[Resolved]  Urban Company — Cancellation fee even when therapist did not come

Address: Daisy #401, Mangalam Ananda, Dada Gurudev Nagar, Sanganer

I booked a massage service and the service provider was not assigned even after 1.5 hr of booking time.

I cancelled the service out of frustration.
Then why should I pay for the cancellation charge even when I did not get any service/call/ help from your end.

You people are thieves!!!