Travolook — Booking Cancelled but money yet not refunded

Address:	445, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website:	www.travolook.in

I booked two flight tickets (One from Hyderabad to Kolkata and another from Kolkata to Hyderabad) for myself on 5th November from the website https://travolook.in. The total amount deducted from my account was Rs. 6899. Just after the booking I received a call from the company which said that due to technical issues, the PNR numbers could not get generated and so they have to cancel my booking. The support executive also added that the process of auto refund will take a maximum of 15-20 working days which would be by the end of November 2020. During this period I called them one to two times to understand the situation and every time the assigned support executive said the same thing that was to wait for the period of time pre intimated that is by the end of November. I waited a few days till 5th December to see if it would take a few more days for the refund amount to reflect in my bank account. After seeing that nothings changed I called them again on 5th December and this time I recorded the phone conversation. The assigned support executive is now saying that due to some technical issues the auto refund got cancelled and they will initiate the refund again and it will take another 15 days to give back my money. I am trapped Sir. I need my money back as it has lead me to a financial crunch. I have bills to be paid and now I have borrowed money to pay my bills. I am very worried as they seem to eat up my money and never going to give me the money back. Please assist me. I will be very grateful. Thank you.

All details in this Gdrive folder:
https://drive.google.com/drive/folders/1eTruLzcgZEOtd-CAFnPDGNH-XLIm0iKC?usp=sharing