[Resolved]  Tikona — Internet Frequent issue

Address:

B144, ANSAL TOWNSHIP, TALAWALICHANDA

I am using Tikona Broadband for more than a Year now and seeing issues with Frequent speed decrease and disconnections very frequently. This issue happens every month and would have to call customer care for same. This time, The issue is there for last 3 weeks now where I have screenshots of speed I was getting from each day. Had a discussion here (In Indore location ) with Tikona management from sales and they promised that the issue will get sort out within a day but now they are not picking up the phone. I have recording from conversation we had. When I raised request with Customer care, they mentioned that the issue got resolved within a day, but was not resolved and the management from Tikona also said that they mention the same without confirmation.

No one is now picking up the phone and not helping with my issue from Tikona and needed your help to file the complaint against them.

Earlier, I had plan for 60Mbps, their Engineer told me that I will not get speed of 60Mbps and I should get that reduced to 40 Mbps which I did. But I never got speed which affected my work a lot.