Urban Company Complaints & Reviews

I had entered into a 1 year service contract with Urban company earlier this year for servicing or my AC. The rep Mohd Akbar came to my place as scheduled on 27 March 2021. While he did the service work, he did not check for the collection of dust or gas leakage in the feeder pipe to the ac despite me asking him to do so. He said that the jet spray will clear any collected dust and the gas is sufficient in the ac. I paid 897 from the contracted amount for this service. Now, barely 3 weeks after the service for 2 consecutive nights, my mother experienced whirring sounds in the ac and switched it off for fear of any major issue. Due to her constant complaints I scheduled another visit by a service rep Aalam Ansari who tells me that there has been a gas leakage from the very same feeder pipe and also took videos of the same. The cost of the service and repair would be 3000plus for this service.

On scheduling a call back from UC customer care, I was told that since I booked a new service instead of scheduling a revisit which I was not aware of, I will have to bear the full charges and no warranty would be extended to me.

I find this approach unfriendly and completely lacking in customer focus and am prompted to lodge an official complaint.

Aalam agreed that the earlier rep should have checked if I requested him for a service. Now, apart from the sleepless nights my old mother has gone through, I have to shell out additional 3000plus for no fault of mine.

Appreciate if this complaint can be looked into and I am refunded the unnecessary additional charges of 3000plus which I have to pay in cash to the agent and also extend and additional service for me or refund the earlier service fee of 897 as both of these charges are unacceptable.

I've booked the ac installation service and the technician has left the job without moving an inch for last 3 days and have been incommunicado.

Finally after 3 days of agony, I've got my ac installed from outside vendor.

Pl refund my money asap. I've given you the order details below.

I'm a UC plus member and I'm aghast at the service you are offering.

I NEED MY MONEY BACK ASAP. I'm attaching the technician details too.

Call back asap.

Rgds,

Shantanu
[protected]

I got a call from three people and I explained the case. When discussing with the second person, he included the professional into conference call and he accepted the mistake. And the caller mentioned that he will make a call again. Around one hour later, I got a call from one more person and ask me to explain the scenario. Finally he said, he will make a call again after checking the mail posted by me. I think he didn't read till now.

I haven't received the final update yet but asking the rating.

As per my Booking, Mr Kunal Darji, service Engineer visited at our Society Gate, Devnandan Sky, Chandkheda, Ahmedabad-382424 at 2-23 pm yesterday on 7th April 2021.

Due to ongoing Pandemic situation, some security verification was going on, in the system... at 2-40 pm i had a talk to Kunal, ... But by this time, he left the premises, because he was on hurry... But, he assured to come next day morning, i e today. But he did not turn up.. also did not reply my call to him at 12- 30 pm..

I am astonished to see that, in your system, it is shown as Cancelled..
Can you advice suitably...

Regards
Dr Chandan Chatterjee Mobile [protected]

My 1.5 ton sharp ac outdoor unit Pcb shortcircut by unprossional service and helper, also take 18000 rs from me, also both person not follwing covid protocol in my house. since last 15 days no reslouvction from urban

We have asked for blue shades to paint our walls, but Urban company delivered shades of green and blue and they are not changing colours. Even no one senior is contacting me, they are asking ground staff to resolve issue which is worst. Their painter services are not good atleast as per my experience.

I am only paying hefty price just for the brand and quality of service.. if such brand is not able to resolve my issues then its disappointing.

I booked two split a/c servicing with second servicing after 90 days to 270 days by paying Rs.1885/- on 01.04.2021 ( Rs.750/- o[censored]rban credit, Rs.100/- as prime membership and Rs.1035/- through Credit Card) and the first servicing was scheduled at 10 A.M on 02.04.2021.
Technician came at 10 A.M sharp on 02.04.2021 but told that in system, it was showing that only one split a/c is to be serviced. It took almost 105 minutes to resolve the issue after prolonged interaction with Help Centre by the technician and myself.
After the job completion, I was asked to pay Rs, 90/- through the system which I denied. Again the matter was resolved after discussion with Help Centre which took 20 minutes. although the job was done but it was not closed by the technician the reason best known to the technician and the company.
On 03.04.2021, I was again asked to pay Rs.100/- by Mr. Sudhir o[censored]rban Cap. I explained the entire matter to him but he was adamant and uttered that Is to up to you whether you will pay or not the legitimate amount.
I contacted immediately to Help centre and they sought apology and assured that that have no demand and I have paid the correct amount for two a/c servicing with reservicing within 9 months.
But, today I saw in system that the technician has closed the job and the bill was made with Rs.719/- instead of Rs.850/- ( Urban Cap Credit and prime membership discount) and adjustment of payment of Rs.348/- from the credit card payment. I am perturbed with the frequent harassment by the company and still is unaware about the fate of second servicing within 90 days for which I am unable to confirm and rated the service.

Got my interior wall waterproofed by their so called professionals. Within a week water seepage started re occurring. Complained to their customer care on 31st March and they sent me a link where I uploaded pictures of the same. Next day they call me and ask if I would be available in the evening because the contractor who did the job would be re visiting for repair work. Gave 1star rating on Google play to which they asked me to mail them about my problem which happened on 4th of April. Today it's the 6th and yet no word. There's no option of contacting them again as they have left the current complain open. It would had been better if these people actually cared about their customers rather than showing fake concern on social media just to fool other people.

I had booked 2 services of pest control. i was provided only 1 service. the schedule of the 2nd visit was on 30th march. A person was assigned. but he is not willing to come. there is no customer care number where i can complain. this is utterly unprofessional.

I have taken the service o[censored]rban company for resolution of non cooling.
As per their contract the service gives a 90 days, which is still there till date.
Unfortunately, the issue is not resolved.
And I am not able to connect to them. They have not shared the customer care number on there website.
They have disabled the "submit request for call back" option in the app.
This is really unfortunate the way customer problems are handled.
I hope the message reaches the right person asap and they contact me.

Mera credit 771 debit kya hai urban compnay ne 7time cat kya hai total credit771 hai ju ki customer care ko main ne 23feb se call kar raha hu koi respond nahi kar raha hai na hi refund ho yea bata raha hai sirf bolta hai call ayega ata nahi hai mera credit refund chahiyea bahut time ho gaya hai

I had called for service to clean my rich fabric sofa. we saw that one of the chemical used was a floor cleaner. we were sceptical but thought that they are professional and maybe that chemical works. He also used hard brush to clean that velvet fabric. Ultimately my sofa has become faded and rough

I booked AMC Pest control package in Oct 2020, as per the package they were supposed to visit 4 times, but they visited only 2 times till now.. what a unprofessional company..

I want to sue UC and demand compensation 100 times the package cost...

Regards
Ajay Mohad
[protected]

I have booked for AC Service & Repair with 100% advance payment.
The schedule was on 29/03/2021 @3.00PM.
No one turned up so far.
On 30th someone called up and informed that he is coming but not turned up till now.

Venkat Mob: [protected]

I had availed red ant and cocroach pest control services from urban clap. The service cost is Rs.1098. we made an online payment. The executive came and did the spray and said will come for applying gel after 15 days. Since then we are chasing him and the executive is saying call urban company and not giving proper response. It is close to 2 months now. Raised complaints on urban company several times but no response. The ants have started coming and we cant keep any food on platform. It is becoming too much troublesome now.

The worker is not coming on the pretext that he is not allowed to use the bathroom. The Supervisor says that he cannot do anything in this regard. Company is not responding to the complaints raised by us.

I have availed a service on urban clap for electrical connection, in app they have mentioned charges for connection but on bill as connection required 3 wires they have charged based on wire.
This is totally cheating a customer please take some action

Hi,

I booked a Bikini wax from a beautician who was busy with her phone and pulled my skin badly. She later in panic applies the sanitizer instead of Oil on the waxed part, this led to tearing and bleeding of the skin. She refused to admit her mistake or do anything about it. I cut the service short and I sent her home. Urban company called and agreed to refund the amount to me but did an about turn today and wanted to refund only 50% of the amount. I don’t get it. This is the second time they’ve sent a rookie inexperienced professional and they expect you to have damages and accept 50% refund etc. how is this company even functioning

Carpenter has damaged the bed which costs Rs.35k.

I had booked a service and carpenter had damaged the bed which costs Rs.35k.