| Address: Nagpur, Maharashtra, 440012 |
Hi Team,
I have given a complaint to the customer service on 10th Jul 2018, and the complaint says resolved on 11th August 2018.
No one in the sulekha team tells us about the process on how to close the account with sulekha. repetedly we try to reach sulekha people and every one misleads the customer.
This is the worst customer service I had seen ever.
Please let me know how I can close my account, else let me know how to escalate this.
Thanks,
Arti K chaudhary
Medprior Diagnostics
Nagpur
Hi Team,
I am from Medprior diagnostics, Nagpur. And I have registered in sulekha, but I am not happy with the service of sulekha, I was told that atleast I would get 25 leads per month and its now 6 Months and I have not got more than 16 Leads in that most of them are not offered by me.
From the past 2 months I am calling the executives that I want to cancel my service please refund the remaining amount which I would get.
The executive is delaying the process no proper communication I am getting from your team.
Please let me know the process to cancel the service which I have availed.
Thanks
Medprior Diagnostics
Arti K Chaudhary
[protected]
Sulekha.com customer support has been notified about the posted complaint.
Sep 18, 2018
Updated by MEDPRIOR DIAGNOSTICS I have given a complaint to the customer service on 10th Jul 2018, and the complaint says resolved on 11th August 2018.
No one in the sulekha team tells us about the process on how to close the account with sulekha. repetedly we try to reach sulekha people and every one misleads the customer.
This is the worst customer service I had seen ever.
Please let me know how I can close my account, else let me know how to escalate this.
I had placed a request for maid services in Sulekha on 24.12.2018.
After registering got a call from a person called Priya who brought a maid and after convincing took advance of 2500 as 50 % advance .For the next day not picking up calls.
Her phone no is[protected].
agency name :Real Home services.
It is obviously fake as the address looks fake and the form also is fake and copy as in the previous complaints in Sulekha i found the same letterhead just now..The mistake is that i did not confirm or cross check the address and aadhar detaiils before payment.Looks like this is the modus operandi to collect phone numbers from sulekha and call on people and collect money.
i have attached the forms she gave me.I noticed today it is the same as the copied letterheads in some other complaints about sulekha complaints except name is changed on top.
Sulekha has the responsibility to send us the agencies numbers to which they are forwarding our phone numbers.This was not done and i did not receive any SMS toof agency numbers.Sulekha has to share the details to see if we can trace the culprits.The security of the customers is at stake as anybody, any criminal can get access to our address and phone number.Sulekha is accountable to release the numbers of the agencies whome they have shared our contact numbers.
People be careful with agencies contacting through SULEKHA.