[Resolved]  Toplite Holidays — People scammed us and no option of refund within purchase of 24 hours

Address:Toplite holidays neelams the grand hotel post office road calangute gia 403516

Respected Sir/Madam

My name is Deep chandra arya

My wife and I got caught in a scam of Toplite Holidays Private Limited Company on 8th April 2022 in Goa.
We were going for a walk on Calangute beach, on the way we were stopped by the company hired man, he told us about his hotel anniversary that today is his hotel anniversary so he has a proposal for couples in which two cards will be given, if we become winners then we will get gifts at their hotels, by opening the cards she become the decided winner. We got caught in his trap and went to his hotel NEELAM GRAND HOTEL.One of their condition was that they would scratch the card after we walk around the hotel and Know about their membership. We went to the hotel and then they took us to a room where all the couples were already seated. We were also seated and explained how we can save both our money and time by subscribing to this company. Asif through his list explained to us about the places to visit around the world, then showed us some pictures of couples traveling to different places across the world through this subscription. We also decided to take the plan, we found this plan easy and affordable as it covers both national and international tours.
We are fully promised that we will get free pickup and drop facility, 4*, 5* hotel, and 9000 maintenance charges per alternate year if we will travel through it, and nothing more.We decided to take an alternate 10 years plan which was 89000 . I had less money in my debit card, so we were offered EMI. Asked to do EMI from credit card but due to slow internet, he converted EMI from his laptop- response then they made me to pay 75000 rs . We were not even given a chance to read the agreement and they took our signature.
We came to our hotel and read the review of the company, there were many negative comments regarding membership, we understood that we were caught in its trap.
So we are raising a complaint about this with in 24 hours and going to demand our money refund but the reviews says these guys not Going to that .
Don't know what to do, tried there no no ans
Also sent them email no response
So please suggest me should I do a police complaint of them too

I humbly request to Indian government & Tourism Ministry of GOA please look into the matter and ask this company to return the payments. These Highly Organized frauds with Honest & Innocents Tourist which bleed honest citizens from their hard earned money in this most Difficult time of COV 19.
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May 17, 2022
Complaint marked as Resolved 
Had word with toplite coustmer service they are polite and nice, They helping me to get my refund.
Toplite Holidays customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2022
Toplite Holidays Customer Care's response
Dear Sir,
Its very surprising that most of the consumer complain looks alike as if just read and copy pasted the same, Please let me remind you that non of the things were forced the presentation you attended was completely at your free will where you signed the concern form you agreed to give your time to the firm.
Secondly who signs a legal document without reading where it clearly mentioned its a non refundable and non cancellable package.
Most of all if the services of the company is not as given as mentioned on the contract than only you can request for a refund.
Most of the client use the forum for their unwanted terms. By dropping false allegations. We would go thru the contract norms and sorry to inform you refund is not possible but yes you can start using your services if you are a member.
Thanks & Regards
Team Toplite Holidays
Apr 17, 2022
Updated by Deep chandra arya
well you guys think that people are doing copy paste here but they not DEAR TOPLITE
the same thing happen with me in a same way
and its not you guys there are other companies to they doing the same we got two more different people saying we have a celebration in our resort and its free invitation and there will be gifts...then we understand that that's the game.
Verified Support
May 04, 2022
Toplite Holidays Customer Care's response
Dear Sir,
There no offense specific on you, Now aday its become trend to just misuse the forum against the firm, Don't mind me saying but most of the members who want to misuse the firm our just drafting the same and than on the basic of that alleygating what so ever with the firm, some call and say if you have refunded to them we also wont please try and understand it varies case to case.
But that doesn't mean speaking against the firm refund would be done, As our rules mentioned on the contract. Its a non cancellable non refundable package.
Secondly, I think you have been coordinating with the team on your issue.
Thanks & Regards
Toplite Holidays
Complaint comments 

Comments

They are fraud company when I asked for my refund they asking for 40 % charge as cancellation charge of amount.
Toplite Holidays Customer Care's response, Apr 16, 2022
Verified Support
Dear Sir
Please go thru the contract well.
The terms our mentioned clearly
Thanks Toplite.
Hi Deep Chandra,

I am also facing the same problem and this company is not allowing to refund. Let's file a legal case against this company together (i am also pitching most of the people whom this company is befooling, my email id is pawandesigns77atgmaildotcom).
waiting for your response
Fraud company..not giving refund when they are not providing good service atleast they should cancel membership and refund back

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