Swiggy Complaints & Reviews

I am writing to lodge a complaint against Swiggy for non-delivery of food despite payment and fake delivery confirmation. The details of the order are as follows:

- Order Number: [protected]
- Order Details: Veg Cheese Grilled Sandwich
- Payment Method: Online Payment
- Date of Order: 16.05.2025
- Time of Order: 1.13 PM

Despite making the payment online, we did not receive the...

My friend placed an order for me from swiggy with the order ID#[protected] which was already paid at the same time. However the delivery partner(Avdesh Kumar Mishra, [protected]) told me that the order was COD and double charged me at the time of delivery. Ever since the delivery boy's phone number is either unanswerable or switched off. I tried taking help from swiggy customer care but neither did they connected to the delivery partner...

I ordered two items from McDonald's via the Swiggy app. However, the McFlurry was missing from my order, and the cold drink had completely spilled over all the food.

I specifically ordered this meal because it included the McFlurry. I called your representative, but they put the call on hold and seemed to go elsewhere. After some time, the call was disconnected. I need you to refund my amount and also ensure better handling...

Hi i had placed an order from swiggy on 04 th May vide order number #[protected]

The order was wrongly placed and i cancelled within 2 minutes. However i was charges the entire amount of 527 as cancellation fees

I escalated the matter to their support desk, who stated that as per their policy they penalize the whole amount of cancellation to compensate for the food wastage and the rider charges
br...

Hello Team,

I've ordered Pedestal Fan(Havells) and I received Defective Product and I've raised concern yesterday itself(As soon as I received Order) and uploaded Video of Defective Product as a Proof and by that time support team said it was eligible for refund/Exchange and they said me to wait 6h after 10h also I didn't get any update on my issue and again i contacted them via chat support in insta mart now...

I ordered a Tomato Pizza via Swiggy, but received a cold, messy pizza with a piece of capsicum inside. The box was also partially damaged and the pizza was upside down.

This is a clear case of wrong item delivered and careless handling. I uploaded a photo through Swiggy’s app and even tweeted tagging @SwiggyCares, but there has been no response or refund.

As a customer, I expect the item I paid for — not...

Subject: Non-issuance of Promised ₹150 Coupon by Swiggy Despite Repeated Follow-ups

Complaint:

I am writing to file a complaint against Swiggy for failing to issue a ₹150 coupon that was promised to me. It has been over 10–12 days, and despite multiple follow-ups with their customer support, the issue remains unresolved.

Every time I reach out to them, I am told that there was a “technical...

I ordered food using Swiggy app order id [protected]. This item was showing for bolt delivery hence I ordered it because i am hungry. They literally delivered after 45 minutes the food was not hot obviously not eatable because that was Rolls it has no taste after gets cold.thats why it was gone in dustbin. I chat with their bot and also after multiple times of try connected their support on chat. Asked them that order not even ready yet, they said after confirmation that restaurant not prepared order yet, but before that i already confirmed with the restaurant that order was already ready within 10 i asked them for a proof so they said they have CCTV their so i can get it. Even restaurant already mentioned that the updated the status Swiggy not showing to their customers that was restaurants faults. After that Swiggy support team accepted their mistake and apologised me.
Request direct customer care support and fine them for false commitment and misleading advertising of bolt delivery and biggest one reason to wastage of food. ( i am from the farmers family i know the values of food )
I have that all recordings of chat.

Complaint:
I’m raising a final escalation against Swiggy for a completely unacceptable delivery experience and poor customer support handling.

On 12th April, I placed an order with Swiggy (Order ID: [protected]) in Hyderabad, where melted ice cream was delivered, making the item completely unusable and unfit for consumption.

I immediately reached out to Swiggy customer support, and what followed...

I placed a food order through the Swiggy app on 9th April 2025 from Akarsh Pride Restaurant at around 1 PM. While entering my delivery address, due to Swiggy’s auto-suggestion system, the address was mistakenly recorded as a nearby but incorrect location with a similar name.

As soon as I realized the issue, I contacted the delivery partner to inform him and requested that he deliver the order to my actual address, which was...

I placed a waffle of amount of 196 rupees from Xo belgium waffle. I accidently cancelled the order after around 4 mins . But I immediately called the customer care excutive to replace the same order but they told they could nt do anything .I made the payment through upi so I asked them to refund me the money for that also they told they couldn't do anything.So.at the end I lost my food and my money.
I want to complaisn onnthis either...

I am running a cloud kitchen name with anand shekhawati foods restaurent id 1048033
last week payout from date 16 march to 22 march and payout recieved date is 26 march. Sewiggy deducted extra amount 2224.72 rs for order dispute but not giving any valid proof.

I escalate issue with swiggy restaurent partner team on[protected] but still no reply ffrom there end and I conected with swiggy appointed manage neha bhanot (+91...

Hi, this is Shravan.

I had ordered food on Swiggy, but it was not delivered. I tried calling the delivery person, but he did not answer. I then reached out to Swiggy’s support team for help, but they are not responding. The amount has been debited from my account, but I have not received my order. Despite sending multiple emails to the Swiggy team, I have not received any response....

Respected Sir/Madam,

I am writing to formally lodge a complaint against Swiggy regarding their unprofessional handling of my issue. My order (Order ID: [protected]) from Burger Bites through Swiggy was incomplete, as the regular mayo dip I paid for was missing.

Upon realizing the issue, I contacted Swiggy’s support team. Instead of resolving it immediately, they asked me to email them, causing unnecessary...

Dear Swiggy Customer Care Team,

I'm writing to bring to your attention a concerning issue with my Instamart order (#[protected]) placed on 12.03.2025. I had ordered boAt Airdopes 141 earbuds for my husband on the occasion of Holi.

Upon opening the package, I found it empty except for the box, charging cable, and manual. The earbuds and case were missing. I immediately contacted customer care and was directed...

Hello team
I had ordered food on Friday i.e. dated as 14th march, 2025 in the Swiggy. But one of the item - Chicken Kebab (5pcs) was missing in the delivery, when I had mailed to Swiggy, they responded back with the below information & they had closed my case:
"Thank you for writing to us, we'll share the feedback with the restaurant considering the responsibility of packing the items lies with them.

Unfortunately,...

On 13th March 2025, I ordered 6 Black Forest, 1 Alpansho Mango family tub, 1 Oreo and Cream cup ice cream of Kwality Walls from Swiggy. Of which all the Black Forest Ice creams were expired. These were expired in Aug 2024, still they send delivered those Ice creams to me. Me and my 6 years old nephew had 1 ice cream each, after that we saw that. I have informed Swiggy about that, but they are not taking any action. I have mailed them as well...

I placed my order on seiggy application on 14 march 2025 @ 5:46pm
and order reaches me @ 7:23pm
the order was 1.27 hrs delay and when i raised my concern for the same to one of the executive, she cancelled my order without any knowledge of mine
now its showing an cancellatine fee of ₹293 on my account
so when i haven't cancelled my order of my own, why i am liable to pay the charge
when i try to contact...

I ordered from Swiggy (Order ID: #[protected]) and paid for Biryani Jumbo Pack & Veg Manchuria (Half). However, Veg Manchuria was missing from my order!

I immediately contacted Swiggy support, but instead of resolving the issue, they just asked me to leave a review for the restaurant and refused to refund my money for the missing item. This is completely unfair and unacceptable!

Why should customers pay for...

On Feb25, 2025 I ordered a few items on Swiggy Instamart. One of them is Garnier Color Naturals Creme Hair color shade 3 darkest brown box. Since I didn't need it for immediate use and ordered it only to get the "free" home delivery, I left it unopened. When I opened the box last week, I found that one of the contents was missing. The box usually has a tube of colourant, a bottle of developer, 2 sachets of conditioner and a pair of gloves....