Travel Guru Complaints & Reviews

To
Mr. Ashwin Damera
CEO
Travelguru.com (“Travelguru”)
802, 8th Floor,
'C ' Wing Eureka Towers,
Mindspace, Link Road,
Malad (West), Mumbai
– 400 064

Dear Mr Damera,

Greetings. I must begin with saying that your website provides good travel information for hotels. This being the case I am duty bound to formally register my consternation...

Booking Confirmation from Travelguru.com[protected] [protected] [protected] [protected]

With reference to the above bookings it was surprising to note that on 16/07/2011 the booking for one room was not provided inspite of confirmed commitment.

THIS IS PURE CHEATING from TRAVEL GURU and when you complain no ones takes ownership and tries to play delaying tactics and to wash their hands off from the episode....

This is regarding my booking Id TGU[protected] .I cancelled it in time but they are not refunding my money as they are imposing this rule that ----Cost of first night (including taxes) and administrative fee shall be charged for cancellations upto 11-Aug-11 12:00 PM.-----How is it possible.Saroval people are ready to make the payment if Travelguru people will forward the case to them.But Travelguru doesnot want to refund due to this fraud...

Booking Id TGU[protected]

After getting my booking done with travel guru I consistently called for next 10-12 DAYS to request you to confirm my booking and each time I was told that the customer care personnel will get back to me and update the same or the problem will be resolved in 24 hrs. They never gave a call and neither clarity. Every time I was told no one is responding from the hotel. When I called up the hotel (from...

I had booked a resort through travelguru website on 21st April for 2 Night stay in Vythiri Resort, wayanad from 16th May to 18th May. However even though the bookings were not confirmed they had deducted the amount from my credit card.
After 2 weeks the booking was not confirmed and hence I cancelled my booking on 2nd May. It was mentioned to me that it would take 10 working days for the amount to be refunded. However it is more than...

We have booked for hotel rajdhani in hyderabad. All payments were made in advance. But it was shocking when we reach to rajdhani hotel. the manager said that there was no booking done by travelguru. In fact the manager told that they have not been paid for the room booked and hence even after long travel from mumbai we have to stand out of the hotel for two hours. as it was a pick season, there was no other good hotel available. It was a...

Hi,

I had made a booking with travel guru for Goa for December 17 to December 19th. There were three rooms booked for the stay with 9 people. The bookoing was done on December 4. On December 8, I placed a request with travelguru to cancel the booking for 2 people. The deadline for cancellation was December 16 after which the entire amount was non-refundable. Until now (December 17), I do not have any response from Travelguru....

I had a horrible tour experience. This is Pathetic and very bad experience with Travel guru. The information which has been given on TRAVELGURU.COM site is totally false, Hotel Rajdoot it not 3star hotel and very bad location or service.We have chosen based on TRAVELGURU.COM information and spent our hard earned money. Hotel Rajdoot is very bad hotel its very very expensive almost TRAVELGURU charge 3 times more then the condition of hotel...

i had cancelled my booking on 22 sep and have not got the refunds.everytime i call the concerned athority they tell me that my check has been despatched today.they dont give me the courier details also.i cancelled my booking bcoz i needed money for my mother's treatment.i m very much mentally disturbed with this response of the travel agency.PLS take necessory action.
DR.NITIN GULATI...

I have booked Hotel Accommodation in TUNE HOTELS PENANG through Travel Guru first time (UNFORTUNATELY) with the following reference..
WCT82649674
SELVAKUMAR RAMASAMY
[protected]
Check-in Date: Friday, 09 July 2010 Check-in Time 1400
Check-out Date: Tuesday, 13 July 2010 Check-out Time 1000

3812 INR charged to your credit card to complete your pre-paid reservation. This amount includes room...

I had booked hotel accomodation at Pune in March 2010 through TravelGuru.com. However, I cancelled the same within a day due to change in my plans. Though there was an email from the portal mentioning the refund amount, I am yet to get any amount credited back to my credit card (till July 2010). My mails to their customer service email id are always replied with "we will process your refund in 4-5 working days" but there is no refund...

Booking ID. TGU[protected]
Dear Sir,

This is to utter surprise and experience with ref to the above booking ID wherein I have booked the package from TRAVELGURU.COM have rated 3star hotel with all the amenities and services as well as what ever shown and written on TRAVELGURU.COM site was supposed to be there. Although, the information which has been given on TRAVELGURU.COM site is totally false and we have chosen...

Hi All

As I have added my complain for TRAVEL GURU, can anyone help me after this how to process ahead, as I am new to all this things, and I cannot THINK that this type of TRAVEL AGENT can CHEAT PEOPLE , NOT FORM INDIA BUT OUT OF INDIA ALSO.

TODAY EVEN MY SON who his 6 yeras old IS SUPPORTING ME AND TELLING ME DAD WERE YOU LIVE THERE ALSO THIS TYPE OF TRAVEL AGENTS ARE THERE ????????????????? LIKE TRAVEL...

I booked Hotel accommodation at Riga Residency at Coonoor through TravelGuru and got a confirmed voucher for a holiday on 28.02.10. Casually i checked at the hotel over phone about my booking and to my shock i was informed that there is No booking for me and in fact the hotel has no accommodation for 3 months due to some prior mass activity. I took up the matter with travelguru, who has not responded except a message which says they are looking...

I had booked for hotel accomodation with Hotel Lake View using the online booking service of Travel Guru. The booking was for 19th to 21st of Sep, 09 done on 13th Sep. Travel guru confirmed availability of room and I paid the amount of Rs.6,557/-. While getting the confirmation details, I was advised to check up with the hotel after 48 hours for details. Hence I contacted the Hotel Lake View on 16th Sep. However the officials at Hotel Lake...

I had a booking of Kingfisher flight from Mumbai to Lucknow dated 5th of November of cost rs. 4035, which i had to rescheduled to 27th of october. I conatcted the one of the customer executive namely, Mr. Rishikesh. He inormed me that i would be charged only Rs. 5025. He never informed me that Rs. 5025 would be charged to me as rescheduling chearges. I asked him thrice of how much would i be charged. Mr. Rishikesh told me that i would be...

I booked two tickets to Delhi on JetLite 09:35am (11-Oct-08) for my parents on TRAVELGURU.COM for which I received transaction confirmation as well PNR for the tickets. The details of this transaction are given below:

Booking ID: 647640
PNR: PXTFKF
Amount: Rs.10, 756/- debited through netbanking from HDFC BANK

However when my parents reached the airport they were told that the tickets are not valid...

Travelguru.com is currently advertising an international holiday package in Maldives at Club Med - Kani Resort. According to this package they are offering 50% discount on companion's Land Charges. This is a misleading offer. On contacting Club Med directly I found the Superior Room charges are USD 720 per person on twin sharing basis. On current conversion this is approx Rs.30, 000. per person. Travelguru.com have advertised per person...

Hello,

We have been given Case No 2240 for below mentioned grievances relating to Hotel reservations done through Travelguru Portal. Please look into this and do the needful.

1. Trip id - TGU[protected] for reservation at Hotel S N International, Thekkady Check in 12/11/2007 Check out 13/11/2007. Reservation Amount Rs. 2818. Cash back amount to be received - 25% for reservation done using ICICI bank Platinum card...

From: isha Rahar <[protected]@rediffmail.com> |
To: [protected]@travelguru.com, [protected]@travelguru.com, [protected]@travelguru.com
Subject: Credit card misuse....

Hi,

Please be informed that i had booked a holiday packgae from travel guru from delhi to Kerala. In order to do that i gave my card details to an agent named Neha. Now i got an call from my bank that my cards are being used...