Swiggy Complaints & Reviews

Hi
I had placed the order on 20th June 2025 @ 10.50 pm having order ID [protected], which was delivered @ 11.21 pm. I had received uncooked frozen boneless wings in my order. I raised a complaint via Swiggy app @ 11.29 pm; within 8 minutes of receiving the order. The Swiggy bot’s resolution, while abruptly ending the conversation, was to write an email for resolution which was sent at 11.37 pm.
Since the written complaint,...

Respected Sir/Madam,

This Is To Bring To Your Notice That The Plain Butter Loaf Cake x 01 Quantity And The Marble Loaf Cake x 01 Quantity For The {Order ID/Number :- [protected]} Has Been Delivered In Completely Rotten /Spoiled Condition By Your Swiggy Delivery Agent Which Is Completely Unacceptable As It's Totally Inconsumable...!!! I Hope That Sir/Madam, You Yourself Can Understand Such An Unexpected Incident Which Raise...

I've been a regular customer for swiggy since many years. I placed an order today, but it has been over 2.5 hours and I have still not received it. The restaurant is located less than 1 km away, yet there has been no progress or resolution. I have tried calling the delivery executive more than 5 times—with no answer—and attempted to reach customer care over 7 times, but the line has been continuously busy or unresponsive.

This...

I have placed order from bakingo restaurant and mentioned the note to write on cake and for confirmation I called many times to restaurant and raised issue in Swiggy help, they have said that don't worry restaurant will do it if not we will assist you I have mentioned first only after delivery the cake got without any note, I have said first only if note is not mentioned I don't want the cake I will return, again after delivering the order...

I had ordered various items from Swiggy Instamart this morning.
The Swiggy Instamart order id: [protected].
One of the item was Yardley London English Lavender Perfumed Talc For Women.

Unfortunately they have set me a rusted, damaged pack and I want to return it and/or get a refund....

Dear Team,
I am writing to formally raise a concern regarding an order I placed through Swiggy on 21-May-2025, which I had to cancel shortly after placement due to an address error.
Order Details:
Restaurant Name: Mumbai Zaika
Order No.: [protected]
Order Amount: ₹1028
Order Item: Chicken Mughlai Khepsa
I realized within 2 minutes of placing the order that the delivery address selected...

Have ordered pav bhaji, but the quality is bad and a bad smell is coming, and pav bhaji tests are bad. I eat this food and it starting loose motions. This is highly disappointing and raises serious concerns about food safety and hygiene. I have attached snapshots for your reference.
I heartly Request you don't deliver this kind of food to customers. kindly take review of customers and Please refund my amount.
br...

I am writing to formally register a serious grievance against an online food delivery platform, Swiggy, and the restaurant Dakshin South Indian Hut, Ashok Nagar (Delhi), for delivering unsafe and contaminated food, which could have resulted in a serious health hazard.

On 28th May 2025, I placed an order via Swiggy (Order ID: [protected]) for a Dosa from the above-mentioned restaurant. However, upon consuming the food, I...

I am writing to express my disappointment regarding the food I received in my recent order.

The food was bitter, undercooked, and seemed stale. It did not appear fresh or safe to eat, and this has caused a very unpleasant experience for me. I always trust Swiggy for quality service, but this time I was really disappointed.

I request you to please look into this matter and take appropriate action against the restaurant....

Order #[protected]
Restaurant Kumarakom Gundy
Ordered Kerala Chicken Fry
Delivered Chicken roast...

Very Disappointed – Found sharp plastic pieces in My Food

I usually don’t leave negative reviews, but this experience was unacceptable. I ordered Dal makhani rice bowl from BOX8 - Desi meals on[protected], and to my shock, I found pieces of plastic in the food. This is not just poor quality control — it’s a serious safety hazard.

I expected a safe, enjoyable meal, and instead I was left...

I am writing to raise a complaint regarding my recent order (Order ID: [[protected]
]) placed on may 21 2025 at 2:13 PM. The order has been marked as delivered in the app, but I have not received it.
The delivery guy has asked me to tell the OTP to get the order from the store so I did tell him the OTP and now he's not even answering calls.
I was waiting at the delivery address throughout the expected delivery...

I am writing to lodge a complaint against Swiggy for non-delivery of food despite payment and fake delivery confirmation. The details of the order are as follows:

- Order Number: [protected]
- Order Details: Veg Cheese Grilled Sandwich
- Payment Method: Online Payment
- Date of Order: 16.05.2025
- Time of Order: 1.13 PM

Despite making the payment online, we did not receive the...

My friend placed an order for me from swiggy with the order ID#[protected] which was already paid at the same time. However the delivery partner(Avdesh Kumar Mishra, [protected]) told me that the order was COD and double charged me at the time of delivery. Ever since the delivery boy's phone number is either unanswerable or switched off. I tried taking help from swiggy customer care but neither did they connected to the delivery partner nor did they resolve my issue, instead they kept me waiting for almost an hour on the chat desk. I would like to file a complain against the delivery boy as well the swiggy help desk for such misconduct and fraudulent behavior and would like to have a refund of any one payment I made for the order.

I ordered two items from McDonald's via the Swiggy app. However, the McFlurry was missing from my order, and the cold drink had completely spilled over all the food.

I specifically ordered this meal because it included the McFlurry. I called your representative, but they put the call on hold and seemed to go elsewhere. After some time, the call was disconnected. I need you to refund my amount and also ensure better handling from your employees.

If possible, kindly check the recordings of the two calls. I called from +91 [protected].

This was my worst experience with Swiggy. Please refund my amount to UPI ID [protected]@pthdfc.

Kindly resolve this issue as soon as possible.

Date - 06/05/2025
e-mail : iphone[protected].[protected]@gmail.com

Hi i had placed an order from swiggy on 04 th May vide order number #[protected]

The order was wrongly placed and i cancelled within 2 minutes. However i was charges the entire amount of 527 as cancellation fees

I escalated the matter to their support desk, who stated that as per their policy they penalize the whole amount of cancellation to compensate for the food wastage and the rider charges

when i cancelled the order within 2 minutes where was the food made for wastage compensation and when was the rider assigned for the delivery

This is simply swiggy putting a penalty on customer and taking away their money without any justification or manual

No swiggy manual states that cancellation within 2 minutes shall attract the total amount as penalty

Hello Team,

I've ordered Pedestal Fan(Havells) and I received Defective Product and I've raised concern yesterday itself(As soon as I received Order) and uploaded Video of Defective Product as a Proof and by that time support team said it was eligible for refund/Exchange and they said me to wait 6h after 10h also I didn't get any update on my issue and again i contacted them via chat support in insta mart now we are hearing that From instamart support mail
" Instamartsupport
Sun, Apr 27, 7:25 PM (17 hours ago)
to me

Dear Customer,

Greetings from Swiggy Instamart.

I certainly understand your concern and apologize for any inconvenience caused but we regret to inform you that we will not have the option to process the refund since we were unable to validate your claim.

Having said that, I would also like to assure you that we always take our customer's complaints very seriously and that we have taken this up with the concerned team who will definitely look into this issue. We would once again like to apologize.

Thank you for choosing Swiggy! Have a great day and stay safe.

Regards,
Kashish,
Instamart Support

Please look into our issue Sir If no refund or compensation is there what we will do with wrong Defective Product? kindly please initiate Refund /Exchange Sir.

I ordered a Tomato Pizza via Swiggy, but received a cold, messy pizza with a piece of capsicum inside. The box was also partially damaged and the pizza was upside down.

This is a clear case of wrong item delivered and careless handling. I uploaded a photo through Swiggy’s app and even tweeted tagging @SwiggyCares, but there has been no response or refund.

As a customer, I expect the item I paid for — not a poorly handled, incorrect item.
I request a full refund and a clear resolution from Swiggy. If not resolved, I’ll escalate this further legally and through food safety channels.

Order ID: #[protected]
Date: (20/04/2025)
Platform: Swiggy App

Subject: Non-issuance of Promised ₹150 Coupon by Swiggy Despite Repeated Follow-ups

Complaint:

I am writing to file a complaint against Swiggy for failing to issue a ₹150 coupon that was promised to me. It has been over 10–12 days, and despite multiple follow-ups with their customer support, the issue remains unresolved.

Every time I reach out to them, I am told that there was a “technical issue” and to wait another 24–48 hours. However, this cycle has repeated several times without any actual resolution. I have screenshots of the conversation where the coupon was promised and where their support repeatedly assures me that it will be resolved “soon.”

This behavior is not only unprofessional but also deceptive. I feel cheated and frustrated as a loyal customer.

Resolution Sought: I request Swiggy to:

Immediately issue the promised ₹150 coupon.

Provide an explanation for the delay and mishandling of the complaint.

Ensure better customer service so such issues are not repeated.

I ordered food using Swiggy app order id [protected]. This item was showing for bolt delivery hence I ordered it because i am hungry. They literally delivered after 45 minutes the food was not hot obviously not eatable because that was Rolls it has no taste after gets cold.thats why it was gone in dustbin. I chat with their bot and also after multiple times of try connected their support on chat. Asked them that order not even ready yet, they said after confirmation that restaurant not prepared order yet, but before that i already confirmed with the restaurant that order was already ready within 10 i asked them for a proof so they said they have CCTV their so i can get it. Even restaurant already mentioned that the updated the status Swiggy not showing to their customers that was restaurants faults. After that Swiggy support team accepted their mistake and apologised me.
Request direct customer care support and fine them for false commitment and misleading advertising of bolt delivery and biggest one reason to wastage of food. ( i am from the farmers family i know the values of food )
I have that all recordings of chat.