is, did he allow a man to sleep with his wife or sister at midnight when they are alone in the bus. At that time, i was bold enough to hit or injure him, but i was afraid as it was midnight and alone. Finally, i am not leaving this matter till he gets punishment for his ridiculous behavior. I want you guys to look for this matter for further investigation and an action. I am here to spread this news everyone on social media to make aware about this type of matters and this person should be kept behind bars. I hope, you will take an action against him and i should know this whether you guys do any future safety for women or not.

Contact me on:[protected]

Thank you.

My pickup time was suppose to be 8:53 pm and it is 10:05 pm now and still no show.

I call the driver and he will say I don’t know how long will it take.

It is very unfair as customer. They didn’t updated us about the delay prior.

Delay of almost 1.5 hours now and they say traffic and time I don’t know.

How can such business even be allowed in our country.

What kind of reply is that.

Bus route number is K

I booked for Bangalore to Mangalore