[Resolved]  LG Electronics / LED TV — COMPLAINT AGAINST LG SERVICE CENTRE STAFF MUMBAI

Address:

Maharashtra

Dear Sir/Madam,
I am an aggrieved customer of your LG product. I purchased an LG LED TVset, 107 cm (Model No:42LS4600 – TA, product code: 42LS4600 – TA.ATRWLJ2, Serial No:208PLJK095708) on 16/09/2012 from Croma Electronics Mega Store, Unit No: F-25, Oberoi Moll, Goregaon Mumbai. I have one year warrenty plus two years extended warranty for the product.
Shortly after I purchased the above TV set it started giving trouble. The problem was that TV set started having sudden black out, whenever it was run for a little while. A complaint was lodged by me for repairing the TV, vide complaint No: RNA –[protected]. A TV repair team was sent by your service centre on 08/11/2012. They changed two parts of the TV and went away. But despite this change of parts the problem continued.
A second complaint was lodged by me vide complaint No: RNA [protected] on 23/11/2012. The call centre which took my call, thereafter informed me that a replacement request was being sent by them as LG Company was unable to repair the TV Set.
A mail was thereafter sent by me to Mr Satish, and Mr Prashant Patil, the Branch Manager of your Service Centre on 28/11/2012, along with scanned copy of my pan card, product invoice and picture label, as asked for by them. Nothing happened thereafter.
When I contacted the call centre after two weeks I was informed that Mr Satish and Mr Prashant Patil had given the feedback that “Customer is not interested in replacement”, which is totally a false statement, as at no stage did I say that I did not want a replacement. I informed the call centre that this was a false feedback.
On 15/01/2013 I received a call from Mr Sudhir, a service centre employee, Mobile No: [protected], (he did not give his full name despite my asking). He made a false claim that he had rung me up many times earlier during the day and that I did not respond to his call and further asked me to furnish a photocopy of the LG TV Purchase bill. I told him that his claim was not true and that if he still wanted to standby his claim he should give a proof of this by showing me the missed calls made to me in his cell phone. I also informed him that I will keep the photo copy of the purchase bill ready and he could let me know when he would be coming to collect them as also show me the above stated proof of making many calls to me. When he heard this he disconnected the call. When I tried to speak to him again he again disconnected the call.
I then tried a number of times to call Mr Prashant Patil the branch manager LG Service Centre ( mobile No: [protected]) but found each time that he was not responding to my call.
The above details clearly show that your Service Centre staff members are attempting to cheat me by not replacing the defective TV set sold to me. They are giving false feedback and then in order to prove their false feedback was correct they are making a false claim that they called me up many times but I did not respond to their call.
Please be assured that such tricks will not work with me. Please ask your Service Centre staff to arrange immediate replacement of the defective set sold to me by your company. If no action is taken within the next 7 days then I shall be constrained to lodge a complaint against your company in the consumer court, where I will not only ask for the replacement of the defective TV set but also claim compensation for the breach of trust and harassment caused to me by your Service Centre staff.
Yours sincerely

Mrs Sudeshna Sen Bansal
e- mail: sudeshna.[protected]@gmail.com