Urban Company — All our material damaged

Address:

jai hindh colony, Madhapur, Hyderabad, INDIA

Hi

I have submitted a request for packers and movers to shift from chandanagar hyderabad to malkajgiri, hyderabad. I have received a message from transmove relocation.
"hi chandrakala, i believe you placed a request for packers and movers on urban company. My name is uc trained - trans move relocation and i would be happy to take up this project.

You can check my profile at: https://www.transmoverelocation.in
I look forward to your reply.'

Since it is an urban company trained with no other second thought we called them.. They said they will send their person for a physical survey and give a final quotation. Quotation attached. Their person came and we gave advance of rs.1000. He told us how they will pack and images of previous packing services. We were impressed. He promised for closed truck.

Later just for written confirmation we have sent whatever he said to us by whatsapp. Attaching whatsapp chat. Immediately we received call from the owner and he said we cannot confirm the closed truck, based upon availability they will send.. When asked if it rains how will u handle as it is raining daily. He replied we will cover with proper sheet and not even a drop will fall. We thought ok fine.

Shifting date was on 1st august. We reminded them the day before to be by 8 am. On1st august we were waiting for them and called.. To our shock he said there is a covid case in their building and the whole colony was closed by a gate making it containment zone and we cannot come but after 12 we will try to come.. We asked if it is closed how will you send after 12 also? He was clearly telling lies. We said as it is getting late then provide next day service and come by 8am. He said fine and next day they came around 9. And the truck was not closed one. Its just having a sheet above on it and inside the truck it was ugly. They sent 4 perosns for packing loading and unloading. Among four, 3 of them are were below 18 years. We asked them what they were studying and they said inter 1st year and among three, 2 are new to this work. Must say a completed unprofessional way things were happening. Just to have work done with patience we proceeded further. They were taking lot of time to pack. And after packing few items they were lack of foam sheets/cardboard/bubble wrap for tv, geyser, dining table, half fridge. For mattress they promised for laminate cover and they didnt bring that too.. We called owner immediately and informed the same and he said we will not do such packing and made conference call with person who came to our house and replied yes i promised and they both fought each other and finally sent sheets after one hour. Meanwhile they started loading things into truck. Almost 50% was kept in truck and rain started. All items were getting wet rain was coming inside from the sheet with full of holes. We said what shall we do now all items are getting damaged/wet. The so called supervisor told nothing will happen. We called owner he said he will unload.. They have unloaded back to cellar of our apartment. All items including cardboard s, sofa, 1 mattress al became wet and i just cried.

They said sorry, immediately i called owner and asked whats happening. You are loading 2bhk items in a truck and dot you give minimum protetcion from rain, wont u check if it is in good condition before sending it? He replied we packed properly but it rained, we are not repsonsible it. For rain minimum protection of items has to made right?

After sometime rain reduced and still 30% packing was left. They started packing slowly... Tata sky, purifier nothing was dimantled by supervisor as promised. Our apartment neighbours helped in doing so. And we packed few things by ourselves.

As it is covid time, for clothes not to get touched by their hands, we packed them in our own cardboard boxes before they came. And all those boxes became wet and when opened the next day all were wet and smelling.

Dining table is a wooden one and there is a glass top on it.
They bought it near truck and said it will break if we take it by truck. We asked so what shall we do with glass. They said you can take it by auto!! We hired packers and movers for doing such things?! And they placed it back in our house. While taking the glass back to flat they hit glass on the floor and it got damaged on one of the corner. Later he said tv will break, can u get it in ur car. We said fine. It became 10 in the night!! 13 hours for 2 bhk that just for packing and loading? You can assume how well they have done and how unprofessional they are?! On the way to shifting house it was drizzling and we were worried what will happen to all items.. Apart from this tension.. We received call from owner that transfer money first then only they will deliver it to your house!! We were completely shocked what to do next,, go to police station?... My husband immediately transferred some amount and he promised he would do once unloading was done..

We reached there at 1am that is date changed. For unloading it took 1 hour and all items were wet : (Kurlon 6x6 mattress, 4x6 mattress full of water and we were in tears. We said we will not pay remaining amount and they fought with us to give full amount... We gave full amount decreasing 500. I am attaching the pics...

Summary:
1) they didn't send the truck as promised.. Not closed at least no proper sheet in case of rain.
2) the packing team were kids and they know nothing and completely untrained and unprofesional. They didn't knew what to pack first, what things to load first..
3) all our items are damaged and wet and the whole house is stinking... They didn't dry even now. Sofas... Mattresses... Clothes... Dining table
4) the dining table glass top was broken. We observed this after 5 days when we back to old flat to shift the glass by auto.

I request urban company team, i don't know whether tansmove will do or your team will do please refund my amount back. Or do complete drying of my sofas, matresses, clothes.. Polishing dining table, getting back glass top that left back at previous home etc..

Regarding this we have sent a couple of mails starting 5th of august. When we mailed they are calling us to tell it will be resolved in another 24 hours. Today is 19th august. Still the issue is not resolved. Now even if we sent amil they are not responding.

Thanks
Chandrakala