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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Jul 12, 2026

Complaints 5249

Resolved

663

Unresolved

4586

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Swiggy reviews & complaints page 4

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I ordered 3 cold coffees and 2 French fries from Café Prime using the Swiggy app on [insert date].
However, I received only 2 cold coffees. When I informed the delivery executive and raised the issue, they said it's not possible to deliver the remaining item.

Instead of a refund, I was given a coupon valid only for 7 days. I did not receive the product I paid for, nor was I refunded.

This...

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Hi
I had placed the order on 20th June 2025 @ 10.50 pm having order ID [protected], which was delivered @ 11.21 pm. I had received uncooked frozen boneless wings in my order. I raised a complaint via Swiggy app @ 11.29 pm; within 8 minutes of receiving the order. The Swiggy bot’s resolution, while abruptly ending the conversation, was to write an email for resolution which was sent at 11.37 pm.
Since the written complaint,...

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I have ordered food from Thalassery Restaurant on[protected] at 8.34pm which was just 4.3 kms. Even on 10.27pm the item has not been delivered.

Almost 2 hrs... The swiggy service is becoming pathetic...

As I have made the upfront payment, If I cancel swiggy will not be paying me the refund also.

No one to file against such horrible support......

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Order Details:
Order Number: [protected]
Restaurant: Ganesh Bhavan
Delivery Executive Name: Santhoshkumar S
Order Amount: ₹300
Date of Incident:[protected]
The delivery executive, Mr. Santhoshkumar S, acted in a highly disrespectful and unprofessional manner. He raised his voice unnecessarily and used abusive language while speaking to my father, who received the order. His loud and aggressive...

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As it was the main thing in the order and not just 10-20 rupees to just leave as it is . This is very disgusting on swiggy side as when i contact burger king on the issue they say you have to contact swiggy because order is through swiggy, and when swiggy is contacted you give such useless responses. As a customer i have paid 209/- for the burger, packing fees of 37/- ( for i dont know what is packed because there were just fries in a piece...

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Hi
I had placed the order on 20th June 2025 @ 10.50 pm having order ID [protected], which was delivered @ 11.21 pm. I had received uncooked frozen boneless wings in my order. I raised a complaint via Swiggy app @ 11.29 pm; within 8 minutes of receiving the order. The Swiggy bot’s resolution, while abruptly ending the conversation, was to write an email for resolution which was sent at 11.37 pm.
Since the written complaint,...

+1 videos

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Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road Bengaluru Bangalore District, Karnataka, India, 560029.

Respected Sir/Madam,

This Is To Bring To Your Notice That The Plain Butter Loaf Cake x 01 Quantity And The Marble Loaf Cake x 01 Quantity For The {Order ID/Number :- [protected]} Has Been Delivered In Completely Rotten /Spoiled Condition By Your Swiggy Delivery Agent Which Is Completely Unacceptable As It's Totally Inconsumable...!!! I Hope That Sir/Madam, You Yourself Can Understand Such An Unexpected Incident Which Raise...

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I've been a regular customer for swiggy since many years. I placed an order today, but it has been over 2.5 hours and I have still not received it. The restaurant is located less than 1 km away, yet there has been no progress or resolution. I have tried calling the delivery executive more than 5 times—with no answer—and attempted to reach customer care over 7 times, but the line has been continuously busy or unresponsive.

This...

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Website: www.swiggy.com

I have placed order from bakingo restaurant and mentioned the note to write on cake and for confirmation I called many times to restaurant and raised issue in Swiggy help, they have said that don't worry restaurant will do it if not we will assist you I have mentioned first only after delivery the cake got without any note, I have said first only if note is not mentioned I don't want the cake I will return, again after delivering the order...

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I had ordered various items from Swiggy Instamart this morning.
The Swiggy Instamart order id: [protected].
One of the item was Yardley London English Lavender Perfumed Talc For Women.

Unfortunately they have set me a rusted, damaged pack and I want to return it and/or get a refund....

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Dear Team,
I am writing to formally raise a concern regarding an order I placed through Swiggy on 21-May-2025, which I had to cancel shortly after placement due to an address error.
Order Details:
Restaurant Name: Mumbai Zaika
Order No.: [protected]
Order Amount: ₹1028
Order Item: Chicken Mughlai Khepsa
I realized within 2 minutes of placing the order that the delivery address selected...

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Address: lower parel ,mumbai

I am writing to express my disappointment regarding the food I received in my recent order.

The food was bitter, undercooked, and seemed stale. It did not appear fresh or safe to eat, and this has caused a very unpleasant experience for me. I always trust Swiggy for quality service, but this time I was really disappointed.

I request you to please look into this matter and take appropriate action against the restaurant....

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I am writing to raise a complaint regarding my recent order (Order ID: [[protected]
]) placed on may 21 2025 at 2:13 PM. The order has been marked as delivered in the app, but I have not received it.
The delivery guy has asked me to tell the OTP to get the order from the store so I did tell him the OTP and now he's not even answering calls.
I was waiting at the delivery address throughout the expected delivery...

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I am writing to lodge a complaint against Swiggy for non-delivery of food despite payment and fake delivery confirmation. The details of the order are as follows:

- Order Number: [protected]
- Order Details: Veg Cheese Grilled Sandwich
- Payment Method: Online Payment
- Date of Order: 16.05.2025
- Time of Order: 1.13 PM

Despite making the payment online, we did not receive the...

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Complaint:
I’m raising a final escalation against Swiggy for a completely unacceptable delivery experience and poor customer support handling.

On 12th April, I placed an order with Swiggy (Order ID: [protected]) in Hyderabad, where melted ice cream was delivered, making the item completely unusable and unfit for consumption.

I immediately reached out to Swiggy customer support, and what followed...

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I placed a food order through the Swiggy app on 9th April 2025 from Akarsh Pride Restaurant at around 1 PM. While entering my delivery address, due to Swiggy’s auto-suggestion system, the address was mistakenly recorded as a nearby but incorrect location with a similar name.

As soon as I realized the issue, I contacted the delivery partner to inform him and requested that he deliver the order to my actual address, which was...

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Website: www.swiggy.com

Dear Swiggy Customer Care Team,

I'm writing to bring to your attention a concerning issue with my Instamart order (#[protected]) placed on 12.03.2025. I had ordered boAt Airdopes 141 earbuds for my husband on the occasion of Holi.

Upon opening the package, I found it empty except for the box, charging cable, and manual. The earbuds and case were missing. I immediately contacted customer care and was directed...

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I had placed an order in Swiggy with an estimated time of 25 mins. But order was not picked up even after 25 mins. When I contacted the delivery person, he said he has 2 orders and will deliver only after 20 mins more. So I asked the customer care to cancel the order. I didn't receive proper response for 20 mins. Meanwhile, the delivery person arrived to deliver the order. I told him to wait untill the problem is resolved. The customer care...

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I have placed an order in Swiggy in Aminia restaurant. Just in a minute I realised that the quantity confirmed for the order was wrong it was 1 instead of 2. I raised a request for modify/ cancellation. They have deducted the whole amount I paid Rs.141 immediately. I spoke few customer care executives also. They have told that it is the company policy that they will charge full amount as cancellation fee. The invoice shared with me is just...

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I ordered lunch from Adayar Ananda Bhavan through the Swiggy app. The estimated delivery time was 17 minutes, but my order was significantly delayed. When I contacted the delivery person, he mentioned that he was waiting for another order and advised me to seek help online.

However, Swiggy’s customer support was unhelpful and did not provide any assistance. After multiple delays, my food finally arrived almost an hour later,...

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