[Resolved] Swiggy — Food not delivered
I had placed an order with order number
#[protected] with Swiggy. But swiggy had sent a fantastic illiterate delivery boy named Rabbani to deliver my order. So I came down to pick my order, and waited for more than 15 minutes But I found nobody there. then I have called him several times, he didn't pick the call. Then I got a doubt that he might have done something with my order #[protected].
With deeply frustrated I went to my place and had a chat with Pooja Sharma (Customer Care) from Swiggy, where I couldn't get any solution. This order being a Prepaid order (paid through credit card). The delivery boy had some other better plans. After being cheated very badly. Somehow Pooja sharma could able to trace this delivery guy. he came in Call and told that he
had delivered it to somebody else named Rama Rao and fled away (Lets believe him- as per his story). I got tensed. because I was supposed to get my order by 10:10 PM on 4/4/2016. But it is already 11:00 PM.
Spoke to him, he had accepted that he has given to wrong hands.he said "Bohoth galthi hua sir". And still i was searching for a solution but in vain. And in the meanwhile Pooja sharma replaced Chandra Mohan (Customer Care executive). He came in line and the delivery boy promised to get the same order by 11:10 PM stating that he will get in another 10 minutes. with a parallel call with Mr. Chandra Mohan. Finally I came to know that these guys will make me leave without food for me and my team. Yes the moment came. When Chandra Mohan called me back and said that he will arrange for a refund of my money within 24 hours. And for record purpose he asked me to send in mail format. so I have drafted this email.
My agony, my anger, my frustration are of no use in front of your awesome service. But still I have cursed you to the utmost level I can because I was so much hungry.
Please investigate and bring me my justice. The person (Rabbani - the illiterate delivery boy) who had committed this mistake should be punished, and I should be let known about that.
Please Please, never do this again else you will not sustain in this market. Thanks hoping will get Justice soon, and Find below the order which i placed and inturn got absolutely NOTHING till now.
This is the highest Point of Escalation. Treat this as topmost priority
Complaint marked as Resolved Sep 10, 2016
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