Think & Learn / Byju's — k-12 lenovo tablet (add-on - byjus) (10 inch)

Address:

Bangalore, Karnataka, 560010

Respected sir/madam,
"a very happy & prospaerous deepavali".

I'm giridhar mc f/o sinchana gm from bengaluru, karnataka. Herwith i am requesting good selves that as your councellor came n took an order for above said product on 3rd oct-18 for ₹ 16000/- through icici credit card. But at the same time he told me that at any time you may cancel the order. Very next day i called him n confirmed to cancel the above said order, then he told that "don't worry your order will be cancelled & my payment, made through icici credit card will also be deleted before you only. But this will happen only after completion of observation period (I. E. 30 days)".

And i have not received the product also.in between im trying call your councellor but his cell is switched off.

Kindly n humbly requesting you that as i'm middle class man i m facing lot of financial problems. My credit card showing overdue n bank staff calling me to pay the overdue amount immediately other wise will send notice. Please refund the amount of ₹16000/- immediately. And i m not shared any otp with you, but you had taken the amount from my card. How it is posdible, even if im not shared otp to you.?
I have receieved 4 same messages which you have sent on[protected] "you have ordered for byju's icse class 9 to 12 on k-12 lenovo tablet (Add-on - byjus) (10 inch) for rs. 76000. Payment of rs. 16000 through payu and rs.60000 through capital float. To confirm order, please share the pin 9244 with the counsellor. Otp valid for 24 hrs.".
Kindly refund the amount of ₹ 16000/- to my credit card. Hope you will understand my problem & oblige.
I have attached photo of byjus councellor & my daughter miss. Sinchana gm for your reference.

With regards,
Giridhar mc, cell no:[protected],
Email: giridhar. [protected]@gmail.com