I am writing to formally register a serious grievance against an online food delivery platform, Swiggy, and the restaurant Dakshin South Indian Hut, Ashok Nagar (Delhi), for delivering unsafe and contaminated food, which could have resulted in a serious health hazard.
On 28th May 2025, I placed an order via Swiggy (Order ID: [protected]) for a Dosa from the above-mentioned restaurant. However, upon consuming the food, I was shocked to discover a solid metal rivet embedded in the sambar. Additionally, the dosa was spoiled and soggy, clearly indicating poor food quality and lack of hygiene protocols.
This is not only a violation of basic food safety standards but also poses a serious risk to consumer health. I immediately raised the issue with Swiggy's customer service, but they refused to resolve or take any accountability for the matter.
Such negligence from both the food aggregator and the restaurant is unacceptable and needs to be dealt with strictly under the Food Safety and Standards Act. I am attaching photographic and documentary evidence for your kind perusal.
Request:
I request your esteemed authority to kindly:
1. Investigate the matter urgently.
2. Take strict action against Swiggy and the restaurant involved.
3. Ensure such food safety violations are not repeated in the future.
Name: Riya Mahobiya
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