Travel Guru Complaints & Reviews

Sir,
I have booked hotel Harkani Garden resort 4th nov to 7th nov 2013 with travel guru.com on 10th sep 2013 well two months in advance Mt booking id isTGU[protected].I have given payment through my credit card.

Sir when I contacted hotel they said there is no booking like this. so i contacted thrice to customer care of travelguru but their answer was to give them time to arrange booking.
Sir Please do needful...

I have booked hotel Sky Blue Resort at Lonavala (on 5-june-13) for one night stay(8-June-2013) through Travelguru.

I had started my journey from pune at 1.00 pm. While leaving I thought to confirm with sky blue resort about my hotel booking. I have called to sky blue resort, manager have told me they have not received my booking confirmation. They told me call to travelguru and asked them to send confirmation mail to resort.br...

My name is Siva Prasad and I am writing to you about my horrible experience with www.travelguru.com.

I stay in Hyderabad, Andhra Pradesh. Me (& my wife) and my friend (& his wife) planned to visit Coorg, Karnataka to spend New Year. After reading lot of reviews about the hotels, we finalized Capitol Village Stay near Madikeri in Coorg for our stay.

I had booked 2 rooms in Capitol Village Stay, Coorg,...

I had cancel a hotel booking through Travel guru (ID: TGU[protected]) on 29 Nov. According to their terms and condition they should refund the amount with in 5 working days. But after 5 days they are sending mails that they will take another 3 days, 2 days like that and finally they don't respond. Whenever I called them they keep the call unnecessarily for long time wait and say due to technical problem they are not able to refund or...

Dear Sir/Mam,
This is with reference to above subject i would like to register a complaint against Travel Guru . I have booked for a room for 13/11/2012 to 17/11/2012 from Travel guru . I Had made the full payment on 03/11/2012 and i have also received a receipt for the same. On the same day i received a mail confirmation from Travel Guru with all the booking confirmation from their side. Now when i called at the hotel on...

I HAVE MADE A BOOKING FOR A HOTEL IN MAHABALESHWAR FROM TRAVELGURU.COM ( FROM 13.11.12 TO 17.11.12 ) . I HAVE RECEIVED A WRITTEN CONFIRMATION FROM THEM FOR THE BOOKINGS ON 02/11/2012 . I HAVE ALSO MADE THE FULL PAYMENTS IN ADVANCE TO THEM ON 03.11.2012 VIA GHARPAY MONEY TRANSFER SERVICES PVT LTD . NOW AS I RE-CHECKED WITH THE HOTEL FOR MY ROOM BOOKINGS I HAVE GOT TO KNOW THAT NO ROOMS HAVE BEEN BOOKED BY TRAVEL-GURU

I...

Hi,

I had made a booking through the Travelguru website. I had chosen Woodville Palace hotel as it was situated close to the Mall Road and is a 4-star hotel. The booking was confirmed and the whole amount was paid on Saturday, 7th July.

Today I called up the Woodville Palace hotel to confirm the booking and was informed that no booking has been made in my name. Also I was told that on Sunday, 8th July, the...

I am Sushil kumar,

I had made online hotel booking through travelguru on dated 6th June for hotel sunshine, Mumbai.
My check in date was 7th June 2012 till 8th June 2012. (Booking ID-TGU[protected], amt-2280)
(Travelguru address- 802 C, Eureka Towers, Mindspace Malad, Link Road, Malad (W), Mumbai.
Phone no: +[protected], Fax: +[protected]

As per schedule I and my newly wedded wife...

Dear Friends

Travel Guru is a Cheater travelling agent. They have confirm the booking for hotel of higher rate and provide the cheaper hotel

Travel-guru booked two rooms at hotel Holiday Resorts & Cottage Manali for 3 night 4 days and charged Rs. 33049.00 for which I agreed and paid the same amount for above mentioned resorts.Travel-guru official confirmed the booking and give me letter for hotel confirmation....

I had made the booking through Travelguru booking ID TGU[protected] ON 03/06/2012 for Ella hotel Hyderabad from 19 /06/2012 to 23/06/2012 for 3 adult 1 child 9 years old.on 17/06 I call Ella hotel for the conformation they told this room is booked for 2 adults only and they had intimated to travelguru for same. But i was not informed, I call Travelguru and talk to Mr Dharmesh he assured me the problem will be solved by 18/06/2012 don't...

We had booked for Hotel Oriental, Gangtok from Travel Guru online booking service for 23rd and 24th of May, 2012. We had made complete payment for the same. On reaching Hotel Oriental, we were told our booking has been cancelled. When we contacted Travel Guru, they told us our booking has been cancelled and now its difficult to book another hotel in the peak season. No reason was given the for the cancellation!!!.
We were 2 adults...

I booked hotel for one night of 23.04 2012 and hotel asked me to pay extra
over and above the amount that was paid to travel guru.I tried to contact customer service at travel guru by phone but there was no one to reply.I sent them e-mail and they have not replied . and now I am unable even to send them e-mail as it comes back undelivered .It seems DAYLIGHT robbery which seems to happen in India and there does not seem to be any...

Hi All,

I had made a booking @ Hotel Windsor Castle, SALEM through TravelGuru for 2 nights (26 - 28 Dec 2011) and cancelled that as early as 11 Dec 2011 due to personal reasons. Details of cancellation are given below. Although I received a room cancellation confirmation email from TravelGuru, they have not yet processed my REFUND. They made false excuses initially, like they needed approval from the hotel etc. But even after...

Hi, i booked a hotel in Dooarse by Travel guru & on next day only i cancelled the booking whereas my cancellation date was 29th dec,2010 but after repeated mails i am yet to get my money back & everytime they are asking me to wait though their TAT is 12/13 days hence would advise everyone reading this complaint not to avail any service from travel guru as their service is worst....

We're tourists from the USA. In Madurai, at the wonderful Gateway Hotel, we made reservations for the next leg of our holiday in Ramesvaram on TravelGuru.com at the Queen's Palace Hotel. We paid by credit card. When we got to Ramesvaram, the hotel says they don't take online reservations, but TravelGuru won't refund our money. In fact there's really no way to contact them. Very shady business, I am quite unhappy...

Dear Sir/ Madam,

I had booked for hotel accommodation with Hotel Sahyadri in Alibauge using the online booking service of Travel Guru. The booking was done for 31st Dec, 11 through online booking on 22-Oct-11. Travel guru confirmed availability of room and hence I paid the amount of Rs.2,867/- through netpay. Just for confirmation prior to my travel , I contacted the Hotel Sahyadri on 25th Dec for informing them of my arrive...

Travelguru cheat their customer for more or alternate cheaper option to make more money.

I did booking of room in Summer Sand Resort Mangalore through Travelguru online website.
I received email confirmation of same from travel with following details on 22/11/2011

Hotel Details : Summer Sands, Chotamanalore, Mangalore, India
Reserved under the Name : Deepesh Patoria
No. of Adults : 2...

Hi,

I am P Basavaraju, booked hotel stay at ooty for 2 days(Aug 13-15) through Travelguru - Mumbai (www.travelguru.com) on[protected] booking ID TGUA[protected].

Ammount deposited INR 2552/- in to travelguru account on[protected].

But due to personal urgency i had to cancel my Ooty trip on Aug[protected] well before 5 working days.

Per cancellation charges given with booking confirmation...

A hotel was booked on Travel Guru website www. travelguru. com After charging the money online for Rs 17830/- on 30th October , 2011 for 2 nights stay on 5th and 6th November the Hotel refused to Confirm the booking. When contacted at the customer care of Travel guru the representatives said they will try to provide accomodation in some additional hotel but said he cannot confirm whether the hotel will be of similar standard., At the time...

Dear Sir,
I had booked Hotel at Goa, ref. no TGUA[protected] through Travel Guru site,payment made thru credit card, where information about the Hotel given, 24 hrs H/C water, complimentary break fast at Hotels restaurant, however on reaching the spot there was no water for 3 hrs. no care taker at the hotel and no break fast, and the nearest market is 3 km from the Hotel and there was no means of communication and Madrem...