UPI — Amazon pay upi transaction status pending but amount was deducted

I made a transaction through amazon pay upi of rs 2000 on 31th aug 2020. Transaction showing pending but amount was deducted. And not refunded till today. Even i don't know the status of the money, i tried to contact to amzon pay upi app but they are not helping me, my transaction id :[protected] paid from: icici bank *48. Bank refrence id:[protected]. Please solve issue as soon as possible.