Tata Swach Complaints & Reviews

Dear Sir,

Myself Rizwan khan i was worked with Tata Chemicals Ltd since 09.10.09 to 15.02.11 on Mafoi payroll.

I have switched on 16.02.11 from Tata Chemicals ltd.and i have completed my pf withdraw form process and given to Mafoi Nasik Office on 08.04.11

I have called to Mafoi Office but nobody respose

Please do Something

Thanks
Rizwan khan

i had ordered tata swach bulb replacement from its site.they had sent me the Consignment number: [protected] ,through blue dart , which cant be tracked in blue dart site. it says, number not found. and i tried contacting the customer care and mailed them. they replied with some irrelevant mail. the mail says the product has already been delivered. THE MOST SHOCKING THING IS, THEY WERE GIVING ME SOME OTHER TRACKING NUMBER WHICH IS NOT SERIOUSLY MINE. and that too the destination mentioned as chennai.
what is this suppose to mean?? this is how they value their customers.
plz do the needful rectification and clarifications regarding this issue and hope it doesnt happen again in future when i make an order.

I BOUGHT TATA SWACH WATER FILTER FROM STAR BAZAAR. THE BOOKLET SAYS CHANGE MESH IF NOT WORKING. THE MESH 1 AND 2 ARE SIMPLY NOT AVAIALBLE ANYWHERE NOT EVEN ONLINE!!!!! AND IT HAS BEEN USED ONLY 15 DAYS. THE BULB IS AVAILABLE BUT NOT THE OTHER PARTS. THE CUST CARE SIMPLY REGISTERS THE PROBLEM AND NO ONE COMES BACK. I THINK TATA HAS TAKEN US ALL FOR A RIDE. TATA IS A CHEATER!!! DESH KA NAMAK NAHIN HAI DESH KA NAMAK HARAAM HAI!!!

Not working
Hi

Bought Tata Swach end of May (2011). Since July 1st week onwards, Tata swach stopped working. The water does not flow to the bottom container at all. Every week I had taken care to clean the filters as mentioned in the booklet. However no use. Now, its not useful at all.

Please let me know how to get it rectified.
Bought it at dealers in Delhi, Preet Vihar.

Thanks
Prerna

Dear sir
i have placed order on june 30 2011 and dispatched from your office on 4th of july


it is more than 15 DAYS

i got call from your call center it gives non responsible reply.your customer care team gives reply before reading the contains of letter

(encosed copy for further reading)

i think i have made mistake of ordering tata swtch. had i order pureit i would have got in two days only .if your service's are so good that

you anoid customer before he becomes customer and user god only should bless your product and shipment company

post office would be better choice for you i think.


unable to locate the consignment hence this mail


please track it and help me get tata swatch at earliest.

.

thanking you
mahesh kawle
[protected]












On Tue, Jul 12, 2011 at 10:30 PM, mahesh kawle <[protected]@gmail.com> wrote:

Dear sir
i have placed order and dispatched from your office on 4th of july
it is more than week
unable to locate the consignment hence this mail
please track it and help me get tata swatch at earliest
thanking you
mahesh kawle




On Tue, Jul 12, 2011 at 9:22 AM, tata swach <[protected]@tatachemicals.com> wrote:

Dear Sir,

The consignment number gets uploaded in the system after 2 days of placing an order.

Thanks & Regards,

TATA SWACH customer care team



http://www.tataswach.com/images/logo_ts_01.gif



From: mahesh kawle [mailto:[protected]@gmail.com]
Sent: Monday, July 11, 2011 9:30 PM
To: tata swach
Subject: non receipt of tata swatch






Dear sir,
i have not received tata swtch so far that is on 11/ 07/2011.
tracking on courier is blocked by courier company
requesting you for action at your end

thanking you

dr mahesh kawle

mobile [protected]
call time 11 am to 11 pm all days
if busy call again after an hour









We are pleased to let you know that the order you placed on the TataSwach website has been dispatched. Your order details are given below. Please keep this email; you will need to refer to the order number in any future communication.
Order number:[protected]
Order date: 30 June 2011
Status: Dispatched
Date of dispatch: 04 July 2011
Courier name: BLAZEFLASH
Consignment number:[protected]
You can track your order through this page: www.tataswach.com/shopping/order_tracking.aspx



Items


Quantity


Unit Price


Cost

Tata Swach Smart + extra Tata Swach Bulb (Tata Swach Smart — green)


1


1213.00


1213.00


Subtotal


1213.00







Total


1213.00


Free shipping; price is inclusive of taxes



Shipping details:
no.7 ganesh nagar p.k.salai extn karaikal 609602
Karaikal
Puducherry
India
638455
[protected]



Your order will be delivered within 10 working days. We will try our best to reach the order to you in the estimated time, but we cannot guarantee it
No cancellation will be accepted once the material has been dispatched or after 48 hours of placing of the order, whichever is earlier



For enquiries on your order, write to us at [protected]@tatachemicals.com

Received the purifier after 7 days from ordering online and that too in a broken condition, when i contacted the too free number they told the complain has been forwarded to the concern team who will contact me
1. I didn’t receive any complain number as they don’t have a system of complain number they assume all their customers are happy customers,
2. next time after 3 days I again contacted the toll free number and the other end person didn’t knew anything about my complain so it was again forwarded to the concern deck, I assume there is no concern deck at all for complains
3. There is no email address for registering the complains
4. Today it is 7 days after I received the purifier and i have now already bought other purifier from local market
it was indeed a waste of time buying online from Tata website

I had ordered online a Tata Swach Water purifier on[protected] vide netbanking payment of Rs. 1,498/-.

The item was despatched on[protected] by Blazeflash courier Service vide their docket no.[protected].

It arrived after about 10 days and I got a call from the local courier office to come and collect the same. On reaching, I found the packet completely torn and damaged.

I mailed in their customer care email id, i.e [protected]@tatachemicals.com on[protected] &[protected] followed by a call at their Mumbai office on[protected] @[protected]. I came across one Mr. Rakesh of their Marketing cell.

But inspite of all these, neither have they replaced the product, nor have they responded to any of my communication.

Please help me.


-PRIYANK PRATIM BHATTACHARYYA
Jorhat, Assam
(+[protected]

Tata Swach order no.[protected]

I ordered Tata Swach smart Green color online on 30 Jun vide above order along with extra bulb.

I received the delivery last week where the upper container was damaged and the additional bulb was broken. I sent a email to tata swach last Friday and also spoke to their call center where the representative told me i would be contacted in 3 working days and defective goods would be replaced. Today is day 3 and no one has contacted nor any reply received for my email. This is poor service. when i called the call center today again i was told to wait another 3 working days. I need defective goods replaced immediately or money refunded.

Atul

I purchased on Tata Swach on 23/08/2010 from Pai International Electronics Ltd.
Opp.Baliga super Market,Bejai,Mangalore-575003 by seeing company name TATA,after two months of purchase water stopped flowing to second container then shop keeper informed to replace Swach Bulb but in advertise they are informing that it filters 3000 lites of water, but we are only 2 members in family within 2 months filter stopped filtering for example if we r using perday 10 litre means 600 litres for 60 days.
I replaced swach Bulb for the first time on 20 june 2011 & purchased from Udayakitchenext,Kankanady,Mangalore-575002.Swach Bulb is not firmly fitting to the lower container so that water flows out all the sides instead of coming from Mesh3(filter).Regarding this i informed to Shop Keeper & also to Toll Free No-[protected] (customer care)of the company.
Shop-keeper retained lowercontainer of water filter to check the same with company people.Customer care people informed 72 hours required to solove the problem.
I am not satisfied with customer service & product.I want my money back.I don"t need Tata swach.after 48 hours my compliant is not yet attened.

I REGISTERED COMPLAINT ON JUNE 20 2011,TO CUSTOMER CARE EVEN AFTER 10 DAYS MY COMPLAINT NOT YET SOLOVED.

My friend sandwip majhi has ordered a tata swach (water purifier) online on behalf of me on 13 june 2011. I have the details with me in written communication. Order number is:[protected]. Tata swach has mentioned in the mail that they have dispatched the product on 15 june 2011. I have called them several times with the consignment number along with the order number. But they said it is dispatched and will be delivered to you by 10 working days. I am yet to receive the product and my family is getting affected because the of the old water purifier which is producing impure water.
When I am checking online in the website given by them: www.Tataswach.Com/Shopping/Order_tracking.
Aspx with the order number it is showing the status: dispatched, dispatch date: 15/06/2011 , courier name: blazeflash, consignment no:[protected].

Dear Sir/Mam,

I "Manoj K Prajapati" payment done to Tata Swatch product through my hdfc netbanking via CCA11FCGU114-Avenues India Ltd, from my account amount 1498/- debited to you but according to Tata Swach mail payment declined.

So, I am very unsatisfied from this process or service.
Pl do the needful and take necessary action for better relationship with you in future.

Pl reply.....................

I purchased on Tata Swach on 23/08/2010 from Pai International Electronics Ltd.
Opp.Baliga super Market,Bejai,Mangalore-575003 by seeing company name TATA,after two months of purchase water stopped flowing to second container then shop keeper informed to replace Swach Bulb but in advertise they are informing that it filters 3000 lites of water, but we are only 2 members in family within 2 months filter stopped filtering for example if we r using perday 10 litre means 600 litres for 60 days.
I replaced swach Bulb for the first time on 20 june 2011 & purchased from Udayakitchenext,Kankanady,Mangalore-575002.Swach Bulb is not firmly fitting to the lower container so that water flows out all the sides instead of coming from Mesh3(filter).Regarding this i informed to Shop Keeper & also to Toll Free No-[protected] (customer care)of the company.
Shop-keeper retained lowercontainer of water filter to check the same with company people.Customer care people informed 72 hours required to solove the problem.
I am not satisfied with customer service & product.I want my money back.I don"t need Tata swach.after 48 hours my compliant is not yet attened.

Surprisingly the customer care of Tata Swach is one of the most non respondent customer care cell I have came across....

I tried to place an order online which failed and was happy to get a immediate call back from the customer care from Swach team with follow up that my transaction has failed and was impressed with the kind of customer care Tata has. Meanwhile placed the order online (Order ID .[protected] and again received a immediate call back that the order will be shipped and delivered within 10 days, Specified to the caller will it be working or a total of 10 days, clarified again it will be 10 days in total.

Misery starts, no status updated in 10 days for the order online kept on checking again & again it still shows order under process. Sent a mail to one Ms Amrita Dey assured that you will get a immediate response back. No response till date, called customer care again told that they can not track the order and was asked to send a mail, sent a mail again Ms Dey now finds it hard to reply to the email.

Don't take me wrong I have a car built by Tata have had good service & have given good feedback to others on buying & using Tata products but this is quiet surprising to see a organization with Tata Chemical as its parent company behaving like this....

I will suggest to buy it from a store rather getting in the hassle by purchasing the same online.

Well, we wanted to buy an offline/storage water purifier. Since we didn't want an RO water purifier, and we heard that pureit uses chemicals to purify the water, which has been proved harmful by experts, so we settled for swach, since it isn't RO, uses no chemicals, and can store 9+9 litres of water.

Now, I will not talk about the product quality and performance, rather I am posting this review to highlight the fraud Tata is committing with people.

As most of you must already know that Swach is advertised to have a capacity of 9 + 9 Litres, and that plays an important role in your mind, when you go out to buy the product, as it did in our case.

Now, we filled the upper compartment initially with 9 litres, and then gradually it went to the lower compartment and so we filled the upper one again with more water.

Later we found water spilled around Swach, and we were confused as to where it was leaking from. To our surprise, we found that it was leaking from the top of the lower compartment. We were sure we didn't fill more than 9+9 litres of water, so why was it leaking?

Seems like you cannot have both the upper and lower compartments full simultaneously, i.e., you can never have 9+9 = 18 litres of water in the purifier.

Instead you can have 9+0, 8+1, 7+2, 6+3, ..., 1+8, 0+9 litres, i.e., not 18 litres as is being advertised aggressively .

This is just a play of words by the marketing department of Tata, since both the upper and lower compartments do have a capacity of 9 litres each, but still they cannot be full together.

So essentially Tata is misleading people who are paying for the product for an advertised capacity of 18 litres, which is a total lie. Also I don't understand why this product needed to have such a modular design, i.e., if the lower and upper compatments were joined, this problem wouldn't have existed.

I don't understand what's wrong with Tata, and why is it rolling out substandard products in the market. It used to be a good company, but now it's just a sham.

I hope this review lets other buyers have a good sense of judgement when going out to buy a water purifier.

PS: Please don't consider this anti-tata propaganda, I am not an agent of any other company, in fact, I'll go on to say that most companies out there are misleading or plain robbing the consumers of their hard earned money.

DEAR SIR,

THIS IS TO INFORM YOU THAT BY MISTAKE I HAVE BOUGHT A TATA SWACH WATER FILTER FROM NATIONAL BARTAN BHANDAR LAJPAT NAGAR, NEW DELHI-24. IN MONTH OF JANUARY 2011. IT HAS JUST WORK FOR ONE MONTH AFTER THAT I SPOKE AT CUSTOMER CARE AND THEY TOLD ME KINDLY CHANGE THE BULB. AGAIN I SPENT RS 300/ AND THAT BULB IS ALSO NOT WORKING , AND REGARDING THAT AGAIN I SPOKE AT CUSTOMER CARE AND THEY SAID CHECK THE HOLE AT BOTTOM OR SOME OTHER PARTS. WHEN I TOLD HIM THAT I AM UNABLE TO DO SO KINDLY SEND SOMEBODY THEY SIMPLY SAID NO BODY WILL COME TO YOUR PLACE YOU HAVE TO DO IT YOUR SELF.

NOW KINDLY TELL ME THIS IS THE WAY TO DEAL WITH A CUSTOMER. THIS MUCH BIG COMPANY IS DOING THESE KIND OF STUPIDITY WITH CUSTOMER. SO I AM REQUESTING YOU TO TAKE BACK THIS WATER FILTER AND REFUND MY MONEY.
KINDLY DO THE NEEDFUL AS SOON AS POSSIBLE.

ANURAG GERA,
307,PRAKASH MOHALLA,
EAST OF KAILASH,
NEW DELHI-110065.
(M) [protected]
(R[protected]

dear sir we bought TATA swach fr having hygienic water,we purchased it frm RajendraNagar(bareilly),.but we r sorry to bringup that shopkeeper isn'nt able to replace the filter choked after repeated requests.kindly llook into the matter & ask any of your dealer at here in Bareilly at company price.regards & warm wishes. .


Add-126B,UTSAV Part-2
Mahanagar,Bareilly
Ph.[protected],[protected].

Dear Sir,

I am Kush Kumar Gupta, Baljeet Nagar, New Delhi. I purchased Tata Swach water purifier from ESS AAy ventures, C-57, Preet Vihar, Delhi - 110092 before 04 days back on 4th May 2011. In these 04 days this purifier service was not good. There is a problem in a filter bulb. The Bulb is not safe as the Carbon Powder can easily come out of the bulb & water is not coming down. I complaited to Dealer & customer care office both this problem 03 days back but there is non response till now from there. I am very unsatisfied this product. Please help me.

If there is not revert back from your side I will go to Consumer Court.

Thanks & Regards;

Kush Kumar Gupta
+91-[protected]

I had purchased a new tata swatch bulb around 1 month back but from last 15 days it is not working properly. Water has not been coming out from it.
So please look into the matter and resolve this as soon as possible.

we bought a water filter of Tata swach by a shop. first two days it was fine. after just two days, filter got damaged and water was not coming through out that. we complaint to shopkeeper and said to return it back. but they changed that filter not the whole body of that. we returned back to home and again we found a problem. we called the mechanic many times who was from that shop. after two days mechanic picked phone and reply me that I you can complain to police, we cant mange it. they are cheaters and making fool to common people.

I have purchased a TATA Swatch water purifier just 4 month back. But from Monday, 04/04/2011 the bulb of the purifier is not working. Water is not coming out through the bulb. I Have called the helpline number and they told that they will not be able to do any thing..they have forward my complaint to the dept. But since then i have not received any Phone Calls and non of them have visited my place. At the time of buying the purifier the dealer told that TATA people will visited my home to inspect that the purifier is working or not. But till date nobody visited from the company. I would like to request the company to replace the Bulb urgently.

my email ID: [protected]@yahoo.com
Mobile No: [protected]