Swiggy Complaints & Reviews

My order should have had 2 mcallo tikki burger, two fries, two Fanta and one pizza puff. Instead I got, 3 mcallo tikki burger and one cold coffee.
Additionally, the bill was also wrong.
In conclusion, I received the wrong order.
The swiggy customer service has issued 2 coupons to me which are worth 55₹, when 5 items were missing from my order.
Order ID - [protected]

Date - 27 August 2024
Order ID - [protected]
Desired Resolution - Refund!!!

My order was denied a refund because of a technical gliche. When I opened my web app which i regularly do i only select the recent pop up location which is in Jakkasandra Koramangala Bangalore, whereas because i wanted to check the help it automatically opened the app and the location was different (Taverekere Koramangala). The chat executive straight away denied a refund. Most importantly when I called the customer support he directly blames me that i have done the mistake and that they will not refund. I have the call recording and I am willing to take this forward in any capacity because this is a repeat problem and the amount that was paid is not a joke for me. The call recording attachment is not supported to be uploaded, happy to share over email.

I give Swiggy support team maximum of 1 week time to resolve before further escalation through other channels.

Dear Swiggy Customer Support Team,

I am writing to express my concern regarding the cancellation charges applied to my recent order from Absolute Barbecues (Order #[protected]). I placed an order with a bill total of ₹1411.00, but due to unforeseen circumstances, I had to cancel the order shortly after placing it. I contacted customer support within one minute of placing the order, yet I was charged the full cancellation...

I recently ordered veg biryani from restaurant called Biryani Blues. I called the restaurant and they informed me that food is already prepared and packed within 15 minutes. I called the Swiggy executive regarding the issue and requested them to assign delivery person so that I can get my food. But they denied by saying that order is still on time and I will get food. I was in a sense of doubt that I would get cold food. That's why I called...

I raised complaint through Swiggy app and also sent email to [protected]@swiggy.in on the same day of delivery for resolution but till now I haven't got solution or even reply that my complaint is heard or listened.
I even shared photos and videos for the proof but till now no resolution or reply.
Kindly help me and provide resolution asap
"Order #[protected] Dated 29 July, 2024 3qty 500ml each full cream milk blasted
Dear swiggy
All three packets of milk blasted and can't be used for drinking purpose
Now I have to purchase milk again for drinking
Kindly provide me resolution for all the 3qty 500 ml each full cream milk asap
Photo/videos attached
Warm Regards
Krishna
+91-[protected]"

Despite the fact that the order was prepaid, the delivery executive demanded and took an additional ₹490 from my friend upon delivery.

Here are the details of the incident:

Additional Amount Taken: ₹490

The number of the delivery guy: (Order ID: [protected]) from Swiggy Instamart. 🛒

The delivery partner number [protected]

The delivery executive tricked my friend, who was unaware of the payment status, into believing that she needed to pay this additional amount. This deceitful behavior not only caused financial loss but also significant inconvenience and distress.
I requested Swiggy on email, several times to take an immediate investigation into this matter and a prompt resolution, including:

A full refund of the ₹490 taken by the delivery executive.
Appropriate action against the delivery executive involved to prevent such incidents in the future.
Assurance that such issues will not recur.
I have been a loyal customer of Swiggy
Bill No: 240619IM00371371

Deliver To:

2304, 4th Floor, DLF City IV, Sector 28, Gurugram, Haryana 122022, India

Order Items
1 x Real Coconut water ₹85.00
1 x Real Fruit Juice, Alphonso Mango ₹90.00
1 x Real Masala Pomegranate Juice ₹70.00

Order Summary
Item Bill ₹245.00
Handling Fee ₹5.00
Delivery partner fee ₹16.00
Discount - ₹16.00
Grand Total ₹250.00

Since the delivery guy tricked her, she paid the amount of ₹490 in cash to him and there is no screenshot or photo taken available for the same.

We had ordered food from Udupi atithya
Order number: [protected]
The delivery agent called asking for the otp and I gave thinking he’s delivering it the security guy.. but after the agent didn’t receive the call or deliver the food. When lodged a complaint about the same at Swiggysupport they closed this saying food has been delivered
Really poor customer service

I ordered 2 cakes from Swiggy app on 26 Jun 2024 via order # [protected] & [protected] for Rs. 918 and Rs. 789 Respectively (Screenshots for the orders are attached). These were official orders. When i downloaded the invoice, the invoices had price mismatch. for Order no, [protected](Actual amount: Rs. 789, Invoice amount: Rs. 820). For Order no. [protected], the invoice received is for Rs. 5 only.

I have been...

This is regarding Swiggy Order Number [protected]. I ordered this food in New Gowrishankar Hotel via Swiggy on June 12 2024 at 8:50 PM. In this restaurant, the food usually gets ready in just 5 to 10 minutes and also gets delivered to my home usually in 20 to 25 minutes. However, this time the food was taking unusally long time to be even picked up. When I called the delivery person, he said he was waiting at the restaurant and told me it was some batch order or bulk order and it was taking a very long time. He also said my food was ready long back but because of batch/bulk orders, it is taking time, and asked me to wait. When I called the restaurant, they said the same that my food was ready within 5 minutes of ordering but because of batch/bulk orders it is taking time. After around 40 minutes, I called the delivery person again, and he said he could start only if all the orders were ready and if required I could call Swiggy customer support regarding this and started getting into a fighting mode. After some time the Swiggy tracking showed he picked up the order, but again the next issue started. He started delivering several other deliveries and the tracking was continuously showing something like "Delivering another order nearby". This again took a very long time and by the time he delivered at my house, it took another 25 minutes or so. While delivering, the delivery person looked very angry and he started shouting as to why I was calling him repeatedly and he just followed whatever Swiggy was suggesting. He started fighting and told me that he was not responsible for the delay and that if required I should call Swiggy customer support and left angrily. After all this when we opened the parcel, the food was stone-cold. As I mentioned before the food was prepared and parceled almost 1 hour before we opened the food parcel. Because of this, the dosa was cold and soggy. The Parotta was cold and rubbery since it was made of maida. Chappati was cold and dry. After eating a little bit of everything, we were not able to consume most of the food and we simply threw it away and we had to make some alternate arrangements at home. At the end of the day, it was a complete waste of time, energy, and money for us and we simply discarded most of the food we ordered. This is definitely Swiggy's mistake as the food was ready within 10 minutes but because of poor management by Swiggy it got delivered more than 1 hour late and the food was completely thrown away. I need a full refund for this order.

I gave the address which is a very prominent place in Hyderabad, namely Jubilee Hills International Center. The swiggy server, on its own, added "Madhura Nagar". Jubilee Hills is a prominent place, and Madhura Nagar is three kilometers away from Jubilee Hills. Because of wrong address, I had to tip the delivery man very heavily, and I got dinner late.
I had ordered vegetarian meals, I received NON-VEGETARIAN. I had to eat a frugal meal of plain rice with chutney, after paying for two vegetarian meals.

I am writing to bring to your attention an issue I encountered with Swiggy, a popular food delivery platform, and to seek your assistance in resolving it.

On01/07/2024, I placed an order with Swiggy at Momo Hut restaurant, bearing order number #[protected], amounting to ₹288. Unfortunately, I mistakenly provided the wrong delivery address for this order. Realizing the mistake shortly after placing the order, I immediately canceled it. However, Swiggy charged me the full amount of ₹288 as a cancellation fee and did not refund any portion of the payment.

Understanding my mistake, I promptly placed another order with the correct address, bearing order number #[protected], amounting to ₹288, which was successfully delivered, and the payment was made in full through UPI.

I believe that the cancellation fee charged by Swiggy for the first order was unjustified, as the cancellation was done almost immediately after realizing the error, and no preparation or delivery process had commenced. The withholding of the full amount as a cancellation fee has caused me significant mental distress and financial inconvenience.

I have already raised this issue with Swiggy's customer support but have not received any satisfactory resolution. Therefore, I am seeking your intervention to ensure that Swiggy refunds the full amount of ₹288 for the canceled order and addresses the mental harassment caused by this issue.

Below are the details of the transactions:

First Order Number: #[protected]

Amount: ₹288
Status: Canceled, no refund received
Second Order Number: #[protected]

Amount: ₹288
Status: Delivered
I request you to kindly take the necessary action to resolve this matter at the earliest and ensure that I receive the refund for the canceled order.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Yours sincerely,

Dipanjan Das
das.[protected]@gmail.com

I ordered 22 mc aloo tikki and 22 mc puff for office gathering and I have received a single incorrect order. I am attaching the picture of item and bill I have received through delivery partner. Immediately I complained this matter on swiggy customer care and the person asked me to receive the incorrect order and make a separate complained once order is marked delivered. He also talked with the delivery person. Later i have shared pictures and bill of incorrect order and have received no resolution. I have contacted multiple times through chat and they didn't resolve my issue and there is no contact number details to talk any of your executive team...
I have spent 2527 rupees on my order. You guys have ruined my office party, robbed my 2527 rupees and left me no other option but to make a formal consumer forum complaint.
As a customer, I expect prompt resolution, compensation, assurance that my issue will be taken care of.
In case, you need further details, you can contact me on below number
[protected]
Previous ticket ID: 22029397
Attaching the pictures of the order I received yesterday.

Dear Swiggy Team.
I am writing to express my dissatisfaction with my recent order from The Garage Kitchen(Order ID [protected]) through your platform. I specifically ordered Thai Red Curry with Rice, but I received Thai Green Curry with Rice instead. This mistake has caused significant inconvenience as the dishes are distinctly different. I kindly request a full refund for this order due to the incorrect item being delivered. Please address this issue promptly.

I rahul dabas, delhi, [protected], had ordered food dated 04.06.2024 at 1.30pm order no. #[protected].

The issue is that i got the order at 3.53pm delayed appox 2.30 hours delivery executive reached approx 3.40pm. I denied to take food and i call the customer care executive. The exective assured my please take this food this time and i assured you have get coupon for the rs.55/- only. I refused and tell him i do not take this food because this food is not eatable, cold food. Why i got this.

After that executive said that you have lodge complaint our protal. I do the same.

I want my full amount of rs. 184/-

Dear Swiggy Customer Support,

I am writing to express my dissatisfaction with my recent order from Swiggy, Order No: [protected] ordered on 30th May 2024. I am extremely disappointed with the service I received for the following reasons:

1. Delayed Delivery: The delivery of my order was excessively late. It took over 1 hour and 30 minutes for the delivery to arrive because the delivery executive picked up...

This is regarding order no [protected]

I had placed an order at Oh Calcutta restaurant on 30th of May, 2024 via Swiggy app and made the payment online which was an amount of Rs 1414.

However after half an hour the delivery guy Mr.Surajit Mondal informed me over the phone that due to some technical issues Oh Calcutta is unable to view the payment done, so he will do the payment via cash and I need to pay him the amount in cash once he comes to deliver the order.

I spoke to Mr.Suraj, Swiggy customer care executive, regarding the matter, he said I need not make any payment to the delivery person.

However when the delivery person reached my doorstep he denied to deliver the order without the money and requested me to talk to Customer care executive once more.

On contacting Swiggy customer care, the lady over the phone convinced me that once I make the payment to the delivery guy I will recieve my refund within 2 hours.

I made the payment to the delivery guy believing the words of the customer care executive, however till now I have not received any updates regarding my refund.

Being a frequent customer of Swiggy, I am really disappointed with this issue and will request you to kindly look into the matter and get it resolved at the earliest.

I ordered from a nearby restaurant through swiggy but it was not delivered I immediately tried contacting the delivery executive but he won't pick up so I talked to customer care and they confirmed that he was not picking up the call so they told me to email and when I did they just said that since on the app it shows it was delivered there was nothing they could do this was the second time consecutively that swiggy disappointed with their...

I ordered a Pizza from domino's using swiggy platform. Domino's Order ID 280. On Swiggy delivery time was 30 min. I got a call from someone in domino's that it will take 1 to 1.5 Hrs for the delivery. So I called swiggy for resolution. After waiting for some time they suggested cancellation. As I did not have any option to track or cancel order from Swiggy they initiated cancellation from their end.
I wasted 2 Hrs in the night waiting...

Hello sir, I'm Nitesh Bhoir working with swiggy this is my DE ID 7510146, recently my service Zone where changed in MUM_Ulhasnagar but i leave in kalyan and the new zone where far from my residence,
I want to earn more, have some financial issues...
Please add MUM_Kalyan as my super zone...
Please im requesting you.
Help me with this...

Been 1 hour since order and it shows the restraint is preparing the order. On inquiring with the delivery partner it turns out that a different delivery partner was assigned at first, who took the order and didn't mark it as picked up on his swiggy app, then unassigned the order form himself and stole our order. The restaurant is not preparing another order and the second delivery partner has been waiting outside the restraint for more than...