[Resolved]  Videocon D2H — SERVICE NOT DONE

Address:

Salem, Tamil Nadu

Dear Sir
please find below i am sending the mails copy.

Dear mam,
Till date I am not received any mails from your engineers for repair my D2h TV Model No.LCD 3204.
Thank you for your kind co-operation.
With Thanks & Regards
TK MOORTHY

From: Moorthy TK
Sent: Monday, September 17, 2012 4:15 PM
To: 'Shalini Raj'
Subject: RE: MODEL NO LCD 3204

Dear mam,
Last week I received a call from Videocon and d2h service engineers. The d2h engineer has informed me, I will call you after the price of display panel. So I thing in future I am not purchasing the product from Videocon. In my house I have Videocon fridge and d2h lcd 3204 (under repair). Initially I purchase Videocon 5210 R TV. I have lost my amount around Rs.24000/-

With Thanks
TK MOORTHY
[protected]
[protected]



From: Moorthy TK
Sent: Wednesday, September 12, 2012 11:36 AM
To: 'Shalini Raj'
Subject: RE: MODEL NO LCD 3204

Dear Mam,

As per below request mail I am sending my details.


This is my contact address.
TK.MOORTHY
OLD NO.301 & NEW NO.296 VASANTHAPURAM
SALEM-636008.
TAMILNADU.
CONTACT NO.[protected]
[protected]

WITH THANKS & REGARDS
TK.MOORTHY.




From: Shalini Raj [mailto:[protected]@vgmail.in]
Sent: Wednesday, September 12, 2012 10:02 AM
To: Moorthy TK
Subject: FW: MODEL NO LCD 3204

Dear Customer,

We do apologize for the inconvenience due to our product.

Would request you to provide us your required details (complete address and contact number) so that we can help you regarding to your concern and send an engineer at your place.

Please feel comfortable to write to us in case any further delay.
We assure you of our best attention always.

Regard
Shalini Raj

From: Yunus Sheikh [mailto:[protected]@vgmail.in]
Sent: Wednesday, September 12, 2012 8:43 AM
To: Institutional Support - SVC - GGN
Subject: FW: MODEL NO LCD 3204

Dear Ms. Shalini,

Pl arrange to resolve the case urgently and revert ASAP.


Regards,

Yunus Sheikh
[protected]
Central Country - Service
“Challenge ! Challenge The Limits”



From: VN Dhoot [mailto:[protected]@videoconmail.com]
Sent: Tuesday, September 11, 2012 1:08 PM
To: 'Yunus Sheikh'
Subject: FW: MODEL NO LCD 3204



From: Moorthy TK [mailto:Moorthy.[protected]@Teamlifecare.in]
Sent: Monday, September 10, 2012 3:17 PM
To: [protected]@videoconmail.com
Subject: MODEL NO LCD 3204

Dear sir,

I purchased one LCD TV Model No.3204 at Salem 1 ¼ year back. Suddenly display was not working. I log a complaint. The complaint no was[protected] dated 17/07/2012. The service engineer visited my house and told me the display was not working. I ask how much for changing the display panel. He told me it was app Rs.12000/-.This TV was inbuilt set up box. So I told the service engineer I am not able to change it now. I call back afterwards. After one I received a call from Videocon service head office, he enquired about the service and service engineer. I told the service engineer was very good person. He also enquired if the complaint was closed or canceled. I told please cancel the complaint, because I am not able to change the display. Please advise me it possible to change in lower cost or return back the TV and issue another TV. I am middle class person. So I am sending this mail after looking the Videocon web site. Sorry for sending this mail directly

Awaiting good respond.

With Thanks & Regards.
TK.MOORTHY
[protected]