Sulekha.com Complaints & Reviews

Sulekha sales manager sujit reached out to me saying that you should go with sulekha leads generation programme and it deliver great quality leads, and claimed they are much better than justdial.

He assured me 90 leads in a year and roughly every month around 7-8 leads will come and all will be genuine leads and not if there is a fake lead they will replace the lead. And he also offered free one year advertisement for our company.

We started in nov 2017. And we got just 2 genuine leads in 4 months and rest all were fake leads probably generated by sulekha themselves, either those guys were looking for the job or their numbers were not working. Ultimately total flop show.

Sujit their sales manager himself accepted that sulekha is bogus and he is also struggling there in the later period.

Anyhow after 3 months i became restless and asked for money back and i wanted to end this nightmare with sulekha idiotic fraud system. They agreed that they will pay back and i asked them you can collect for the 2 genuine leads whatever right amount is as per calculation. And sujit told me that he will work it out.

After lot of discussion they told they will pay just 14000 rs out of 23000 rs as they have paid gst and that can't be paid back to the customer. I didn't agree i was asking for 21000 because for 1 lead you can charge 500 rs but not really 4000 rs. But they disagreed but was ready to pay 14000 change.

And after 1 month they sent me an email that they have transferred 10000 rs to my account and i told them i dont agree with this and i asked you were 14000 change then how come 10000 and they had no answer. So these frauds, didn't even honor their own agreements.

I checked my account but i didnt find any 10000 rs so i asked them what happened on your transfer they said we stopped because you didn't agree and their email should have not written transferred and they informed me as if they have already done.

Im after them for my money and i have absolutely nothing out from them until now.

This is my first step now against them and now approaching consumer court with all evidences showing them the kind of fraud and cheating that sulekha.com does with their customers.

Pls check out their emails attached with all the facts as a proof in the email conversation.

Its very disturbing that i get calls from everywhere. I would like to request kindly delete my number from your data beacause i already got what i wanted. Please delete it. I hate it when i get calls from unknown number all the time. Hope you resolve my problem as soon as possible. And also delete my entire account from your data quickly. Thank you very much.

First of all inform your executive to avoid false promise
Like after payment your account has been activated 6 hrs max.
Iam facing nul activation after making the payment on 16th. All the details again shared to the concern mail. The customer care promised that the account will be activated tonight like the same told on friday.
Very unprofessional and now i am worried about leads like will it be genuine or not.

We have taken service from sulekha.com for our business (Projector on rent) first of all the person who come to take money from us has not given us the proper information like if we do not convert the lead in this case also our money get deduct from our wallet & in 3 months i have received only 1 proper lead and other are wrong lead like they required dj services or mike and speaker which we do not provide.

When i am calling them to complaint every time they give me false commitment that we will lodge a complaint but nothing happened.

I have asked for refund 2 days back and received a call from refund department but they convince me to wait for 1 week as saying they will give me proper lead but again today i received wrong lead (When i call customer she says that she required dj machine and app doesn't allow her to press next until she select projector).

Need urgent help and my full amount refund which i have paid as i don't want to continue with this worst service and never ever suggest your company for any service.

Regards,
Rashmita

My wife was searching for a travel agent on Sulekha to book flight tickets. Anil Kumar (Radisson travels) registered on & verified by Sulekha.com contacted us. He gave us some flight options. We chose one option and he asked us to pay INR 24, 542 (25% of total ticket amount) to block and book tickets. He said the total flight fare would cost INR 98, 171 for the two o[censored]s, after discount. Since he was registered with Sulekha, we sent him INR 24, 542 (on 30th Sep 2019), and agreed to pay the rest by going to his shop directly. He sent us an e-ticket the next day, without any e-ticket number. When we checked the tickets online using the PNR, we got to know that the tickets were not confirmed.

My wife called him asking for a confirmed ticket. He said he would send us the confirmation soon, else he will refund our money. But he did not do either.

On calling the airline (Singapore Airlines), we were told that the tickets were not booked. On Oct 2, we went to the address mentioned on Sulekha.com. There was no such shop in that area. We tried contacting the person after that, but there has been no response.

We registered a complaint with Sulekha the very same day (Oct 2). The case number is 2563736. The customer care agent informed us that there was an existing complaint on Radisson travels. We spoke to Rifaaq Ahmed and Jignesh. We asked for help to track this fraud travel agent.

Please note that this travel agent is listed on Sulekha.com, and it is also claimed that it is verified by Sulekha.com. (Even today-16th Oct, 2019 this listing is not removed from Sulekha.com). If Sulekha had done proper background check on him, this fraud wouldn't have happened.

We have been on multiple calls after that, and spoke to the customer care executives of Sulekha. When we asked Rifaaq Ahmed to share Anil's ID/address proof with us, he said he would send passport details (first page only, as Sulekha.com does not even have the address page of the Passport), but he still hasn't. Today we spoke to another executive called Sharath. He doesn't seem to be helping us in any way. He also claims that Sulekha does not have his ID at all. The customer service executive mentioned that Sulekha.com has taken INR 500 and registered the agent on the website without any background verification. (You may listen to the recorded calls).

As an online portal who gave our details to the fraudster in spite of a complaint already registered against him, Sulekha.com has to track the person and help us get our money back. Alternately, Sulekha will have to refund our money since it was Sulekha's mistake that the agent got our details in the first place.

Such negligence on Sulekha is not acceptable. They list fraud travel agents on their site without even doing the necessary verification, for a meager sum of Rs. 500.

Details of the fraudster:
Name: Anil Kumar (Surendra Anil Wishnu)
Phone Number:[protected]
Email ID: [protected]@yahoo.com, [protected]@gmail.com
Bank Account Number: [protected]
IFSC Code: FDRL0001344, Bapu Nagar
Federal Bank

I dont need any sms alert from sulekha.com. So plz stop and deactivate my number and delete my number as well. I should not get any messages related to sulekha.com or sulekha website. Its my humble request to stop sms alert. Please do it as soon as possible.

[protected] is my number

Give be the update as early as possibel. It is really disturbing a lot. Im getting unwanted messages from sulekha.com. So i request you to delete my account and give me the update. Above i have mentioned mu number so please take the necessary action.

Thankyou,
Swapna kumari kolla

Hii,

I have created an account in sulekha.com to check prices in of laptop for rental
After loging in with in a minute i gout three to four calls from various service centers

So please provide some privacy and there no option of deleting account in that site
What if any customer want get out from that site permanently
I think they are giving all contact information in their site to others

So please take some action on this site and try to resolve as soon as possible

Thanks an regards

Sulekha people train girls and keep them calling customers again and again. Irritating them until they listen to them. Once we start listening to them, there starts the trap. Same thing happened to me. A person came to my home, he told that i have to pay rs 18000 plus taxes for 45 leads. I have paid the amount. He has given me the invoice for that. After taking the amount. Here starts the torture. They started providing fake leads, if i ask...

Fraud team
Fraud customer service
Fraud social media team   replace all


I want to request the attention of sulekha.com supervisors, managers, vice president or president.

I think there is a big issue going in with your company. Below are the points

1) your telemarketing team has been calling me and pushing me to try your sulekha.com services with a full refund clause and assured that i will get better services than just dial and i wont regret.

2) i am already registered with just dial and was almost okay with their services, however no complaints from them, there process and customer service is just excellent.

3) your sales person came, pushed me to try the services and if i dont like it i can get the refund, he didnt mention your inr 200 monthly charge, and i bought the service.

4) he insisted me to send the documents, payment right away and the day he came i made the payment and documents. I asked him about the business categories, he said we can do changes, we can delete or upload later on which he said i will come to your office tomorrow to help you install application and guide you everything. I run a placement consultancy for international bpo and call center not a domestic bpo and i need those leads where in other business person knows that this consultancy is not free. He confirmed me everything with the yes!

5) within the same day i got verification call and i was told about my business categories, payment, all discussion on call is final despite of whatever sales agent has mentioned, it raised my brows, he then also told me that i have to pay 200 inr extra per month, which i told him that sales guy didnt mention that.

6) he then asked me to contact sales person, to seek the clarity, as the sales guy came on the phone, he was saying "sir wo apke payment mein include hai, apko alag se kuch nahin dena" what the crap, he played smartly on that clause. I let that matter go and accepted the deal.

7) verifier again confirmed all on which i asked about the refund, he then sd if you are not happy with the services i can seek refund.

8) somehow at nght or next day i got a lead from sulekha, i was blank as i wasnot expecting the leads until that sales guy come to my office and guide me and help me choose right categories.

9) i called him and asked, he sd sir aap customer service pe call karke band karwalo, i was literaly pissed off with this behaviour, then i requested him to do this as i dont have any clue about these and these are paid leads for which i am in panick, as i was not ready and also it was coming from wrong category, he assured it will be refunded or he will get it done

10) next day again, he didnt come, i waited and called

11) again he went missing i kept on waiting, i called the telecaller guy, he sd he will ensure he will come
12) next day again he didnt cme
13) full 1 week passed
14) again i started getting wrng sulekha leads, no idea how to stop it
15) called the sales guy, he sd sir office band ho gaya hai, mein bahar hun, aap khud he customer care pe call karke band karwali jiye
16) called customer care - some south indian people answered the call, accent was different, voice was on and off, clearly some phone issues were there at there end, i could sense it on many calls that i made later on, it caused lot of stress
17) again i called telecaller to ask what to do, as the guy is not coming, he assured your meeting is fixed sir today he will come.
18) i kept on waiting for that guy, that entire day went and in the end tele caller sd he will come tomorrow
19) i again called ashwani the sales guy, he then didnt answer my call and messaged me my daughter is ill. I thought its okay
20) again the next day no call, no reply to my text, no notification and now almost 11-12 days have passed.
21) i wrote email to [protected]@sulekha.com in regards to cancellation and refund on 27th august 2019, i got no reply from the email team then i wrote email to telecaller the same guy who has been following up with me from last 3-4 months [protected]@sulekha.net
22) now things changed, this guy kept on calling me and i asked him to reply me everything in the email, not on a phone call anymore.
23) today its 30th i called customer support[protected] to check the status of my cancellation and complete refund, these people gave me a touch time again, by saying that you will get a call in next 3 days as your complaint is registered today.
24) this is the only reason i am putting my complaint here on consumer complaints, to have something as a proof at my side, that how such a big companies, with 100's of manpower cant handle their employees or customers and we giving them money so that we can grow the business. Its a sheer waste of my precious time that i want to use for the benefit of my business, for the benefit of india to grow good business and quality business.

Shame on those employees who took company name and customer's for granted!

Please refund my 100% money, sulekha is not yet ready. Need to first finish your internal training, team development and customers response time and better phone line's.

Delete my sulekha account. I am getting many unwanted messages and calss from your customers. It's really irritating. Worst service ever. It's not useful. So i kindly request you to delete my sulekha account. I should not anymore calls from your account. It's not useful and customers from your customers are irritating by unwanted calls and messages. So please delete my account...

Dear sir/madam

This is to get to your notice that we are listed in ur freelisting account in the name of "orbit & opelmultimedia" with the contact number [protected],
Some fake reviews have been given by few competitors to defame our brand.
So, remove our account from ur free listing site permanantly.

Regards
Orbit & opelmultimedia
[protected]

I am registered with sulekha for providing professional services. I was informed at the time of payment that leads would be counted on the basis of my lead feedback after providing / not providing the services. Even after repeatedly asking about how the leads would be counted i was not informed that it would be counted even if i don't call. Further, i was getting useless leads also like from ca office and for the services i don't provide. I changed my services from application also but even then i was getting those leads. I informed sulekha executive also but nothing was done. I am a start up and as i informed sulekha executive at the time of payment itself that it is difficult for me to pay this amount but i managed to do as i was looking forward for good business.

All i wanted was a complete refund of my amount which i mentioned in mail sent to [protected]@sulekha.com. I never expected such poor services from sulekha.

I received a reply to my mail that since my campaign has expired they cannot do anything and i have to renew it. Why would i renew when i am not satisfied in the first place. Further, i got to know that my leads were getting counted post my campaign got expired so how was it possible to inform the executive before hand?
It was a pure loss for me and not an investment. I am uploading screenshots for reference.

I redeemed sulekha points on September 17th.The points is 1500 but till now it didn't get into paytm wallet.I am sending email and i am calling sulekha they are not cooperating they are saying offer is removed and I will not get it.Its a clear case of fraud from sulekha.If sulekha contact me i can give you full evidence of your fraud i have screenshot of everything.

Sir, this is bhanu from andhra pradesh. I had made a compliment regarding p. Anjaneeyulu chary, who is a. C technician made me fool... He took the money before the service of my fridge and not answering my call.. I am requesting sulekha, don't encourage this type of persons... Below i am submit of proof... Please check

Regards
G. Bhanu prasad
[protected]

I had requested for a female massager yesterday on suleka.com. Gender was clearly selected. Still i got multiple calls from males... Some of them kept on insisting over phone and whatsapp. This is not acceptable.

They have not mentioned where to call for such complaints or how to delete inquiry now.
Please delete my contact and inquiry immediately now.

I am a business owner at sulekha from last two years. I paid rs 4720 through paytm on 14 th september 19, my campaign is not activated till date, and customer care number is of no use. I feel my money is gone and is a fraud at sulekha's end.
Customer care executive amira shekh was quite rude, and even laughed at me while i was narrating the issue. It was insulting talking to her.
Ticket no given against the issue :
2545095
2554806
2548436

I have redeem rs.450 on paytm cash sulekha.com on 17 september. Today is 7 days but payment not received. Many time email them and call him but not solve my problem. He said waiting but last 7 days i have waited. Plsss help me. I have attached screenshot of the mail and point redeem proof. My ragister email - [protected]@gmail.com. Mobile number - [protected]

Thieves and most disgusting of all times i have ever received. Took service from them on 7th sept 2019. Deal was closed on inr 5500. Rajesh chauhan, biggest lier, thief, unprofessional. We agreed on 2500 bank transfer and 3000 cash to the labourers who came for shifting. We transferred money in the evening but he was after our life as amt was not credited as per him. Then at approx 3.30 at night we again transferred 2000. Now he has 7500rs from us and not refunding 2000rs. Sulekha plz blacklist such people from ur website. You are helping them get business.

Stop callimg me from stupid people. It is very annoying the whole day getting calls. I just want to deactivate my number from this irritating application. Need urgent action. This application is the worst application ever experinced. Just annoying the whole day and disturbing. Want the action to be taken immediately n as fast as possible. Deactivate my account at the earliest

The complaint has been published very wrongly, trying to defame my brand and service by any competitor in the similar niche market. Kindly delete this review as it is highly affecting the trust and good will of myself and the company i work for.
My name is rajat pathak and the company name is studio head. The registered number is [protected]
This review was posted on 2 may 2019 by sanjay singh.